HP HP2-H08 Online Practice Questions and Exam Preparation

HP HP2-H08 Online Questions & Answers

• Question 61:

  Which statement is true regarding HP Firefox Virtual Browser?

  A. It creates a secure virtualization layer that prevents malware and viruses.
  B. It can be enabled on all new HP desktops in the system BIOS and run from the boot menu.
  C. It is run as a plug-in for Mozilla Firefox 3 and later on HP machines.
  D. It is not installed on client machines and runs from a server to provide a virtual environment.
  A. It creates a secure virtualization layer that prevents malware and viruses.

• Question 62:

  A customer calls because several of their newer model notebooks cannot boot when a third-party USB device is installed. Older models of the notebooks boot with the same device installed. You have already updated the BIOS to the latest available, but this does not resolve the issue.

  What should you do?

  A. Tell the customer that the third-party device is not supported.
  B. Call HP technical support.
  C. See if there is a BIOS update available for the USB device.
  D. Remove and replace the system board.
  A. Tell the customer that the third-party device is not supported.

• Question 63:

  You are trying to determine the original default specification of an HP workstation. Where would you find this information?

  A. BIOS
  B. asset tag
  C. product number
  D. serial number
  C. product number

• Question 64:

  Which statement best describes the Trusted Platform Module (TPM)?

  A. TPM is software for data encryption on HP PCs.
  B. TPM is factory-configured hardware bound to a single system board.
  C. TPM is a field-installable upgrade option.
  D. TPM is network software downloadable from the HP website.
  B. TPM is factory-configured hardware bound to a single system board.

• Question 65:

  Which statement is true about HP thin clients?

  A. They run Linux operating systems only.
  B. They have no system BIOS.
  C. They use an embedded operating system.
  D. They have no network functionality.
  C. They use an embedded operating system.

• Question 66:

  Other than on the serial number label, where can you access the serial number for an HP notebook or desktop?

  A. F2 Utility
  B. Drive Protection System (DPS) test
  C. BIOS Setup Utility
  D. Bootlog file
  C. BIOS Setup Utility

• Question 67:

  What are two primary uses of the HP Insight Diagnostic tool? (Select two.)

  A. software diagnostics
  B. third-party device diagnostics
  C. hardware diagnostics
  D. performance diagnostics
  E. hardware configuration display
  C. hardware diagnostics
  E. hardware configuration display

• Question 68:

  A technician visiting a customer site discovers that a user has spilled coffee on an HP notebook. The notebook fails to boot and requires several new parts. The user has a standard warranty. How does this condition affect the warranty?

  A. The warranty is voided by this condition.
  B. The warranty covers accidental damage cases.
  C. The warranty is unaffected if the customer decides to purchase accidental damage protection.
  D. Contamination issues void the warranty of mice and keyboards only.
  A. The warranty is voided by this condition.

• Question 69:

  What should be the first step in troubleshooting a component that is not recognized by the system?

  A. Exchange the component with a "known good" component.
  B. Reseat the component.
  C. Reinstall all drivers related to this component.
  D. Remove the component from the system.
  A. Exchange the component with a "known good" component.

• Question 70:

  What is the Channel Service Network?

  A. a support website for authorized support personnel
  B. a website that allows product warranty registration
  C. a website where customers can locate customer self-repair (CSR) components
  D. an internal HP website that provides service information
  A. a support website for authorized support personnel