EX0-001 Web TestEngine demo

Service Desk staff should be recruited from people who have high levels of technical skill to minimize the cost of training them

Service Desk staff should be discouraged from applying for other roles as it is more cost effective to keep them in the role where they have been trained

The Service Desk can often be used as a stepping stone for staff to move into other more technical or supervisory roles

The Service Desk should try to have a high level of staff turnover as the training requirements are low and this helps to minimize salaries