NAHQ NAHQ-CPHQ Online Practice Questions and Exam Preparation

NAHQ NAHQ-CPHQ Online Questions & Answers

• Question 231:

  A healthcare quality professional is preparing a presentation related to incomplete documentation. According to principles of adult learning, the first step in preparing is to

  A. Determine the audience's knowledge and expectations
  B. Develop an evaluation tool for the presentation
  C. Present an inservice for the staff
  D. Obtain administrative support for the presentation
  A. Determine the audience's knowledge and expectations

• Question 232:

  What is the initial step an organization should take when the strategic goal of improving patient satisfaction has not been met?

  A. Implement benchmarking
  B. Review department-specific data
  C. Perform a needs assessment
  D. Conduct a root cause analysis
  D. Conduct a root cause analysis

• Question 233:

  Which of the following is the role a healthcare quality professional should play in strategic planning?

  A. Provide data on performance indicators.
  B. Review and redefine annual objectives.
  C. Develop the vision, mission, and goals.
  D. Identify causes of lost revenue.
  A. Provide data on performance indicators.

• Question 234:

  A multidisciplinary team completed a quality improvement project and wants to evaluate the team's performance. Which of the following is most helpful?

  A. Illustrate accomplishments using a fishbone diagram.
  B. Survey physicians' opinions of project outcome.
  C. Assess member completion of assigned tasks.
  D. Perform a force field analysis.
  C. Assess member completion of assigned tasks.

• Question 235:

  A root cause analysis is required after what type of occurrence?

  A. Patient death
  B. Medication error
  C. Sentinel event
  D. Near miss
  C. Sentinel event

• Question 236:

  Following the opening of a new stand-alone behavioral health center, the director is challenged with development of a Quality Council. After identifying membership, the next step is to

  A. Educate members on regulatory processes
  B. Identify quality priorities
  C. Charter project improvement teams
  D. Develop quality indicators
  B. Identify quality priorities

• Question 237:

  A long-term care facility Is Interested in analyzing data to determine If there Is arelationship between the number of medications residents are prescribed and the number of falls the residents experience. Which of the following quality tools Is most appropriate to help the long-term care facility understand the data?

  A. Pareto chart
  B. fishbone diagram
  C. histogram
  D. chatter diagram
  D. chatter diagram

• Question 238:

  A quality coordinator was asked to evaluate team effectiveness for a struggling quality improvement team. When interviewed about the team, members say they are frustrated because they do not know what the team is supposed to accomplish. Which of the following should be explored first?

  A. Effectiveness of the team leader
  B. Clarity of team goals
  C. Clarity of team roles
  D. Effectiveness of the facilitator
  B. Clarity of team goals

• Question 239:

  An organization has established an ambulatory diabetic management program. Which of the following will best define a successful outcome of the program?

  A. decreased frequency of missed appointments
  B. increased patient satisfaction
  C. increased compliance with follow-up visits
  D. decreased hospital admission rates
  D. decreased hospital admission rates

• Question 240:

  A healthcare quality professional has been asked to evaluate the integrity of the data used for physician scorecards. When the data abstractors are asked to review physician A's charts, they each report back conflicting information on the

  physician's performance. The results are as follows:

  Abstractor 1: Compliance = 85%

  Abstractor 2: Compliance = 75%

  Abstractor 3: Compliance = 100%

  This most likely indicates a problem with

  A. Sampling selection
  B. Interrater reliability
  C. Review tool validity
  D. Data definition
  B. Interrater reliability