NAHQ NAHQ-CPHQ Online Practice Questions and Exam Preparation

NAHQ NAHQ-CPHQ Online Questions & Answers

• Question 211:

  The health department cited a clinic for storing used instruments improperly. From aquality perspective, which of the following should be done first?

  A. Prepare a detailed action plan.
  B. Educate staff on the requirements.
  C. Conduct an audit of the corrective action.
  D. Submit a statement of deficiencies.
  B. Educate staff on the requirements.

• Question 212:

  A newpediatric psychiatric unit will open in one year. The utilization coordinator is responsible for developing the utilization management program. The program's success will depend on which of the following factors?

  A. Involving the team members in the development of the program
  B. developing the program and presenting it to the appropriate staff members
  C. obtaining approval from the chief psychiatrist at each stage of development
  D. providing educational in-services to all team members involved
  A. Involving the team members in the development of the program

• Question 213:

  An organization has a three-year accreditation cycle. The highest priority for the first year of the cycle by the accreditation team is

  A. preparing policy documents for review.
  B. performing a standards compliance gap analysis.
  C. using just-in-time training to address standards compliance.
  D. developing new programs to improve patient care.
  B. performing a standards compliance gap analysis.

• Question 214:

  Which of the following is the quality professional's first step prior to implementing a new infection prevention protocol in the clinic?

  A. Create an education program around the protocol.
  B. Implement an audit process.
  C. Solicit support from key stakeholders.
  D. Develop a communication plan.
  C. Solicit support from key stakeholders.

• Question 215:

  Which of the following strategies promotes timely completion of a quality improvement project?

  A. allowing the project sponsor to direct the project team's work
  B. assigning the team leader to document overall project progress
  C. requiring team members to devote a majority of their time to project work
  D. focusing routine senior leader updates on project successes
  B. assigning the team leader to document overall project progress

• Question 216:

  Which of the following best describes the purpose of the nominal group technique?

  A. eliminates redundant Ideas generated by team members
  B. diffuses potential conflict between team members
  C. ensures effective communication among team members
  D. encourages equal participation from all team members
  D. encourages equal participation from all team members

• Question 217:

  Priorities must be established for selecting processes for quality improvement because

  A. Some improvements are not meaningful
  B. Few processes require improvement
  C. Many organizations lack the resources to improve all processes
  D. There are difficulties in accurately measuring improvement
  C. Many organizations lack the resources to improve all processes

• Question 218:

  A healthcare quality professional has identified a gap In practice from regulatoryrequirements. The quality professional should

  A. meet with staff to determine the barriers to compliance.
  B. provide educational training to the manager on the regulatory requirements.
  C. inform the staff that the current practice Is not compliant with regulatory requirements.
  D. Initiate an audit collection tool to determine the rate of noncompliance.
  A. meet with staff to determine the barriers to compliance.

• Question 219:

  Hospitals must be in compliance with the Centers for Medicare and Medicaid Services (CMS) Conditions of Participation in order to

  A. Submit core measure data
  B. Receive reimbursement
  C. Be part of the state hospital association
  D. Be licensed
  B. Receive reimbursement

• Question 220:

  The study of clinic waiting times measures which of the following types of quality indicators?

  A. Satisfaction
  B. Process
  C. Outcome
  D. Structural
  B. Process