HP HP2-H08 Online Practice Questions and Exam Preparation

HP HP2-H08 Online Questions & Answers

• Question 51:

  Match each label with the correct port. NOTICE: Scroll down to see all available items.

  Select and Place:

  

  

• Question 52:

  A customer reports they are unable to dock dozens of new notebooks. As the onsite technician, you have opened multiple cases with HP but are still unable to resolve. What should you do next?

  A. Advise the customer to contact their HP sales manager.
  B. Contact HP to escalate for further investigation.
  C. Advise the customer to purchase an extended warranty.
  D. Order replacement docking stations.
  B. Contact HP to escalate for further investigation.

• Question 53:

  Which HP utility must you run before replacing a battery under warranty?

  A. Battery Validation Test
  B. Built-In Self Test (BIST)
  C. Battery Mark Test
  D. Battery Health Check
  D. Battery Health Check

• Question 54:

  Which statement best describes the function of HP Wireless Assistant?

  A. It displays information about devices such as PC cards.
  B. It uses the Windows Zero Configuration Utility.
  C. It displays information about whether the wireless network is enabled or disabled.
  D. It enables and disables the integrated wireless devices on a notebook.
  D. It enables and disables the integrated wireless devices on a notebook.

• Question 55:

  Which type of connector is shown in the exhibit?

  

  A. IDE cable
  B. USB cable
  C. SATA cable
  D. FireWire cable
  C. SATA cable

• Question 56:

  Which hardware support service is available as an HP Care Pack Service?

  A. 24-Hour Call to Repair
  B. 4-Hour 24x7 Same Day
  C. 8-Hour Same Business Day
  D. PC Unit Exchange
  A. 24-Hour Call to Repair

• Question 57:

  A user's notebook battery drains and never charges while docked. When an AC adapter is directly connected to the notebook, the battery charges normally. What should you do first to troubleshoot this issue?

  A. Replace the battery under warranty.
  B. Verify that the docking station AC adapter has the correct wattage.
  C. Replace the notebook system board.
  D. Check the battery with the Battery Health Check Utility.
  B. Verify that the docking station AC adapter has the correct wattage.

• Question 58:

  A customer wants additional memory installed on a computer. Where can you find the appropriate part number for supported memory on this computer? (Select two.)

  A. Maintenance and Service Guide
  B. Channel Service Network (CSN)
  C. Product User Guide
  D. Product QuickSpecs
  E. Product Troubleshooting Guide
  C. Product User Guide
  D. Product QuickSpecs

• Question 59:

  You need to disassemble an HP tablet PC that you are unfamiliar with. Which HP resource will provide you with video instruction?

  A. Service Media Library (SML)
  B. Support Media subscription
  C. Maintenance and Service Guide
  D. Onsite Agent's Reference Set (OARS)
  A. Service Media Library (SML)

• Question 60:

  In the HP Six-Step Troubleshooting Methodology, what is an example of evaluating data?

  A. asking the customer to describe the symptoms of the problem
  B. downloading a maintenance guide
  C. deciding whether the problem is caused by hardware or software failure
  D. installing service packs
  A. asking the customer to describe the symptoms of the problem