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Exit VCEDump SERVICE-CLOUD-CONSULTANT Salesforce Certified Service Cloud Consultant (Service-Con-201 | CRT-261)

Q29 Single choice

Universal Containers (UC) is implementing Service Cloud. UC needs to reduce total case volume and the average amount of time spent by agents on cases.

Which solution meets these requirements?

A
Use escalation rules to move cases into the correct status. Create reports to monitor service-level agreement (SLA) adherence.
B
Enable agent chat functionality for customers. Disable the ability to log a case from the Experience Cloud site.
C
Publish Knowledge articles to the Experience Cloud site, Enable the attachment of articles upon case closure.

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