Salesforce SALES-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce SALES-CLOUD-CONSULTANT Online Questions & Answers

• Question 801:

  What are some of the ways to align communication between the sales and marketing organizations? (Select all that apply)

  A. Provide sales collateral in one place
  B. Standardize internal and external communication with templates
  C. Communicate availability of sales collateral
  D. Have a daily meeting with sales to check on latest developments
  E. Gather feedback on sales collateral and templates
  F. Evaluate impact of collateral on bringing leads through to close
  A. Provide sales collateral in one place
  B. Standardize internal and external communication with templates
  C. Communicate availability of sales collateral
  D. Have a daily meeting with sales to check on latest developments
  E. Gather feedback on sales collateral and templates
  F. Evaluate impact of collateral on bringing leads through to close

• Question 802:

  Universal Containers' (UC) sales reps have said there are too many reports and dashboards which makes it hard to find what is important to them. What should a consultant recommend that use to solve this issue?

  A. Enhanced Folder Sharing
  B. Custom report types
  C. Private folders
  D. Dashboard Filters
  A. Enhanced Folder Sharing

• Question 803:

  Universal Containers purchased a new marketing database list and wants to use it to run an email campaign for the launch of a new product. The sales team will be responsible for evaluating the respondents and identifying the decision maker before going through the sales process with a prospect. What steps should a consultant recommend in this scenario?

  A. Create a campaign, associate the leads to the campaign, and qualify the respondents.
  B. Create both account and contact records, then associate the contacts to the campaign.
  C. Create a campaign, qualify the respondents, and create accounts and contacts.
  D. Create leads, convert them to opportunities, and qualify the respondents on the opportunities.
  A. Create a campaign, associate the leads to the campaign, and qualify the respondents.

• Question 804:

  Cloud Kicks manages contacts for lead generation in a marketing application. Following a new Salesforce implementation, inbound leads will be reviewed in the marketing application and then migrated to Salesforce. Which contacts should the consultant migrate from the marketing application to leads in Salesforce?

  A. New contacts
  B. Active contacts
  C. Qualified contacts
  D. All contacts
  C. Qualified contacts

• Question 805:

  To properly plan for company growth, Cloud kicks needs to track monthly revenue projections from the sales of its annual Subscription service.

  How should the Consultant configure Salesforce to support this reporting need?

  A. Opportunity Dashboard showing Opportunities Closed each month
  B. Opportunity Dashboard showing Products sold each month
  C. Opportunity Products with monthly Product Schedules
  D. Opportunity Products with formula fields for each month's value
  C. Opportunity Products with monthly Product Schedules

• Question 806:

  As part of Enterprise Territory management implementation, Cloud Kicks wants the user to manually search for territory in an active territory model and assign to Opportunities.

  Which approach should the Consultant suggest to meet this requirement?

  A. Use the default Enterprise Territory Management to provide access to assign any active territory to the Opportunity.
  B. Enable sharing access to the account to assign any active territory to Opportunities.
  C. Create Apex class code to assign territories to open Opportunities.
  D. Update the Profile with the "Manage Territory" permission.
  A. Use the default Enterprise Territory Management to provide access to assign any active territory to the Opportunity.

• Question 807:

  Your org-wide defaults for Price Books are set to "No Access".

  What should you do to enable your Sales Reps to view the South America Price Book and add Products in this Price Book to Opportunities?

  A. Set the org-wide defaults to "Use", then manually change all non Sales Reps' access to "No Access"
  B. Set the org-wide defaults for all Sales Reps to "Use"
  C. Grant specific "Use" access rights to Sales Reps for the South America Price Book
  D. Change all Custom Price B
  C. Grant specific "Use" access rights to Sales Reps for the South America Price Book

• Question 808:

  Universal Containers wants to implement Knowledge to assist agents with the resolution of cases. Which three recommendations should a consultant make to meet this requirement? Choose 3 answers

  A. Enable article customization for open cases.
  B. Enable agents to create their own personal articles.
  C. Enable suggested articles on new cases.
  D. Enable article submission during case close.
  E. Create an email template to send articles as PDF attachments.
  C. Enable suggested articles on new cases.
  D. Enable article submission during case close.
  E. Create an email template to send articles as PDF attachments.

• Question 809:

  A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console. Which configuration option should be verified?

  A. Verify that users have access to the Live Agent chat buttons.
  B. Verify that users have access to the Live Agent public group.
  C. Verify that users are assigned the Live Agent feature license.
  D. Verify that users are assigned the Live Agent user profile.
  D. Verify that users are assigned the Live Agent user profile.

• Question 810:

  Universal Containers has determined that case list views are slow to load because of the large number of cases in the system Which two actions will improve the performance of the list views? Choose 2 answers

  A. Reduce the number of fields displayed
  B. Restrict visibility on the views
  C. Filter the views by case owner
  D. Remove the filter criteria from the views
  A. Reduce the number of fields displayed
  C. Filter the views by case owner