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Q23 Single choice

Universal Containers (UC) plans to implement a chatbot within its healthcare division to increase case deflection, reduce wait times, and save agents time so they can work on more complex issues.

The UC stakeholder has raised a risk about the Health Insurance Portability and Accountability Act (HIPAA) and other common compliance standards when using chatbots.

What should a consultant do to address the risk?

A
Conduct a discovery session with the stakeholder to ensure the voice and tone of the bot meet the
required healthcare compliance standards.
B
Create a bot in the production org and use the information captured in Conversation Logs to confirm that no healthcare data was discussed.
C
Share Information about bot security, availability, and confidentiality of healthcare data found on Salesforce Trust and Einstein Platform Compliance.

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