Salesforce HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Online Practice Questions and Exam Preparation

Salesforce HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Online Questions & Answers

• Question 1:

  A new user story requires an OmniScript to update an existing fieldon a custom SObject. Which two components should a consultant use to satisfy the requirement? (Choose Two)

  A. SOQL Query
  B. API Actions
  C. Integration Procedures
  D. DataRaptors
  C. Integration Procedures
  D. DataRaptors

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  Explanation/Reference:

  C is correct because Integration Procedures are components that can be used toupdate an existing field on a custom SObject. Integration Procedures are reusable processes that can perform various actions on data, such as reading, writing,

  transforming, or validating. Integration Procedures can be invoked from an OmniScript or a DataRaptor, and can accept input parameters and return output values.

  D is correct because DataRaptors are components that can be used to update an existing field on a custom SObject. DataRaptors are data transformation tools that can extract, load, or transform data from any Salesforce object or external

  data source. DataRaptors can be invoked from an OmniScript or an Integration Procedure, and can accept input parameters and return output values.

  References: Integration Procedure : DataRaptor

• Question 2:

  Bloomington Caregivers is looking to migrate from Service Cloud to Health Cloud to take advantage of the prebuilt healthcare features and functionality.

  Which three prerequisites should Bloomington Caregivers' administrators complete to successfully install the Health Cloud managed package in its org? (Choose Three)

  A. Make data protection details available in records
  B. Enable person accounts from Setup.
  C. Enable Chatter settings from Setup.
  D. Enable contacts to relate to multiple accounts.
  E. Log a support case to have person accounts enabled
  B. Enable person accounts from Setup.
  C. Enable Chatter settings from Setup.
  D. Enable contacts to relate to multiple accounts.

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  Explanation/Reference:

  B is correct because enabling person accounts from Setup is a prerequisite to install the Health Cloud managed package. Person accounts are a special type of account that combinesthe attributes of an account and a contact. Health Cloud

  uses person accounts to represent patients and members, and to enable various features and functionality, such as household data model, clinical data model, care management, and provider network management.

  C is correct because enabling Chatter settings from Setup is a prerequisite to install the Health Cloud managed package. Chatter is a collaboration tool that allows users to communicate and share information with each other. Health Cloud

  uses Chatter to enable features such as care team collaboration, patient engagement, and social determinants of health.

  D is correct because enabling contacts to relate to multiple accounts is a prerequisite to install the Health Cloud managed package. This featureallows users to create relationships between a contact and multiple accounts, and specify the role

  and status of each relationship. Health Cloud uses this feature to enable features such as actionable relationship center, patient provider relationship, and referral management.

  A is incorrect because making data protection details available in records is not a prerequisite to install the Health Cloud managed package, but an optional step that can be done after the installation. Data protection details for records allow

  users to view and edit the data protection level and data classification for each record on leads, contacts, and person accounts.

  E is incorrect because logging a support case to have person accounts enabled is not a prerequisite to install the Health Cloud managed package, but an alternative way to enable person accounts if they are not available in Setup. However,

  this method requires contacting Salesforce Customer Support and waiting for their response, which may take longer than enabling person accounts from Setup.

• Question 3:

  A pharma company runs personalized medicine programs and needs the ability to coordinate various steps involved in the process, like apheresis and infusion.

  Which Health Cloud capability should help the company with this program?

  A. Advanced Therapy Management
  B. Intelligent Document Automation
  C. Integrated Care Management
  D. Intelligent Sales
  A. Advanced Therapy Management

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  Explanation/Reference:

  AdvancedTherapy Management can help the pharma company with its personalized medicine programs, as it enables them to coordinate the various steps involved in theprocess, such as apheresis and infusion. Advanced Therapy Management provides a set of features and tools that allow users to create and manage complex care plans, track the progress of each patient, and monitor the inventory and logistics of the therapy products.

• Question 4:

  A hospital system wants to track patient relationships to its cardiologist, primary care physician, and oncologist. Which object should a consultant recommend to implement?

  A. Contact-Contact Relationship
  B. Affiliation Relationship
  C. Healthcare Practitioner Facility
  D. Patient Provider Relationship
  D. Patient Provider Relationship

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  Explanation/Reference:

  D is correct because Patient Provider Relationship is the standard object in Health Cloud that is used to track patient relationships to healthcare practitioners, such as cardiologist, primary care physician, and oncologist. Patient Provider Relationship represents the association between a patient and a healthcare practitioner who provides care for the patient. This object can store information such as the practitioner's specialty, role, contact details, and relationship status. References: Patient Provider Relationship : Healthcare Practitioner Data Model

• Question 5:

  Bloomington Caregivers has decided to expand its Health Cloud implementation to include a Crisis Support Center. Which two steps should an administrator take as part of the implementation? (Choose Two)

  A. Assign users the Health Cloud Crisis Support Center Management permission set license.
  B. Install the Crisis Support Center unmanaged package.
  C. Enable Crisis Support Center Management App in Setup.
  D. Review and modify the Crisis Center Intake flow in Flow Builder to meet requirements.
  B. Install the Crisis Support Center unmanaged package.
  D. Review and modify the Crisis Center Intake flow in Flow Builder to meet requirements.

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  Explanation/Reference:

  The two steps that an administrator should take as part of the implementation of a Crisis Support Center are installing the Crisis Support Center unmanaged package and reviewing and modifying the Crisis Center Intake flow in Flow Builder to meet requirements. The Crisis Support Center unmanaged package provides out-of-the-box features for managing crisis situations, such as a custom object, a Lightning component, a Lightning app, and a Flow template. The Crisis Center Intake flow is a prebuilt flow that guides users through collecting information from callers and creating records in Health Cloud.

• Question 6:

  Which resource within health cloud facilitates the easy exchange ofdata between Health Cloud and the client Electronic Medical Records?

  A. Health Cloud has a built in HL7 integration Engine
  B. Health cloud has prebuilt connections for the top ten EMR's
  C. Health cloud has a lightning component button automatically configured to `Export to EMR'
  D. Health cloud has published data mappings from commonly used HL7 message to the Health Cloud data model
  D. Health cloud has published data mappings from commonly used HL7 message to the Health Cloud data model

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  Explanation/Reference:

  Health Cloud does not have a built-in HL7 integration engine, so option A is incorrect. Option B is also incorrect, because Health Cloud does not have prebuilt connections for any EMRs. Option C is incorrect, because there is no such lightning component button automatically configured to export to EMR. Option D is correct, because Health Cloud provides data mappings from commonly used HL7 messages (such as ADT, ORU, and RDE) to the Health Cloud data model, which can help developers and integrators map the data from external systems to Health Cloud objects and fields12.

• Question 7:

  A company recently migrated from Service Cloud to Health Cloud and is working on strengthening their relationships within their provider network. Which object within the Provider Relationship Management data model can be used to track each of the different locations where a provider practiced?

  A. HealthcareFacilityNetwork
  B. HealthcareProvider
  C. HealthcarePractitionerFacility
  D. HealthcareProviderSpeciality
  E. BusinessLicense
  A. HealthcareFacilityNetwork

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  Explanation/Reference:

  According to the Salesforce documentation, a healthcare facility network is a custom object in Health Cloud that stores information about a network of facilities that are affiliated with each other, such as hospital system, clinic network, or pharmacy chain. A healthcare facility network can be used to track each of the different networks where a provider is affiliated.

• Question 8:

  A Health Cloud administrator has setup risk recalculation by setting the recalculate flag to TRUE but is not seeing the recalculation score for the patient. Which of the following is most likely the reason why recalculation score for the patient is not displaying?

  A. Use the CMS recalculation API
  B. Risk scores are only recalculated for patients who are affiliated with a care program.
  C. CMS scores cannot be recalculated in health cloud.
  D. Use a 3 - Apply to Real World / Analyze / Evaluated party API to recalculate CMS risk score.
  B. Risk scores are only recalculated for patients who are affiliated with a care program.

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  Explanation/Reference:

  Reference and details below.

  

  According to the Health Cloud Data Model Developer Guide, Risk scores are only recalculated for patients who are affiliated with acare program is the most likely reason why recalculation score for the patient is not displaying. Risk scores are calculated based on CMS-HCC (Centers for Medicare and Medicaid Services - Hierarchical Condition Categories) model, which assigns risk factors to patients based on their diagnoses and demographic factors. Risk scores are used to adjust payments for health plans and providers. Risk scores are only recalculated when the recalculate flag is set to TRUE and the patient is affiliated with a care program. Using CMS recalculation API is not a valid reason, as CMS recalculation API is not a feature of Health Cloud. CMS scores cannot be recalculated in health cloud is not a valid reason, as CMS scores can be recalculated in health cloud by setting the recalculate flag to TRUE. Using a third party API to recalculate CMS risk score is not a valid reason, as it has nothing to do with displaying the recalculation score.

• Question 9:

  Which entity in Health cloud is used to store the details of a vaccine being administrated?

  A. Procedure
  B. Patient Immunization
  C. Medication
  D. Encounter
  B. Patient Immunization

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  Explanation/Reference:

  According to the Salesforce documentation, PatientImmunization is an object in Health Cloud that is used to store the details of a vaccine being administered. It includes information such as the vaccine name, lot number, manufacturer, route of administration, site of administration, dose quantity, dose unit, expiration date, and adverse reaction.

• Question 10:

  Which three standard objects are used in the workflow to manage utilization data? (Choose Three)

  A. Care Request Plan
  B. Care Diagnosis
  C. Care Authorization
  D. Care Request
  E. Care Request Drug
  A. Care Request Plan
  C. Care Authorization
  D. Care Request

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  Explanation/Reference:

  According to the Salesforce documentation2, the following standard objects are used inthe workflow to manage utilization data:

  Care Request Plan: A care request plan is an object that stores information about the plan of care for a member. It includes details such as the diagnosis, the service type, the start and end dates, and the status of the plan2. Care

  Authorization: A care authorization is an object that stores information about the approval or denial of a service or payment by a payer. It includes details such as the authorization number, the decision date, the decision reason, andthe status

  of the authorization2.

  Care Request: A care request is an object that stores information about the request for a service or payment by a provider or a member. It includes details such as the request type, the request date, the priority, and the status of the request2.