NAHQ NAHQ-CPHQ Online Practice Questions and Exam Preparation

NAHQ NAHQ-CPHQ Online Questions & Answers

• Question 201:

  Which of the following Is an essential step in the strategic planning process?

  A. determining productivity indicators
  B. establishing organizational goals
  C. establishing and controlling a budget
  D. defining organizational structure
  B. establishing organizational goals

• Question 202:

  A home health agency has purchased an automated phone notification system to alert nurses that a patient has been discharged from a healthcare facility. The healthcare quality professional should complete which process as a next step?

  A. Failure mode and effects analysis (FMEA)
  B. Supplier-inputs-process-outputs-customers (SIPOC)
  C. Coordination of benefits (COB)
  D. Root cause analysis (RCA)
  A. Failure mode and effects analysis (FMEA)

• Question 203:

  Which of the following action plans contains all key components of a SMART goal to support a strategic plan initiative?

  A. Ninety-five percent of hospital staff will complete training on hospital values.
  B. Improve Leapfrog Safety Grade score by one letter grade within 2 calendar years.
  C. Improve overall hospital rating in Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) within 2 years.
  D. Ninety-five percent of survey tracers related to environment of care will be completed on time.
  B. Improve Leapfrog Safety Grade score by one letter grade within 2 calendar years.

• Question 204:

  Which of the following regulatory agencies oversee development of electronic clinical quality measures (eCQMs)?

  A. Centers for Medicare and Medicaid Services (CMS)
  B. DNV GLHealthcare
  C. Occupational Safety and Health Association (OSHA)
  D. The Joint Commission (TJC)
  A. Centers for Medicare and Medicaid Services (CMS)

• Question 205:

  Benchmark is a term used to describe

  A. Internal organizational performance
  B. Progressive attainment of improvement
  C. Achievement of outcomes
  D. Measurement against others
  D. Measurement against others

• Question 206:

  A department manager wants to improve customer service. In order to gain employee support, the manager should first

  A. Include customer service in performance reviews
  B. Demonstrate the need for change
  C. Seek authorization of the governing body
  D. Empower the employees
  B. Demonstrate the need for change

• Question 207:

  The initial step in clinical pathway development is review of

  A. patient education materials.
  B. continuous quality improvement methods.
  C. data for targeted population.
  D. provider input.
  C. data for targeted population.

• Question 208:

  An organization Is looking for a creative approach at Improving heart failure outcomes to reduce readmissions. Several clinician's express concerns that nothing can be done to Improve this. Two clinicians recommend a set of clinical practiceguidelines recently developed by a specialty organization. Which of the following would the two clinicians be considered?

  A. early adopters
  B. early majority
  C. facilitators
  D. sponsors
  A. early adopters

• Question 209:

  When allocating limited resources to meet strategic objectives, management decisions should be driven by

  A. accreditation standards.
  B. local competition.
  C. consultant recommendations.
  D. outcome data.
  D. outcome data.

• Question 210:

  After much planning and preparation, a healthcare quality professional believes the organization is ready to move forward with the process of achieving recognition through a program that highlights their achievements in nursing excellence. Which of the following distinctions is most appropriate for the organization to pursue?

  A. Baldrige
  B. Magnet
  C. CMS Stars
  D. Leapfrog Safety Grade
  B. Magnet