NAHQ NAHQ-CPHQ Online Practice Questions and Exam Preparation

NAHQ NAHQ-CPHQ Online Questions & Answers

• Question 401:

  A quality Improvement team has Identified specific changes to Implement for a quality Improvement Initiative. As the next step, the team would like to establish a concrete timeline for implementation. Which of the following is the best tool to use for this step?

  A. process map
  B. Gantt chart
  C. Ishikawa diagram
  D. bar graph
  B. Gantt chart

• Question 402:

  An organization Is shirting paradigms fromtop-down leadership to participatory management. The process of moving forward Includes the four Identified phases below:

  1.gathering baseline data

  2.evaluating effectiveness and Improvement

  3.making the commitment

  4.Implementing the program

  Which of the following Is the most logical sequence for these phases?

  A. 1.2,4,3
  B. 1.3.2.4
  C. 3.1,4.2
  D. 3.4.1.2
  C. 3.1,4.2

• Question 403:

  Clinical staff at a hospital inconsistently document the fall risk assessment upon admission. What approach should the quality improvement professional recommend as a priority?

  A. Incorporate a forcing function for the fall risk assessment documentation.
  B. Audit clinical staff for fall risk assessment documentation compliance.
  C. Ensure all staff complete training on how to complete the fall risk assessment.
  D. Educate providers on fall risk assessment documentation requirements.
  A. Incorporate a forcing function for the fall risk assessment documentation.

• Question 404:

  A healthcare quality professional receives the following Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey results: Which of the following should be the next action by the professional?

  A. Recommend a member education Initiative on access to care standards.
  B. Initiate a practitioner communication initiative on access to care standards.
  C. Request a population demographic report on current membership diversity.
  D. Solicit Input from the member advocacy panel regarding barriers to service.
  B. Initiate a practitioner communication initiative on access to care standards.

• Question 405:

  During analysis of patient falls, a quality professional notes that there has been an increase in the fall rate over the last 3 months. What other data should be analyzed first to determine potential causes?

  A. average daily patient census
  B. utilization of chemical restraints
  C. fall assessment protocol compliance
  D. nurse to staff ratio
  C. fall assessment protocol compliance

• Question 406:

  When working with a new qualityImprovement team, the quality professional should stress the importance of A. making small changes in each cycle of change.

  B. involving the entire department on the first cycle of change.

  C. creating large goals to have a system-wide Impact.

  D. getting the desired result on the first cycle of change.

  Correct Answer. A
  A

• Question 407:

  Integration of a quality culture within an organization Is best demonstrated by

  A. reduced adverse outcomes, culture of patient safety, and expansion of services.
  B. mission and vision statements, high patient census, and governing body involvement
  C. physician competence, staff longevity, and high patient satisfaction scores.
  D. leadership rounds. Increased staff satisfaction, and positive patient outcomes.
  D. leadership rounds. Increased staff satisfaction, and positive patient outcomes.

• Question 408:

  In recent months, the amount of time It takes for Insurance claims to be submitted has increased significantly, resulting in the hospital not being paid in a timely manner. Which of the following Is the quality professional's best course of action?

  A. Assemble a work group and facilitate the development of a fishbone diagram.
  B. Work with Involved stakeholders to develop a radar chart.
  C. Design a check sheet for the employees to systematically record the completed tasks.
  D. Work with the claims manager to develop a Gantt chart.
  A. Assemble a work group and facilitate the development of a fishbone diagram.

• Question 409:

  The healthcare quality professional is tasked with monitoring the monthly fall rates. The fall rate that requires the most immediate investigation is ______

  A. 2 standard deviations above the fall rate average.
  B. a rate with a z-score of 1.5.
  C. 2 standard deviations below the fall rate average.
  D. a rate with a z-score of -1.5.
  A. 2 standard deviations above the fall rate average.

• Question 410:

  Which tool Is used to Identify resources needed to complete a project?

  A. control chart
  B. cause-and-effect diagram
  C. SIPOC diagram
  D. value stream man
  C. SIPOC diagram