SERVICE-CLOUD-CONSULTANT Web TestEngine demo

Select all that apply.

• A

  It is a server based software program that controls the behavior of a Salesforce SoftPhone

• B

  It is an intermediary between a telephony system and a Salesforce CRM call center user

• C

  It utilizes the SoftPhone capability from within the Salesforce application

• D

  It allows voicemails to be captured and stored as attachments on cases