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Exit VCEDump SERVICE-CLOUD-CONSULTANT Salesforce Certified Service Cloud Consultant (Service-Con-201 | CRT-261)

Q21 Single choice

Cloud Kicks asked a Service Cloud Consultant to help it determine its customer retention rate.

Which numbers does the consultant need to calculate an accurate rate?

A
Customers at the start of a given period, customers at the end of that period, and new customers acquired during that period
B
Customers at the start of a given period, customers at the end of that period, and old customers who returned during that period
C
Customers at the start of a given period, customers at the end of that period, and customers lost during that period

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