Q7
Single choice
The Universal Containers product development team uses Service Cloud. UC has recently added its billing support team to its existing Service Cloud implementation. Upon reviewing the billing and product team's case lifecycles, the following statuses were documented:
1. Billing support team: New, Under Review, In Progress, Blocked, Closed
2. Product development team: New, Under Review, In Progress, Closed
How should a consultant configure Service Cloud to provide each team with the correct case lifecycle?