NAHQ NAHQ-CPHQ Online Practice Questions and Exam Preparation

NAHQ NAHQ-CPHQ Online Questions & Answers

• Question 381:

  Which of the following represents a medicallyunderserved population?

  A. high risk obstetric patients in the third trimester
  B. families with a household size greater than 7.2
  C. patients living within S miles of an urban area
  D. patients living below the Income poverty line
  D. patients living below the Income poverty line

• Question 382:

  An organization implemented a revised medication reconciliation process 21 months ago. The results of compliance with the revised process were recorded on a statistical process control chart: (Use the scroll bar to the right to scroll down as needed.)

  

  Which of the following should be concluded by a performance improvement coordinator after evaluation of the control chart?

  A. The data indicate compliance has decreased.
  B. The data are inconclusive, and additional monitoring is required.
  C. The number of compliant clinicians has increased.
  D. There is an increasing trend toward compliance in recent months.
  D. There is an increasing trend toward compliance in recent months.

• Question 383:

  A team has identified that labeled cutting boards are needed in a kitchen to decrease cross-contamination. After a new process has been implemented, it is discovered that the labeled cutting boards are not being used. Which of the following is the next action the team should take?

  A. Initiate progressive discipline.
  B. Conduct a root cause analysis.
  C. Increase monitoring.
  D. Determine barriers to compliance.
  D. Determine barriers to compliance.

• Question 384:

  A healthcare quality professional receives complaints from numerous patients that the registration process is inefficient. Which of the following should be used to best identify customer expectations, perceptions, and improvement opportunities?

  A. telephone survey of patients
  B. focus group with patients
  C. written survey of registration staff
  D. interviews with registration staff
  B. focus group with patients

• Question 385:

  A performance improvement council has been directed to set up a communication plan for spreading an innovative telehealth program throughout the healthcare system. Which of the following groups must the council include in the communication plan?

  A. market competitors
  B. adopter audiences
  C. state legislators
  D. local media
  B. adopter audiences

• Question 386:

  Which of the following is the best strategy to increase a community's annual influenza vaccination rate?

  A. Empower the community to take on its own problem-solving
  B. Form a community coalition tasked with developing local interventions
  C. Contract with pharmaceutical company to distribute vaccines
  D. Review vaccinedistribution data with community leaders
  B. Form a community coalition tasked with developing local interventions

• Question 387:

  Following evaluation of the compounding process used by a pharmacy, the batch compounding consistently yields 12% more drug than Is needed. The excess Is stored until used or expired. Which of the following types of waste should be recorded when reporting this finding?

  A. inventory
  B. overproduction
  C. extra processing
  D. overuse
  B. overproduction

• Question 388:

  Which of the following will help determine the health status of a defined population?

  A. Frequency of chronic disease as reported by patients in a clinic
  B. Rate of preventive health care visits found by reviewing claims data
  C. Percentage of individuals with a higher education degree
  D. Demographics such as age, race/ethnicity, and socioeconomic status
  D. Demographics such as age, race/ethnicity, and socioeconomic status

• Question 389:

  A patient sustained a skull fracture as a result of an attack by another patient. A risk manager initiates a root cause analysis. Which of the following is the intended outcome of the investigation?

  A. Interview staff.
  B. Develop action items to prevent reoccurrence.
  C. Ban the patient from the facility.
  D. Determine staff disciplinary actions.
  B. Develop action items to prevent reoccurrence.

• Question 390:

  A hospital wants to place increased emphasis on risk adjustment and cost as part of its innovation strategy. The quality leadership team recognizes that in order to appropriately identify severity of illness, they will need to work with providers and the _

  A. Clinical documentation improvement specialist
  B. Chief financial officer
  C. Risk manager
  D. Nursing staff
  A. Clinical documentation improvement specialist