Salesforce HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Online Practice Questions and Exam Preparation

Salesforce HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Online Questions & Answers

• Question 211:

  Bloomington Caregivers has been using the legacy Health Cloud electronic healthrecord (EHR) data model and wants to move to the FHIR R4 clinical data model.

  Which two steps should a consultant take to complete this? (Choose Two)

  A. Use the Health Cloud Clinical Transition tool.
  B. Leverage the Health Cloud FHIR API.
  C. Use Data Loader to load the respective data.
  D. Map objects and fields to the target objects.
  B. Leverage the Health Cloud FHIR API.
  D. Map objects and fields to the target objects.

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  Explanation/Reference:

  To migrate from the legacy Health Cloud EHR data model to the FHIR R4 clinical data model, a consultant needs to leverage the Health Cloud FHIR API and map objects and fieldsto the target objects. The Health Cloud FHIR API enables interoperability between Health Cloud and external systems that use FHIR standards. The mapping process ensures that the data is transformed and loaded into the correct objects and fields in HealthCloud. Using the Health Cloud Clinical Transitiontool, using Data Loader to load the respective data, or creating an Apex class and leveraging Intelligent Appointment Management are not recommended steps for this migration2.

• Question 212:

  Which data model is usedto represent information via standard object and record types on standard objects to manage how care is covered?

  A. Health Insurance data model
  B. Coverage data model
  C. Payer data model
  D. Plan data model
  E. Benefit data model
  B. Coverage data model

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  Explanation/Reference:

  Coverage data model (B) is the data model that is used to represent information via standard object and record types on standard objects to manage how care is covered. Health Insurance data model (A), Payer data model ? Plan data model (D), and Benefit data model (E) arenot valid data models in Health Cloud.

• Question 213:

  Bloomington Caregivers wants to use patient or member lists for its care coordinators in its current implementation. What is an important consideration when implementing this in Health Cloud?

  A. An administratorcan create an override filter field on the person account.
  B. If a user cannot access a field used in a fitter on a patient or member list, they will not be able to see the list
  C. An administrator can create lists or add records to existing lists fromthe Campaign object
  D. Fitter logic for patient or member lists is controlled by formula fields on records.
  B. If a user cannot access a field used in a fitter on a patient or member list, they will not be able to see the list

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  Explanation/Reference:

  B is correct because if a user cannot access a field used in a filter on a patient or member list, they will not be able to see the list.This is because the filter criteria are applied to the user's query, and if the user does not have permission to view the field, the query will return no results. To avoid this issue, the administrator should ensure that the user has the appropriate field-level security settings for the fields used in the filter. References: Manage Your Patient or Member Lists : Control Access to Patient or Member Lists

• Question 214:

  A provider uses an external appointment management system. The default solution provided by Health Cloud is not viable for the How should a consultant implement a robust system for the provider?

  A. Use an electronic health record (EHR) routing system to book the appointment in Health Cloud.
  B. Create a custom FHIR Adapter to make calls to Health Cloud.
  C. Use a package created by ISV (Independent Software Vendor) for Health Cloud.
  D. Create an Apex class and leverage Intelligent Appointment Management.
  C. Use a package created by ISV (Independent Software Vendor) for Health Cloud.

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  Explanation/Reference:

  To implement a robust appointment management system for a provider that uses an external system, a consultant should use a package created by ISV (Independent Software Vendor) for Health Cloud. This would allow the provider to leverageexisting solutions that are integrated with Health Cloud and offer features such as scheduling, reminders, cancellations, rescheduling, and confirmations. Using an EHR routing system, creating a custom FHIR Adapter, or creating an Apex class are not viable options for this requirement3.

• Question 215:

  Which Salesforce object is used to model a Care Plan?

  A. Account
  B. Lead
  C. Case
  D. Opportunity
  E. Task
  C. Case

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  Explanation/Reference:

  According to the Health Cloud Data Model Developer Guide, Case is the Salesforce object that is used to model a Care Plan. Case is a standardobject that represents an issue or request that requires resolution or action. Cases can be used to model care plans by adding custom fields and related objects such as problems, goals, tasks, and timeline events. Account, Lead, Opportunity, and Task arenot objects that are used to model a Care Plan.

• Question 216:

  Which of the standard objects are included in the Care Plan Data Model?

  A. Crae programs,Product,Patients
  B. Life Events
  C. Benifts,Barriers,Provider Education
  D. Case,Problems,Goals,Tasks,Care Plan Templates
  D. Case,Problems,Goals,Tasks,Care Plan Templates

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  Explanation/Reference:

  Case, Problems,Goals, Tasks, Care Plan Templates (D) are the standard objects that are included in the Care Plan Data Model. Care programs, Product, Patients (A), Life Events (B), and Benefits, Barriers, Provider Education ? are not standard objects in the Care Plan DataModel.

• Question 217:

  Bloomington Caregivers uses Health Cloud and has an integration setup with an external payer system.

  Which three business level APIs should a consultant recommend to help the payer organization electronically receive requests for services? (Choose Three)

  A. Admission, Discharge, and Transfer (ADT)
  B. Prior Authorization
  C. Care Services
  D. Benefit Verification
  E. Referral Request
  B. Prior Authorization
  C. Care Services
  E. Referral Request

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  Explanation/Reference:

  To help the payer organization electronically receive requests for services from Bloomington Caregivers, a consultant should recommend the following business level APIs:

  Prior Authorization API: This API allows Bloomington Caregivers to create requests for prior authorization for services that require approval from the payer organization. The API also allowsBloomington Caregivers to update or cancel existing

  requests or query the status of requests9. Care Services API: This API allows Bloomington Caregivers to create requests for care services that are covered by the payer organization's benefit plans. The API also allowsBloomington

  Caregivers to update or cancel existing requests or query the status of requests10.

  Referral Request API: This API allows Bloomington Caregivers to create requests for referrals to other providers that are part of the payer organization's network. The API also allows Bloomington Caregivers to update or cancel existing

  requests or query the status of requests11. Admission, Discharge, and Transfer (ADT) API or Benefit Verification API are not business level APIs that can fulfill this requirement.

• Question 218:

  A provider is looking to view a patient's insurance coverage, including co-pay and deductible information, prior to their appointment. Using Health Cloud, which two steps should a consultant take to access this information in the Benefit Verification component? (Choose Two)

  A. Configure the Connection Label with thesource systems API details
  B. Create a new record for the HCBenVerConnect custom setting
  C. Configure the link to the clearinghouses endpoint using a Uniform Resource Identifier (URI) path.
  D. Create a named credential to support authenticated callouts.
  B. Create a new record for the HCBenVerConnect custom setting
  D. Create a named credential to support authenticated callouts.

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  Explanation/Reference:

  B is correct because creating a new record for the HCBenVerConnect custom setting is required to access the Benefit Verification component in Health Cloud. The HCBenVerConnect custom setting stores the configuration details for the

  connection to the external benefit service that provides the patient's insurance coverage information.

  D is correct because creating a named credential to support authenticated callouts is required to access the Benefit Verification component in Health Cloud. A namedcredential specifies the URL of the external benefit service and the

  authentication protocol and credentials to use for callouts to that service. References: Set Up Data for Benefit Verification : [Named Credentials]

• Question 219:

  Which three medication related FHIR resources are supported in the new data model of Health cloud? (Choose Three)

  A. Medical Administration
  B. Medication
  C. Dosage
  D. Medication Dispense
  E. Medical Request
  B. Medication
  D. Medication Dispense
  E. Medical Request

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  Explanation/Reference:

  FHIR V4 and HL7 V2 are two interoperability standards that are supported by Salesforce to facilitate the exchange of health data32. Option A is incorrect, because EDI ANSI X12 is a standard for exchanging business transactions, not health data. Option C is incorrect, because The Direct Standard is a standard for secure email communication, not health data. Option E is incorrect, because DICOM (Digital Imaging and Communications in Medicine) is a standard for storing and transmitting medical images, not health data.

• Question 220:

  A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information.

  Which group of people should a consultant work with to identify pain points and define project requirements?

  A. (Persona) General physician (Stakeholder) Salesforce administrator (Stakeholder) Marketing Cloud administrator
  B. (Persona) Contact Center agent (Stakeholder) Salesforce administrator (Stakeholder) Integration architect
  C. (Persona) Care coordinator (Stakeholder) Salesforce administrator (Stakeholder) Tableau developer
  D. (Persona)Contact Center agent (Stakeholder) Tableau developer (Stakeholder) MuleSoft developer
  B. (Persona) Contact Center agent (Stakeholder) Salesforce administrator (Stakeholder) Integration architect

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  Explanation/Reference:

  To identify pain points and define project requirements for setting up a Contact Center leveraging Health Cloud, a consultant should work with the following group of people:

  (Persona) Contact Center agent: This is the end user who interacts with patients through phone calls, emails, chats, or other channels. The Contact Center agent needs to have access to patient information, appointment scheduling,

  billinginquiries, plan updates, and other tasks in Health Cloud. The consultant should work with the Contact Center agent to understand their needs, challenges, and expectations from the system.

  (Stakeholder) Salesforce administrator: This is the person who configures and maintains the Health Cloud system for the Contact Center. The Salesforce administrator needs to set up user profiles, permissions, page layouts, workflows,

  reports, dashboards, and other features in Health Cloud. The consultant should work with the Salesforce administrator to understand the technical requirements, limitations, and best practices for setting up the system. (Stakeholder)

  Integration architect: This is the person who designs and implements the integration between Health Cloud and other external systems, such as EHRs, billing systems, or third-party applications. The integration architect needs to ensure that

  data is exchanged securely and accurately between Health Cloud and other systems. The consultant should work with the integration architect to understand the integration requirements, challenges, and solutions for the system. General

  physician, Marketing Cloud administrator, Care coordinator, Tableau developer or MuleSoft developer are not relevant people for this use case.