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HP2-H08 Real Exam Questions

Servicing HP Desktops , Workstations , and Notebooks

146 questions available · Page 1 of 15

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Question 1 Single choice

What can you do with an HP MultiBay or Upgrade Bay?

  1. A

    Install an additional hard drive or optical drive.

  2. B

    Install additional RAM memory.

  3. C

    Daisy chain up to two SCSI hard drives.

  4. D

    Install Bluetooth or wireless LAN devices.

Show answer and explanation

Correct answer: A

Question 2 Single choice

Which HP option contains an integrated hard drive?

  1. A

    Mobile Expansion Unit (MEU)

  2. B

    3-in-1 NAS Port Replicator

  3. C

    Simple Port Replicator

  4. D

    Advanced Port Replicator

Show answer and explanation

Correct answer: B

Question 3 Single choice

Which statement is true regarding HP Firefox Virtual Browser?

  1. A

    It creates a secure virtualization layer that prevents malware and viruses.

  2. B

    It can be enabled on all new HP desktops in the system BIOS and run from the boot menu.

  3. C

    It is run as a plug-in for Mozilla Firefox 3 and later on HP machines.

  4. D

    It is not installed on client machines and runs from a server to provide a virtual environment.

Show answer and explanation

Correct answer: A

Question 4 Single choice

A user's notebook battery drains and never charges while docked. When an AC adapter is directly connected to the notebook, the battery charges normally.

What should you do first to troubleshoot this issue?

  1. A

    Replace the battery under warranty.

  2. B

    Verify that the docking station AC adapter has the correct wattage.

  3. C

    Replace the notebook system board.

  4. D

    Check the battery with the Battery Health Check Utility.

Show answer and explanation

Correct answer: B

Question 5 Single choice

How many fingerprints are required to enroll in the biometric database to enable the use of the fingerprint security option?

  1. A

    one

  2. B

    two

  3. C

    three

  4. D

    Four

Show answer and explanation

Correct answer: D

Question 6 Single choice

What is the function of the HP Support Assistant?

  1. A

    to run diagnostics on a computer that will not boot

  2. B

    to reinstall an operating system to the factory default state

  3. C

    to access any and all diagnostics utilities available on a particular platform

  4. D

    to test the availability of the operating system

Show answer and explanation

Correct answer: C

Question 7 Single choice

Which function do HP Care Packs provide?

  1. A

    software patches and updates

  2. B

    extended warranty support service

  3. C

    additional sales assistance

  4. D

    increased software functionality

Show answer and explanation

Correct answer: B

Question 8 Single choice

You are at a customer site to repair a computer and have determined that the replacement part is DOA.

What should you do?

  1. A

    Call HP technical support.

  2. B

    Open a new support case with HP.

  3. C

    Replace the part as assigned.

  4. D

    Cancel the onsite service.

Show answer and explanation

Correct answer: B

Question 9 Single choice

Which HP utility is used for testing SATA hard drives on HP workstations?

  1. A

    Array Configuration Utility (ACU)

  2. B

    Vision Diagnostics

  3. C

    Built-In Self Test (BIST)

  4. D

    Disk Defragmenter

Show answer and explanation

Correct answer: C

Question 10 Single choice

A system boots from a SCSI drive but after the addition of an IDE hard drive, the system no longer boots.

What is the probable cause?

  1. A

    The IDE drive has defaulted to the first boot device in the system boot order.

  2. B

    The SCSI drive is not terminated properly.

  3. C

    SCSI and IDE devices cannot coexist in the same system.

  4. D

    The IDE drive and SCSI drive have the same device ID.

Show answer and explanation

Correct answer: C