Salesforce USER-EXPERIENCE-DESIGNER Online Practice Questions and Exam Preparation

Salesforce USER-EXPERIENCE-DESIGNER Online Questions & Answers

• Question 21:

  Cloud Kicks (CK) wants to display contact information, including avatar, name, and title, for people who are related to a customer on a Record page. However, title space is available.

  Which standard component's design should be used given CK's constraints?

  A. Table
  B. Tree Grid
  C. Tiles
  D. Interactive Cards
  D. Interactive Cards

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  Explanation/Reference:

  Interactive cards are compact components that can display information such as avatars, names, and titles in an organized way. Additionally, Interactive Cards are designed to be responsive and can be used to display information on smaller screens, such as mobile devices, without taking up too much space. This makes them ideal for CK's use case, as they can display all of the required information within the limited title space. For more information, see the Salesforce Lightning Design System documentation (https://lightningdesignsystem.com/components/cards/#interactive-cards).

• Question 22:

  A developer is creating a Lightning Web Component (LWC) and wants to make sure the visual experience is consistent with Cloud Kicks' branding. The developer asks their UX Designer about the Salesforce Lightning Design System (SLDS) styling hooks.

  How should the designer describe them?

  A. They use standard CSS properties to directly style HTML elements.
  B. They use standard CSS properties to easily style base and custom components.
  C. They use custom CSS properties to directly style HTML elements.
  D. They use custom CSS properties to easily style base and custom components.
  B. They use standard CSS properties to easily style base and custom components.

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  Explanation/Reference:

  The Salesforce Lightning Design System (SLDS) styling hooks use standard CSS properties to easily style base and custom components. Salesforce documentation states that "SLDS styling hooks are CSS classes that give you access to the same styling used in the Salesforce Lightning Design System. They make it easy to style base and custom components with the same look and feel" [1].

  [1] https://developer.salesforce.com/docs/component- library/documentation/lwc/lwc.use_slds_styling_hooks

• Question 23:

  Cloud Kicks marketing development representatives need to process incoming leads. Understanding the typical lead to opportunity is essential to the design.

  Which three new records would typically be created when they convert a lead?

  Choose 3 answers

  A. Contact
  B. Activity
  C. Converted Lead
  D. Account
  E. Opportunity
  A. Contact
  C. Converted Lead
  E. Opportunity

• Question 24:

  A UX Designer wants to plan and communicate the intended page layouts of a community portal.

  Which tool should they use?

  A. Journey Mapping
  B. Wireframes
  C. Personas
  D. Process Flows
  B. Wireframes

• Question 25:

  Cloud kicks research team provides its UX Designer with a readout stating the audience for the design solution has a high number of visually impaired people. How should the design be approached?

  A. Ensure all text is black to maximize readability.
  B. Optimize for color contrast-ratio and screen-reading technology.
  C. Ensure Health Insurance Portability and Accountability Act (HIPAA) standards and guidelines are followed.
  D. Design a mobile-responsive solution to be used with Mobile Publisher.
  B. Optimize for color contrast-ratio and screen-reading technology.

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  Explanation/Reference:

  The correct answer is B. When designing for a visually impaired audience, it is important to optimize for color contrast-ratio and screen-reading technology. This will ensure that the design is accessible to those with visual impairments. Color contrast-ratio ensures that the text is easily readable, while screen-reading technology allows people with visual impairments to access the content on the website using a screen reader. Additionally, Salesforce has some great resources on designing for accessibility, such as their Accessibility Design Guide [1] and their Accessibility Best Practices [2].

  [1] https://www.salesforce.com/content/dam/web/en_us/www/documents/salesforce- accessibility-design-guide.pdf

  [2] https://developer.salesforce.com/docs/atlas.en- us.salesforce_accessibility_best_practices.meta/salesforce_accessibility_best_practices/ac cessibility_best_practices_intro.htm

• Question 26:

  Cloud Kicks wants to represent stages for opportunities within the sales process.

  Which Salesforce Lightning Designing System (SLDS) component should berecommended?

  A. Scoped Tabs
  B. Activity Timeline
  C. Progress indicator
  D. Path
  C. Progress indicator

• Question 27:

  Cloud Kicks (CK) wants to adopt a human-centered design process in the redesign of its Salesforce journeys and processes.

  In which order should CK's UX Designer undertake the steps of this process to achieve maximum impact?

  A. Ideation > Iteration > Prototyping > Implementation > User Feedback > Observation
  B. Observation > Ideation > Prototyping > User Feedback > Iteration > implementation
  C. Prototyping > Iteration > Observation > Ideation > Implementation > User Feedback
  D. Implementation> Observation > User Feedback > Prototyping > Ideation > Iteration
  B. Observation > Ideation > Prototyping > User Feedback > Iteration > implementation

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  Explanation/Reference:

  The order in which CK's UX Designer should undertake the steps of the human-centered design process to achieve maximum impact is Observation > Ideation > Prototyping > User Feedback > Iteration > Implementation. This allows the designer to take into account the user's preferences and needs from the very beginning, as well as provide the user with feedback throughout the entire process. The order of steps for a human-centered design process is as follows:

  1.

  Observation: Observing user behaviour and interactions to gain insights into their needs and preferences.

  2.

  Ideation: Coming up with ideas for potential solutions based on the insights from the observation phase.

  Prototyping: Creating a prototype of the potential solution to test out with users. User Feedback: Gathering feedback from users on the prototype and making changes based on their feedback.

  Iteration: Iterating on the prototype based on the feedback from users.

  Implementation: Implementing the final solution.

  For more information on the human-centered design process, please see the following Salesforce documentation: https://trailhead.salesforce.com/en/content/learn/modules/ux_design_proce ss

• Question 28:

  Cloud Kicks (CK) has an Unlimited EditionSalesforce org. CK's UX Designer has identified that dynamic dashboards could be a useful tool to improve org usability and experience. How many different dynamic dashboards could they create?

  A. Up to 3
  B. Unlimited
  C. Up to 20
  D. Up to 10
  B. Unlimited

• Question 29:

  A UX Designer wants to explore sample code for Lightning components and see how changing to code affects the visual appearance in real time, without deploying any code to a Salesforce org.

  Which two resources should help accomplish this?

  Choose 2 answers

  A. Lightning Design System Website
  B. Local Development Server
  C. Lightning Web Component Recipes App
  D. Develop Center's Lightning Component Library
  C. Lightning Web Component Recipes App
  D. Develop Center's Lightning Component Library

• Question 30:

  Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as (Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object.

  How can an architect achieve this requirement?

  A. Permission Set.
  B. Object Permissions.
  C. Custom Lightning Component.
  D. Field-level security
  C. Custom Lightning Component.

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  Explanation/Reference: