Salesforce HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Online Practice Questions and Exam Preparation

Salesforce HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Online Questions & Answers

• Question 81:

  A MedTech company needs to manage its run rate business to ensure contract compliance for its customers. Which two features of Health Cloud should a consultant recommend the company use? (Choose Two)

  A. Remote Device Monitoring
  B. MedTech Accelerator
  C. Advanced Account Forecasting
  D. Sales Agreements
  A. Remote Device Monitoring
  D. Sales Agreements

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  Explanation/Reference:

  A is correct because Remote Device Monitoring can help the MedTech company tomanage its run rate business by enabling them to monitor the performance and usage of their devices remotely, and alert them of any issues or anomalies

  that may affect contract compliance.

  B is incorrect because MedTech Accelerator is not a feature of Health Cloud, but a program that provides funding and mentorship for early-stage medical device and health technology companies.

  C is incorrect because Advanced Account Forecasting is not a feature of Health Cloud, but a feature of Sales Cloud that helps salesteams to predict their revenue and quota attainment.

  D is correct because Sales Agreements can help the MedTech company to manage its run rate business by allowing them to create contracts that commit the customer to buy products in a specific quantity orfor a specific amount over time,

  and track the fulfillment and invoicing of those contracts. References: Remote Device Monitoring : Sales Agreements

• Question 82:

  Bloomington Caregivers is Implementing Health Cloud to streamline the process to register patients to care programs while capturing their consent. The company plans to leverage out-of-the-box Health Cloud features.

  Which Health Cloud feature should aconsultant recommend the company use in this scenario?

  A. Care Plan Enrollment Flow
  B. Program Enrollment Flow
  C. Enrollment Consent OmmScript
  D. Program Eligibility OmniScript
  B. Program Enrollment Flow

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  Explanation/Reference:

  B is correct because Program Enrollment Flow is the out-of-the-box Health Cloud feature that helps users to register patients to care programs while capturing their consent. Program Enrollment Flow is a prebuilt flow template that guides users through the steps of selecting a program, adding related records, and obtaining consent from the patient. The flow also creates a care plan for the patient based on the program template. References: Care Programsin Health Cloud : Configure the Program Enrollment Flow

• Question 83:

  In which three ways does Health Cloud meet compliance and regulatory requirements? (Choose Three)

  A. Health Cloud helpsHIS organization achieve HIPAA compliance
  B. Health Cloud is HIPPA certified
  C. Health Cloud is HL7 compliant
  D. Health Cloud is HITRUST certified
  E. Health Cloud is GDPR certified
  A. Health Cloud helpsHIS organization achieve HIPAA compliance
  C. Health Cloud is HL7 compliant
  D. Health Cloud is HITRUST certified

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  Explanation/Reference:

  Health Cloud meets compliance and regulatory requirements in the following ways2: Health Cloud helps healthcare organizations achieve HIPAA compliance. HIPAA is a US law that protects the privacy and security of patient health information.Health Cloud offers various features and tools to help customers comply with HIPAA, such as encryption, audit trails, data masking, and consent management. Customers who want to use Health Cloud for HIPAA purposes can sign a Business Associate Addendum (BAA) with Salesforce. Health Cloud is HL7 compliant. HL7 is a set of standards for exchanging health information electronically. Health Cloud supports HL7 FHIR (Fast Healthcare Interoperability Resources), which is a modern specification for representing andsharing health data. Health Cloud allows customers to integrate with external systems that use FHIR APIs and access FHIR resources within Salesforce. Health Cloud is HITRUST certified. HITRUST is a framework that provides a comprehensive and flexible approach to security and privacy in the healthcare industry. HITRUST certification demonstrates that an organization meets the highest standards of data protection and compliance. Health Cloud has achieved HITRUST CSF certification for its core services and features. Health Cloud is not HIPAA certified or GDPR certified. HIPAA certification does not exist as a formal process or accreditation. HIPAA compliance is a shared responsibility between Salesforce and its customers, and each party must implement appropriate safeguards and policies to protect patient data3. GDPR is a European law that regulates the processing of personal data of individuals in the EU. GDPR compliance depends onvarious factors, such as the type and purpose of data processing, the location of data subjects and processors, and the rights and obligations of data controllers4. Salesforce provides various tools and resources to help customers comply with GDPR, but it does not certify Health Cloud as GDPR compliant.

• Question 84:

  Users need to analyze their patient or member referrals through a prebuilt dashboard that includes reports on important aspects of their referral management.

  What should a consultant do in this case?

  A. Install the add-on package that delivers Health Cloud Reports for Utilization Management and Health Cloud (or Patient Referral Management.
  B. Upload a Provider Referral Dashboard Template and enable the action bar so that users can generate a Patient referralManagement report.
  C. Install the unmanaged extension package that delivers Health Cloud Reports for Patient Referral Management.
  D. Add extra picklist values to Account record type and add fields on the page layout for patient referral data for CRM Analytics to generate a Patient Referral Management report.
  C. Install the unmanaged extension package that delivers Health Cloud Reports for Patient Referral Management.

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  Explanation/Reference:

  According to the Salesforce documentation1, the Health Cloud Reports for Patient Referral Management is an unmanaged extension package that provides a prebuilt dashboard with reports on important aspects of referral management, such

  as referral status, referral source, referral age, and referral efficiency. The package also includes custom fields, custom objects, and custom report types to support the dashboard. To use this package, a consultant should install it in their org

  and assign the appropriate permissions to the users who need to access the dashboard. The package is compatible with Health Cloud and CRM Analytics.

  References:

  1: Provide Referral Management Reports | Health Cloud Administration | Salesforce Developers

• Question 85:

  A payer is looking for a solution to recruit, credential, and onboard providers into its network. Which Health Cloud add-on should help the payer address these requirements?

  A. Provider Network Management
  B. Contact Center for Payers
  C. Provider Relationship Management
  D. Utilization Management
  C. Provider Relationship Management

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  Explanation/Reference:

  C is correct because Provider Relationship Management is a HealthCloud add-on that helps payers to recruit, credential, and onboard providers into their network. Provider Relationship Management provides features and tools that allow payers to manage provider contracts, track provider performance, monitor provider satisfaction, and streamline provider communication. References: Provider Relationship Management : Provider Relationship Management Implementation Guide

• Question 86:

  Bloomington Caregivers needs to monitor care plan adherence for the patients at various facilities within its network. What is available to extend the reporting capabilityof Health Cloud?

  A. Care Management Extension
  B. CRM Analytics for Health Cloud
  C. Insights for Health Cloud
  D. Reporting unmanaged package
  A. Care Management Extension
  B. CRM Analytics for Health Cloud
  C. Insights for Health Cloud

• Question 87:

  Bloomington Caregivers is implementing Health Cloud for managing the healthcare data of children under the age of 13.

  Which three considerations should the company take into account to ensure compliance with the Children's Online Privacy Protection Act (COPPA)? (Choose Three)

  A. Obtaining verified parental consent before collecting and storing any personal information of children
  B. Disclosing the organization's privacy policy to parents and obtaining their consent
  C. Ensuring that Bloomington Caregivers' system implementation partner has met all COPPA regulations during the build phase
  D. Implementing appropriate security measures to safeguard children's personal information
  E. Ensuring information collected about children is protected with at rest and in-transit encryption
  A. Obtaining verified parental consent before collecting and storing any personal information of children
  B. Disclosing the organization's privacy policy to parents and obtaining their consent
  D. Implementing appropriate security measures to safeguard children's personal information

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  Explanation/Reference:

  A is correct because obtaining verified parental consent before collecting and storing any personal information of children is one of the mainrequirements of COPPA. The consent must be obtained in a way that ensures that the person

  providing consent is the child's parent or legal guardian, such as using a credit card, digital signature, or video conference.

  B is correct because disclosing the organization's privacy policy to parents and obtaining their consent is another requirement of COPPA. The privacy policy must explain what information the organization collects from children, how it uses

  and discloses it, and what rights parents have to review or delete their children's information.

  C is incorrect because ensuring that Bloomington Caregivers' system implementation partner has met all COPPA regulations during the build phase is not a consideration for the company, but for the partner. The company is ultimately

  responsible for complying with COPPA, regardless of who builds their system. D is correct because implementing appropriate security measures to safeguard children's personal information is another requirement of COPPA. The organization

  must establish and maintain reasonable procedures to protect the confidentiality, security, and integrity of personal information collected from children.

  References: Children's Online Privacy Protection Act (COPPA) : Children's Online Privacy Protection Rule ("COPPA")

• Question 88:

  Which three types of customizations can be managed through the Health Cloud Admin app? (Choose Three)

  A. Patient Card Configurations
  B. Timeline View Configurations
  C. Cross Object Relationships
  D. Household Relationships
  E. Permission Set Assignments
  A. Patient Card Configurations
  B. Timeline View Configurations
  C. Cross Object Relationships

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  Explanation/Reference:

  Reference and details below.

  

• Question 89:

  A customer is implementing Intelligent Appointment Management in Health Cloud to eliminateswivel chair to other scheduling systems. Which two connectivity options should a consultant leverage as the scheduling engine? (Choose Two)

  A. Business Rules Engine
  B. Electronic Health Record (EHR) System
  C. Salesforce Scheduler
  D. Scheduler for Industries
  B. Electronic Health Record (EHR) System
  C. Salesforce Scheduler

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  Explanation/Reference:

  The two connectivity options that a consultant should leverage as the scheduling engine for Intelligent Appointment Management in Health Cloud are Electronic Health Record (EHR) System and Salesforce Scheduler. An EHR System is an external system that stores and manages clinical data and appointments for patients or members. Salesforce Scheduler is a native Salesforce feature that allows users to schedule appointments with customers or prospects.

• Question 90:

  A customer compliance department requires encryption at rest, notification of activities, and extensive field tracking. What are some key considerations and recommended practices for supporting compliance in Salesforce?

  A. Use Role Hierarchy to control data access, implement password policies for user accounts, and use IP Restrictions to limit access to trusted ^ networks
  B. Enable Salesforce Shield to monitor data access and usage, configure Data Classification for sensitive data, and use Event Monitoring to track user activity.
  C. Enable Field Audit Trail, implement encryption for sensitive data, and configure two- factor authentication for all users.
  D. Use the Salesforce Security Health Check to identify vulnerabilities, implement custom profiles and permission sets to control data access, and configure Data Loss Prevention policies to prevent data leakage.
  C. Enable Field Audit Trail, implement encryption for sensitive data, and configure two- factor authentication for all users.

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  Explanation/Reference:

  C is correct because enabling Field Audit Trail, implementing encryption for sensitive data, and configuring two-factor authentication for all users are some key considerations and recommended practices for supporting compliance in Salesforce. Field Audit Trail helps to track data changes and retain data history for up to 10 years. Encryption helps to protect data at rest from unauthorized access or theft. Two-factorauthentication helps to strengthen user login security and prevent account compromise. References: Field Audit Trail : Platform Encryption : Two-FactorAuthentication