Which best describes the Salesforce Automation feature "Opportunity Teams" ?
A. Ensures that we are tracking our progress towards the desired states.
B. Enforces the business process.
C. Identifies key stakeholders from the buy side.
D. Makes sure we recognize those involved in the sales process.
E. Allows to better automate the sales methodology.
F. Determines the sales stages of an organization.
What are some of the ways to align communication between the sales and marketing organizations? (Select all that apply)
A. Provide sales collateral in one place
B. Standardize internal and external communication with templates
C. Communicate availability of sales collateral
D. Have a daily meeting with sales to check on latest developments
E. Gather feedback on sales collateral and templates
F. Evaluate impact of collateral on bringing leads through to close
How do you ensure that products can't be removed from an opportunity after it reaches a certain stage? Choose 2 answers:
A. Validation rule on opportunity product
B. Enable audit trail
C. Update record type and page layout to remove ability to add product
D. Validation rule to ensure rollup summary field on opportunity doesn't change
Planning an implementation ?what should be included in end user support plan ?choose 2 answers:
A. Meeting schedule to review open issues
B. Process for users to report issues
C. Communication to customers about potential issues
D. 24x7 IT support
Which pair of reports is best associated with the business driver "Manage the Funnel"?
A. "# of Face-to-Face Meetings" and "# of Deals Won, Lost, and In-Progress"
B. "Stage Duration Age" and "Forecast by Sales Rep"
C. "Closed Opportunities by Lead Source" and "Reasons for Lead Disqualification"
Sales rep @ UC collaborates with ABC company on opportunity to sell to XYZ Company. ABC Co has been added to partner related list on the opportunity. What will automatically happen? Choose 2 answers:
A. Partner record added to ABC account
B. Partner record added to XYX account
C. Sales team membership granted to ABC Co
D. Partner portal access granted to ABC Co
Which of the following is a typical challenge for a sales organization? (Select all that apply)
A. Optimizing lead management
B. Driving more business
C. Improving sales rep productivity
D. Complete visibility
E. Poor customer satisfaction
Which method can be used to improve agent retention? Choose 2 answers:
A. Mix telephony interactions with email and chat
B. Extend benefits to part-time agents
C. Provide additional training on tools and process
D. Allow shift trading between agents
Which role is interested in the report "Sales Activity by Client Last Week" ? (Select all that apply)
A. VP of Sales
B. Sales Operations
C. Sales Manager
D. Sales Rep
A strong pipeline requires greater visibility. Which of the following example describes a need for greater visibility?
A. Leads are qualified but not routed to the right people
B. Campaigns are launched without communicating the follow-up plan
C. Leads are tracked in separate systems, not accessible by all
D. As business matures, it becomes difficult to identify right prospects
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