HP HP2-H08 Online Practice Questions and Exam Preparation

HP HP2-H08 Online Questions & Answers

• Question 41:

  What is last step in the HP Six-Step Troubleshooting Methodology procedure?

  A. Contact technical support
  B. Check the warranty status
  C. Implement preventive measures
  D. Collect data from the error log
  C. Implement preventive measures

• Question 42:

  Where can you confirm an HP spare part number?

  A. HP Instant Reference Guide
  B. HP Technology Center
  C. HP PartSurfer
  D. IT Resource Center
  C. HP PartSurfer

• Question 43:

  A customer has reported a potential safety issue with their HP computer. What should you do?

  A. Confirm warranty coverage.
  B. Escalate to HP for further investigation.
  C. Try to duplicate the problem.
  D. Repair the computer.
  A. Confirm warranty coverage.

• Question 44:

  Which benefit does HP DriveGuard add to a notebook?

  A. It protects the hard drive from moisture damage.
  B. It detects sudden motion and temporarily stops the hard drive.
  C. It enhances Windows Aero security performance.
  D. It encrypts the hard drive data and password-protects it.
  B. It detects sudden motion and temporarily stops the hard drive.

• Question 45:

  A customer is logged in to the network but cannot print to the network printer. How do you determine if the issue is related to the PC or the network printer?

  A. Replace the network cable from the PC and try to print.
  B. Get the IP address from the printer and try to ping the address.
  C. Change the drivers for the network printer and resend the print job.
  D. Get the IP address of the NIC for the PC and try to ping the address.
  B. Get the IP address from the printer and try to ping the address.

• Question 46:

  A computer does not boot from a bootable USB storage device, although the computer can access the files on the storage device in Windows Explorer. What is the cause of this?

  A. The USB port is defective.
  B. An incorrect boot order is set in the BIOS.
  C. The device is locked from user access.
  D. Incorrect USB drivers are installed.
  B. An incorrect boot order is set in the BIOS.

• Question 47:

  A customer's Windows XP computer stops responding during startup. How can you isolate the cause with minimal impact to the customer?

  A. Restore the factory image.
  B. Analyze the win.ini file.
  C. Enable boot logging.
  D. Replace the hard drive.
  A. Restore the factory image.

• Question 48:

  What does a multi-core processor configuration enable you to do?

  A. install different types of memory in the same system
  B. install processors of different speeds in one system
  C. run multiple processes simultaneously
  D. hot swap the CPUs
  C. run multiple processes simultaneously

• Question 49:

  What is the function of the HP Support Assistant?

  A. to run diagnostics on a computer that will not boot
  B. to reinstall an operating system to the factory default state
  C. to access any and all diagnostics utilities available on a particular platform
  D. to test the availability of the operating system
  C. to access any and all diagnostics utilities available on a particular platform

• Question 50:

  What do you need to remember about thermal grease after replacing an AMD processor?

  A. You should clean the CPU and heat sink and carefully apply the entire syringe of grease in an even layer.
  B. You should clean the CPU and heat sink and apply 50% of the grease in the syringe evenly over the processor.
  C. If the heat sink and the CPU show no signs of wear, you do not need thermal grease.
  D. Currently shipping AMD CPUs do not need thermal grease.
  A. You should clean the CPU and heat sink and carefully apply the entire syringe of grease in an even layer.