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HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Real Exam Questions

Salesforce Health Cloud Accredited Professional (AP-211)

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Question 1 Single choice

A provider has moved an existing office to a new location and wants to ensure that whenever a patient books an existing portal, the patientreceives an email with the new address.

How should a developer modify the existing Create Appointment Integration Procedure to solve the request?

  1. A

    Remove the Try-Catch.

  2. B

    Build If-Elself logic.

  3. C

    Add a Conditional Block.

  4. D

    Update the Test Condition.

Show answer and explanation

Correct answer: C

Explanation

Explanation: The developer should add a Conditional Block to the existing Create Appointment Integration
Procedure to solve the request. A Conditional Block is a component in OmniStudio that allows the developer to define conditional logic based on inputvalues or variables. A Conditional Block can be used to check if the provider has moved to a new location, and if so, send an email with the new address to the patient.

Question 2 Single choice

Bloomington Caregivers is Implementing Health Cloud to streamline the process to register patients to care programs while capturing their consent. The company plans to leverage out-of-the-box Health Cloud features.

Which Health Cloud feature should aconsultant recommend the company use in this scenario?

  1. A

    Care Plan Enrollment Flow

  2. B

    Program Enrollment Flow

  3. C

    Enrollment Consent OmmScript

  4. D

    Program Eligibility OmniScript

Show answer and explanation

Correct answer: B

Explanation

B is correct because Program Enrollment Flow is the out-of-the-box Health Cloud feature that helps users to register patients to care programs while capturing their consent. Program Enrollment Flow is a prebuilt flow template that guides users through the steps of selecting a program, adding related records, and obtaining consent from the patient. The flow also creates a care plan for the patient based on the program template.
References:
: Care Programsin Health Cloud : Configure the Program Enrollment Flow

Question 3 Single choice

When bringing in the Business identifier for patient record from external system like EHRs, which entity is most suitable to hold that information in Health cloud?

  1. A

    Sourcesytem identifier

  2. B

    Contacts

  3. C

    Account

  4. D

    Identifier

Show answer and explanation

Correct answer: A

Explanation

Explanation: SourceSystemIdentifier is a custom object in Health Cloud that stores the business identifier for patient records from external systems like EHRs3.
Option B is incorrect, because Contact is a standard object in Salesforce that stores the personal information of patients or members.
Option C is incorrect, because Account is a standard object in Salesforce that stores the organizational information of providers or payers.
Option D is incorrect, because Identifier is a field on the EhrPatient object in Health Cloud that stores the unique identifier for patient records within Health Cloud3.

Question 4 Single choice

Clinicians want to see an overview of the patient's life, like Starting a New Job, Birth of a Baby, Divorce, etC. to understand the patient better and help them with a personalized care plan.

What should the administrator configure in the Health Cloud so the clinicians can access this information in one place?

  1. A

    Life Goals

  2. B

    Life Events

  3. C

    Household Map

  4. D

    Milestones

  5. E

    Life Map

Show answer and explanation

Correct answer: B

Explanation

Explanation: According to the Health Cloud Implementation Guide, Life Events are a feature in Health
Cloud that allow clinicians to see an overview of the patient's life, such as Starting a New Job, Birth of a Baby, Divorce, etc. Life Events help clinicians understand the patient better and help them with apersonalized care plan. Life Events can be added to the patient's timeline or life map. Life Goals, Household Map, Milestones, and Life Map are not features that show the patient's life events.

Question 5 Multiple choice

A healthcare organization is launching a new gene therapy program, and an administrator needs to
leverage Advanced Therapy Management.

In which two ways does Advanced Therapy Management assist the healthcare organization with its complex scheduling requirements? (Choose Two)

  1. A

    Schedule a telehealth appointment.

  2. B

    Reschedule part of the appointment chain.

  3. C

    Book multi-step appointments.

  4. D

    Optimize appointment chain with Einstein.

Show answer and explanation

Correct answers: B, C

Explanation

Explanation: AdvancedTherapy Management assists the healthcare organization with its complex scheduling requirements by allowing them to reschedule part of the appointment chain and book multi-step appointments. Rescheduling part of the appointment chain enables the organization to adjust the dates and times of individual appointments within a chain without affecting the rest of the chain. Booking multi-step appointments enables the organization to create a series of related appointments that follow a predefined sequence and duration.

Question 6 Single choice

An external provider wants to get a patient's allergy information from Bloomington Caregivers' Health Cloud system.

Which HealthCloud API should a consultant recommend?

  1. A

    AllergyMedication API

  2. B

    Patient Healthcare API

  3. C

    Interoperability API

  4. D

    Clinical Summary Healthcare API

Show answer and explanation

Correct answer: C

Explanation

Explanation: To get a patient's allergy information from Bloomington Caregivers' Health Cloud system, anexternal provider should use the Interoperability API. This API allows external systems to access and exchange clinical data with Health Cloud using FHIR standards. The Interoperability API supports various FHIR resources, including AllergyIntolerance, which represents a patient's allergic or intolerant reaction to a substance 1. AllergyMedication API, Patient Healthcare API, or Clinical Summary Healthcare API are not APIs that exist in Health Cloud.

Question 7 Multiple choice

Which three statements about the patient timeline view are true? (Choose Three)

  1. A

    The patient timeline can be used in any Salesforce application.

  2. B

    Events can be specified to appear when the Health Cloud home page first loads.

  3. C

    The patient timeline is a Health Cloud Empower component.

  4. D

    The patient timeline supports standard and custom objects.

  5. E

    Filters can be used to limit the number of records shown in the patient timeline.

Show answer and explanation

Correct answers: B, D, E

Explanation

Explanation: Events can be specified to appear when the Health Cloud home page first loads (B), the patient timeline supports standard andcustom objects (D), and filters can be used to limit the number of records shown in the patient timeline (E) are three statements that are true about the patient timeline view.
The patient timeline cannot be used in any Salesforce application (A), as it isspecific to Health Cloud. The patient timeline is not a Health Cloud Empower component ? but a standard component in Health Cloud.

Question 8 Multiple choice

Bloomington Caregivers is looking to migrate from Service Cloud to Health Cloud to take advantage of the prebuilt healthcare features and functionality.

Which three prerequisites should Bloomington Caregivers' administrators complete to successfully install the Health Cloud managed package in its org? (Choose Three)

  1. A

    Make data protection details available in records

  2. B

    Enable person accounts from Setup.

  3. C

    Enable Chatter settings from Setup.

  4. D

    Enable contacts to relate to multiple accounts.

  5. E

    Log a support case to have person accounts enabled

Show answer and explanation

Correct answers: B, C, D

Explanation

B is correct because enabling person accounts from Setup is a prerequisite to install the Health Cloud managed package. Person accounts are a special type of account that combinesthe attributes of an account and a contact. Health Cloud uses person accounts to represent patients and members, and to enable various features and functionality, such as household data model, clinical data model, care management, and provider network management.
C is correct because enabling Chatter settings from Setup is a prerequisite to install the Health Cloud managed package. Chatter is a collaboration tool that allows users to communicate and share information with each other. Health Cloud uses Chatter to enable features such as care team collaboration, patient engagement, and social determinants of health.
D is correct because enabling contacts to relate to multiple accounts is a prerequisite to install the Health Cloud managed package. This featureallows users to create relationships between a contact and multiple accounts, and specify the role and status of each relationship. Health Cloud uses this feature to enable features such as actionable relationship center, patient provider relationship, and referral management.

A is incorrect because making data protection details available in records is not a prerequisite to install the Health Cloud managed package, but an optional step that can be done after the installation. Data protection details for records allow users to view and edit the data protection level and data classification for each record on leads, contacts, and person accounts.
E is incorrect because logging a support case to have person accounts enabled is not a prerequisite to install the Health Cloud managed package, but an alternative way to enable person accounts if they are not available in Setup. However, this method requires contacting Salesforce Customer Support and waiting for their response, which may take longer than enabling person accounts from Setup.

Question 9 Single choice

Which Salesforce Product allows encryption of Protected Health Information (PHI) data at rest to enhance Health Cloud?

  1. A

    Shield

  2. B

    Tableau CRM

  3. C

    Health Cloud

  4. D

    Service Cloud

Show answer and explanation

Correct answer: A

Explanation

Explanation: Shield is a Salesforce product that allows encryption of protected health information (PHI) data at rest to enhance Health Cloud2. Shield Platform Encryption encrypts sensitive data at rest without
compromising critical platform functionality. It helps you address privacypolicies, regulatory requirements, and contractual obligations for data protection 2.

Question 10 Multiple choice

An Health Cloud administrator has a requirement to display a custom field from the HealthCondition object that categorizes High Risk Conditions on the Patient Card.

Which two are steps required to achieve this? (Choose Two)

  1. A

    Add the newly created custom formula field on the Patient Card referencing the HelthCondition object.

  2. B

    Create a custom formula the Account object.

  3. C

    Create a custom formula field on the Custom HealhCondition object.

  4. D

    Create an APEX Trigger to categorize the High Risk Conditions.

Show answer and explanation

Correct answers: A, C

Explanation

Explanation: The steps required to display a custom field from the HealthCondition object that categorizes
High Risk Conditions on the Patient Card are: Create a custom formula field on the Custom HealthCondition object. This field can use logic to determine whether a health condition is high risk or not based on certain criteria.
Add the newly created custom formula field on the Patient Card referencing the HealthCondition object.
This can be done by creating or editing a patient card configuration record and adding the field API name in the Field Name column.