NAHQ NAHQ-CPHQ Online Practice Questions and Exam Preparation

NAHQ NAHQ-CPHQ Online Questions & Answers

• Question 221:

  In addition to being a good communicator, an essentialcharacteristic of a quality champion is:

  A. Serving as a department head or chief.
  B. Being highly respected by peers.
  C. Being a quality improvement expert.
  D. Having excellent technological skills.
  B. Being highly respected by peers.

• Question 222:

  Patient complaints have been received regarding appointment time delays. Which of the following should be completed first?

  A. Form a performance improvement team
  B. Perform a patient survey
  C. Obtain waiting time data
  D. Initiate a new patient registration process
  C. Obtain waiting time data

• Question 223:

  Before patient outcome data can be used for benchmarking, the data should be

  A. organized by patient age.
  B. adjusted for length of stay.
  C. adjusted for severity of illness.
  D. organized by patient gender.
  C. adjusted for severity of illness.

• Question 224:

  Senior leadership is evaluating an organization's progress toward achieving patient safety goals and has a goal of 100% compliance. Hand hygiene compliance is currently at 80%, and "time-out" compliance is at 90%. A healthcare quality professional should recommend

  A. Projecting the number of preventable adverse events
  B. Prioritizing implementation of strategies
  C. Determining barriers to compliance
  D. Benchmarking with a similar facility
  C. Determining barriers to compliance

• Question 225:

  The consensus-building group of diverse stakeholders who reviews and endorses measures for public reporting in the U.S. is known as the

  A. National Quality Forum (NQF)
  B. Center for Medicare and Medicaid Services (CMS)
  C. Institute of Medicine (IOM)
  D. Agency for Healthcare Quality and Research (AHRQ)
  A. National Quality Forum (NQF)

• Question 226:

  A quality professional needs to select a new project from a list of requests. An organization has determined that new projects should focus on patient safety and cost-reduction. Which tool would help Identify the project that best meets these criteria?

  A. value-stream map
  B. prioritization matrix
  C. process decision program chart
  D. lotus diagram
  B. prioritization matrix

• Question 227:

  An organization with a focus on population health may use data to A. identify high-risk patients.

  B. determine the voice of the customer.

  C. identify high-risk low-volume processes.

  D. determine high-cost procedures.

  Correct Answer. A
  A

• Question 228:

  A Rapid Process Improvement Team began a new process on January 7 to reduce targeted events per bed day outcome. The team asked the quality analyst to help determine whether the new process was successful and should be continued. Based on the control chart the quality analyst produced, which of the following is the best conclusion?

  A. There was an increasing shift in the process, recommend discontinuing the process.
  B. There was a decreasing shift in the process, recommend continuing the process.
  C. There was a spike in the process, recommend discontinuing the process.
  D. There was a decreasing trend in the process, recommend discontinuing the process.
  B. There was a decreasing shift in the process, recommend continuing the process.

• Question 229:

  The facility's compliance rate on pain assessment is shown below:

  Compliance Rate on Pain Assessment

  January

  February

  March

  Physicians

  40%

  50%

  20%

  Nurses

  80%

  75%

  83%

  Physical Therapists

  60%

  55%

  50%

  To improve performance, what should be done next?

  A. Disseminate the results to nursing staff
  B. Hire a pain management specialist
  C. Continue monitoring for another quarter
  D. Create an action plan with the department leaders
  D. Create an action plan with the department leaders

• Question 230:

  A long-term care facility has experienced an Increase in occupational Injuries among nursing staff and increased patient harm as aresult of unsafe patient handling. Which of the following is the best example of a human factors design solution this facility could Implement?

  A. development of an organizational minimal lift policy
  B. new lift equipment accessible at the point of care
  C. a dally email with safe patient handling reminders
  D. an education module on safe patient handling
  B. new lift equipment accessible at the point of care