NAHQ NAHQ-CPHQ Online Practice Questions and Exam Preparation

NAHQ NAHQ-CPHQ Online Questions & Answers

• Question 341:

  Members of a performance improvement team voice complaints about not having as much decision-making authority as they expected. Which of the following should be developed to decrease the likelihood of such complaints?

  A. project checklist
  B. affinity diagram
  C. interrelationship diagram
  D. team charter
  D. team charter

• Question 342:

  The purpose of sentinel event review of never events is to

  A. engage leadership in identifying barriers to effective communication.
  B. identify individual performance gaps that resulted in the sentinel event.
  C. monitor staff and leadership involvement in the systematic analysis.
  D. specify sustainable systems-based improvements.
  D. specify sustainable systems-based improvements.

• Question 343:

  A performance Improvement team has been formed and assigned to reduce wait time from clinic check-In to seeing a provider. Which tool would be most useful for the team to create at the first meeting?

  A. storyboard
  B. flowchart
  C. force field analysis
  D. Gantt chart
  B. flowchart

• Question 344:

  An organization recently lost its deemed status due to non-compliance with grievance process regulations. Which of the following standards would thequality professional research to identify grievance process requirements to correct the cited opportunities for improvement?

  A. Federal Register
  B. Centers for Medicare and Medicaid Services
  C. The Joint Commission (TJC)
  D. DNV GL Healthcare
  B. Centers for Medicare and Medicaid Services

• Question 345:

  A department director has been asked to compare the productivity of the department with the productivity of similar departments at other facilities. Which of the following Is the first step of this project?

  A. Review department Job descriptions with another facility of similar size.
  B. Monitor the work flow in the department for at least six months.
  C. Conduct a search on the Internet for guidelines.
  D. Determine which processes will be evaluated,
  D. Determine which processes will be evaluated,

• Question 346:

  Leadership has selected a team to address barriers to filling prescriptions. Prior to finalization of the charter, what necessary step must be completed?

  A. Begin data collection.
  B. Create a flow chart.
  C. Define outcome variables.
  D. Evaluate outcome results.
  C. Define outcome variables.

• Question 347:

  Ongoing practitioner practice evaluation (OPPE) Is used for which of the following?

  A. monitoring a provider with an Identified Practice Issue
  B. removal of privileges that a provider is no longer using
  C. approval by the governing board for new provider privileges
  D. identification of providers with potential competency issues
  A. monitoring a provider with an Identified Practice Issue

• Question 348:

  A quality professional was asked to assist with strategic planning. Which of the following should have the primary impact on the quality and performance improvement goals?

  A. report of major competitors `performance
  B. findings from a staff needs assessment
  C. financial statement of the organization
  D. results of gap analysis
  D. results of gap analysis

• Question 349:

  The data below shows 30-day readmission rates for heart failure patients by the primary language spoken and by gender with 95% confidence intervals in parentheses. Which group should be the priority target for reducing disparities in readmission rates?

  

  A. Arabic-speaking females
  B. Russian-speaking females
  C. All Arabic speakers
  D. All Russian speakers
  C. All Arabic speakers

• Question 350:

  In reviewing information offered by the Agency for Healthcare Research and Quality (AHRQ), the quality improvement (QI) specialist recognizes that the three broad aims pursued by the National Quality Strategy are

  A. reduce medical waste, use Lean, and achieve equity and better access to care.
  B. reduce complications, reduce readmissions, and improve health outcomes.
  C. better care, healthy people/health communities, and affordable care.
  D. triple aim, reduce utilization, and affordable care.
  C. better care, healthy people/health communities, and affordable care.