Q89
Single choice
Universal Containers would like to set up Salesforce to automatically route cases to the appropriate service reps based on the following criteria:
1. Cases are generated via email, web form, or Experience site.
2. Service reps should be able to handle three cases at a time.
3. Service reps should be able to choose whether to accept new cases.
4. The service rep's manager should have insight into the rep's workload.
Which tool should the administrator use to route cases based on the support team's requirements?