NAHQ NAHQ-CPHQ Online Practice Questions and Exam Preparation

NAHQ NAHQ-CPHQ Online Questions & Answers

• Question 361:

  Survey preparation is initiated by a quality professional for an organization's annual three- year accreditation. The executive committee and department managers are given an organizational schedule for training and accreditation activities. Which of the following is the best tool to use to manage this initiative?

  A. Gantt chart
  B. Multi-voting method
  C. Affinity diagram
  D. Ishikawa diagram
  A. Gantt chart

• Question 362:

  Which of the following is essential for effective functioning of a Quality Council?

  A. Standardized formats for reporting and minutes
  B. An annual meeting calendar with attendance expectations
  C. Written job descriptions for members of the group
  D. A defined quality improvement structure and plan
  D. A defined quality improvement structure and plan

• Question 363:

  Which of the following tools Is most effective in assisting an organization seeking to evaluate the current culture of safety?

  A. anonymous surveys
  B. brainstorming by a governing body
  C. face-to-face interviews
  D. focus groups facilitated by leaders
  A. anonymous surveys

• Question 364:

  Which of the following actions will most effectively promote safety activities within an organization?

  A. Discuss safety events with managers at the unit level.
  B. Ensure staff are aware of psychological safety concepts.
  C. Empower staff to take ownership of unit-based safety issues.
  D. Encourage patients to participate in the advisory council.
  C. Empower staff to take ownership of unit-based safety issues.

• Question 365:

  A healthcare quality professional has identified sepsis as a high-volume, high-cost patient condition. After 12 months of initiating a sepsis care bundle, the following length-of-stay (LOS) data was analyzed:

  Length of Stay for Sepsis Diagnosis

  Month

  Previous Year

  Current Year

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec The governing body has asked for a report on the outcome. Which of the following should be reported and how?

  A. There has been an average LOS increase; present using a side-by-side bar graph
  B. There has been an average LOS decrease; present using a side-by-side Pareto chart
  C. There has been an average LOS decrease; display with a control chart
  D. There has been an average LOS increase; display with a run chart
  C. There has been an average LOS decrease; display with a control chart

• Question 366:

  When analyzing nominal data, the quality professional uses a bar chart to display?

  A. ratios.
  B. frequencies.
  C. distributions.
  D. correlations.
  B. frequencies.

• Question 367:

  To promote staff engagement In a new Initiative, educators should focus on staff _____________

  A. perceptions of the benefits of change.
  B. attitudes of business as usual.
  C. who appear resistant to change.
  D. who want to advance In the organization.
  A. perceptions of the benefits of change.

• Question 368:

  Which action should be taken to support continuous survey readiness?

  A. Facilitate a failure mode and effects analysis (FMEA) on patient consent
  B. Conduct time studies for patient registration processes
  C. Map the value stream for elective surgery patients
  D. Perform tracers on patients in restraints
  D. Perform tracers on patients in restraints

• Question 369:

  Why is it important to convene a multidisciplinary team when conducting a failure mode and effects analysis (FMEA)?

  A. so that all steps in the process are captured and evaluated
  B. so the effective evaluation of the proposed changes may be accomplished
  C. to gain buy-in from senior leadership
  D. to helpdistribute the workload involved in a FMEA
  A. so that all steps in the process are captured and evaluated

• Question 370:

  A quality improvement coordinator is asked to develop a training session on team facilitation based onadult learning principles. Which of the following would be the best approach to include?

  A. Ask participants to practice facilitation with the group during class.
  B. Ask participants to study facilitation techniques after class.
  C. Teach all the concepts and test participants at the end of class.
  D. Teach the basic concepts and handout printed slides for participants to refer to after class.
  A. Ask participants to practice facilitation with the group during class.