NAHQ NAHQ-CPHQ Online Practice Questions and Exam Preparation

NAHQ NAHQ-CPHQ Online Questions & Answers

• Question 241:

  A nursing home has established a quality indicator to accomplish a 5% reduction in falls. A guideline has been developed and implemented. After six months, the goal has not been reached. The next action steps should include

  A. revising annual evaluations to include compliance with fall prevention guidelines.
  B. providing feedback on a weekly basis rather than displaying data over time.
  C. measuring employee competency on understanding and use of the guideline.
  D. continuing to measure outcomes monthly and re-evaluate every threemonths.
  C. measuring employee competency on understanding and use of the guideline.

• Question 242:

  A department analyzed Its process for distributing paychecks to employees. The analysis showed there were multiple checkpoints tor approval, delays In processing of the checks, and errors that caused extra work for staff. Which of the following types of waste were identified during the analysis?

  A. variation, overproduction, and over processing
  B. defects, waiting, and over processing
  C. waiting. Inventory, andtransportation
  D. Inventory, variation, and motion
  B. defects, waiting, and over processing

• Question 243:

  A thorough and credible review of a wrong site surgery must include

  A. Securing the involved equipment
  B. Notifying the rapid response team
  C. Re-training the involved individuals
  D. Analyzing the underlying processes
  D. Analyzing the underlying processes

• Question 244:

  Which of the following is an example of an alternative payment model (APM)?

  A. Patient-centered medical home
  B. Sharedsavings program
  C. Hospital at home program
  D. Collaborative care model
  B. Sharedsavings program

• Question 245:

  An outpatient medical clinic wants to test whether a relationship exists between two factors: lack of available transportation and the number of times patients do not keep appointments. Which of the following tools should be used?

  A. Pareto chart
  B. scatter diagram
  C. control chart
  D. histogram
  B. scatter diagram

• Question 246:

  During a recent code blue situation at an organization, there was a delay in administering the defibrillator's shock, A root cause analysis found the delay was due to the fact that defibrillator pads available on the unit were not compatible with the unit's defibrillator Which of the following applications of human factors engineering could have prevented this delay?

  A. forcing functions
  B. checklists
  C. resiliency efforts
  D. usability testing
  A. forcing functions

• Question 247:

  A customer complains to the health care quality professional about a service in the organization. Which of the following actions should be taken first?

  A. Create a quality improvement team to address the concern
  B. Refer the issue to the appropriate department
  C. Direct the customer to put the complaint in writing
  D. Review patient experience data for the department
  B. Refer the issue to the appropriate department

• Question 248:

  Which of the following is an example of a social determinant of health used to monitor a quality improvement initiative?

  A. diabetes status
  B. race
  C. age
  D. neighborhood
  D. neighborhood

• Question 249:

  A performance Improvement team has been meeting to examine delays in getting admissions from theemergency room to the nursing units. After six months of collecting data, the upper control limit was ISO minutes, and the lower control limit was 60 minutes. The next month's data shows a time of 155 minutes. The team should understand that this represents what type of variation?

  A. standard
  B. random
  C. common cause
  D. special cause
  D. special cause

• Question 250:

  Which of the following should the team do next?

  A. Conduct an in-service for housekeeping staff.
  B. Evaluate patient risk factors.
  C. Refer this issue to the safety committee.
  D. Collect frequency data on the causes of the falls.
  D. Collect frequency data on the causes of the falls.