Salesforce HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Online Practice Questions and Exam Preparation

Salesforce HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Online Questions & Answers

• Question 71:

  When bringing in the Business identifier for patient record from external system like EHRs, which entity is most suitable to hold that information in Health cloud?

  A. Sourcesytem identifier
  B. Contacts
  C. Account
  D. Identifier
  A. Sourcesytem identifier

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  Explanation/Reference:

  SourceSystemIdentifier is a custom object in Health Cloud that stores the business identifier for patient records from external systems like EHRs3. Option B is incorrect, because Contact is a standard object in Salesforce that stores the personal information of patients or members. Option C is incorrect, because Account is a standard object in Salesforce that stores the organizational information of providers or payers. Option D is incorrect, because Identifier is a field on the EhrPatient object in Health Cloud that stores the unique identifier for patient records within Health Cloud3.

• Question 72:

  Which format is acceptable for intelligent document automation upload?

  A. .PNG
  B. .CSV
  C. .DOC
  D. .MP4
  A. .PNG

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  Explanation/Reference:

  Intelligent document automation supports the following file formats for upload: .jpg, .jpeg, .png, .pdf, and .tif2. Therefore, .png is the only acceptable format among the options.

• Question 73:

  Bloomington Caregivers has replaced its legacy Contact Center application with Health Cloud. During user acceptance testing (UAT), the call center team is reporting differences between current Identity Verification business processes and what was built in Health Cloud.

  The call center manager has requested the following changes:

  Birth Date be available in results and as an optional verifier, but no longer required for verification purposes Add 'Bloomington ID', a custom field on Account, to search results and as a required verifier

  What should a consultant do to meet these requirements?

  A. Add two new Identity VerificationProcess Field records for 'Bloomington ID'; one with Field Type set to Result Field and one with Field Type set to Required Verifier Change the Birth Date record with Field Type value Required Verifier to Optional Verifier
  B. Add two new IdentityVerification Process Field records for 'Bloomington ID'. Set the Field Type to Result Field and set the Required field to true. Add the new record to the Lightning component parameters in the identity flow screen in Flow Builder.
  C. Add 'Bloomington ID' tothe picklist choices within the Identity Verification flow and mark it as required. Remove the Birth Date record from the required fields picklist and add Birth Date to the optional verifiers picklist.
  D. Add two new Identity Verification Process Field records for 'Bloomington ID'; one with the Field Type set to Result Field and one with Field Type set to Optional Verifier. Delete the Birth Date record which has the Field Type value Required Verifier.
  A. Add two new Identity VerificationProcess Field records for 'Bloomington ID'; one with Field Type set to Result Field and one with Field Type set to Required Verifier Change the Birth Date record with Field Type value Required Verifier to Optional Verifier

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  Explanation/Reference:

  To meet the requirements of the call center manager for identity verification, a consultant should do the following: Add two new Identity Verification Process Field records for `Bloomington ID'; one with Field Type set to Result Field and one with Field Type set to Required Verifier: This step allowsthe consultant to add `Bloomington ID' as a custom field on Account to the identity verification process. The Result Field record type makes the field appear in the search results, while the Required Verifier record type makes the field mandatory for verification purposes5. Change the Birth Date record with Field Type value Required Verifier to Optional Verifier: This step allows the consultant to change the status of Birth Date from a required field to an optional field for verification purposes. The Optional Verifier record type makes the field appear in the verification screen, but does not require a match for verification6. Adding `Bloomington ID' to the picklist choices within the Identity Verification flow, removing Birth Date from the required fields picklist, adding Birth Date to the optional verifiers picklist, deleting Birth Date record, or adding new record to Lightning component parameters are not valid steps for this task.

• Question 74:

  A developer needs to modifythe out-of-the-box Advanced Patient Card to display the Category, SubjectID, and Date for active Clinical Alerts.

  Which three steps should the developer take to accomplish this? (Choose Three)

  A. Create and activate a new child card.
  B. Clone the parent card.
  C. Definesession variables to control visibility of clinical data.
  D. Create a DataRaptor to extract necessary data.
  E. Change the child card state to show active.
  A. Create and activate a new child card.
  D. Create a DataRaptor to extract necessary data.
  E. Change the child card state to show active.

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  Explanation/Reference:

  To modify the out-of-the-box Advanced Patient Card to display the Category, SubjectID, and Date for active Clinical Alerts, a developer should take the following steps:

  Create and activate a new child card: Thisstep allows the developer to create a custom card that inherits the properties of the parent card and displays additional information from Clinical Alerts object4.

  Create a DataRaptor to extract necessary data: This step allows the developer to create a DataRaptor Extract that queries the Clinical Alerts object and returns the Category, SubjectID, and Date fields for active records5. Change the child

  card state to show active: This step allows the developer to change the state of the child card from inactiveto active, so that it is visible on the Advanced Patient Card component6. Cloning the parent card, defining session variables, or

  creating an Integration Procedure are not required steps for this task.

• Question 75:

  A payer needs to connect an electronic health record (EHR) to Health Cloud to display key clinical data to Health Cloud users. The data in the source system is aligned to FHIR R4 standards, but some transformation is anticipated. Which approach should a consultant use to set up this integration?

  A. A middleware integration solution that can handle data transformation if necessary
  B. A point-to-point API connection from the EHR to Health Cloud
  C. A "swivel-chair" standard operating procedure document that will be distributed to users
  D. A scheduled batch jobthat retrieves a file from an SFTP
  A. A middleware integration solution that can handle data transformation if necessary

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  Explanation/Reference:

  The approach that a consultant should use to set up this integration is a middleware integration solution that can handle data transformation if necessary. A middleware integration solution is a software layerthat connects different systems and applications and facilitates data exchange between them. A middleware integration solution can also perform data transformation, which is the process of converting data from one format or structure to another. This is useful when the source system and the target system have different data models or standards.

• Question 76:

  Bloomington Caregivers has created and tested its first care plan template in a sandbox, Which includes problems, goals, and tasks. The company has deployed this template to its final environment using Data Loader.

  Which two steps should a consultant recommend, following this deployment, to enable users to successfully leverage this new template? (Choose Two)

  A. Conduct end-user training O he use of the care plan template.
  B. Confirm User access to Care plan objects.
  C. Activatethe new care plan template.
  D. Activate the problems; goals, and tasks associated with the template.
  B. Confirm User access to Care plan objects.
  C. Activatethe new care plan template.

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  Explanation/Reference:

  After deploying a care plan template from a sandbox to a final environment using Data Loader, the consultant should recommend thefollowing two steps to enable users to successfully leverage the new template:

  Confirm User access to Care planobjects: The consultant should ensure that the users have the appropriate permissions and sharing settings to access the care plan objects, such as Care Plan Template, Care Plan Template Problem, Care

  Plan Template Goal, and Care Plan Template Task1. The users should also have access to the parent records of the care plan objects, such as Account or Contact2.

  Activate the new care plan template: The consultant should activate the new care plan template by changing its status from Draft to Active3. This will make the template available for users to apply to their patients. The consultant does not

  need to activate the problems, goals, and tasks associated with the template separately, as they are automatically activated when the template is activated3.

  References:

  1: Permissions Required for Care Plans - Salesforce 2: Give Caseworkers Access to Goal Assignments and Benefit Assignments Related to Care Plans - Salesforce 3: Create a Care Plan Template - Salesforce

• Question 77:

  Bloomington Caregivershas decided to enable Integrated Care Management so that its end users can leverage Health Cloud Assessments. Administrators must now configure their org to be able to use Assessments.

  Which three steps should the administrator take as part of the org setup to enable Assessments? (Choose Three)

  A. Enable Discovery Framework in Setup.
  B. Add the Assessment component to the Patient page.
  C. Download and Install OmniStudio.
  D. Update sharing settings in Setup.
  E. Enable users to view and complete Assessments.
  A. Enable Discovery Framework in Setup.
  B. Add the Assessment component to the Patient page.
  E. Enable users to view and complete Assessments.

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  Explanation/Reference:

  The three steps that the administrator should take as part of the org setup to enable Assessments are enabling Discovery Framework in Setup, adding the Assessment component to the Patient page, and enabling users to view and complete Assessments. Discovery Framework is a feature that allows the administrator to create and manage assessments in Health Cloud. The Assessment component is a Lightning component that displays the assessments assigned to a patient on their record page. Enabling users to view andcomplete Assessments requires assigning them the appropriate permission sets and page layouts.

• Question 78:

  While running user acceptance testing (UAT) for a customer, an end user is unable to view certain data on the Enhanced Timeline for Contact Center.

  What should be the first step in troubleshooting this issue?

  A. Ensure the user has the right object permissions.
  B. Ensure the component has been activated
  C. Check the HealthCloud Data permission set assignment
  D. Check the Enhanced Patient permission set assignment
  A. Ensure the user has the right object permissions.

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  Explanation/Reference:

  A is correct because ensuring the user has the right object permissions is the first step in troubleshooting this issue. The Enhanced Timeline for Contact Center displays records from various objects, such as Case, Engagement Interaction, Engagement Topic, and Task. The user needs to have at least read access to these objects and their fields to view them on the timeline. The administrator can check and modify the user's object permissions from their profile or permission set. References: Enhanced Timeline for the Contact Center : Object Permissions

• Question 79:

  A client wants to store data for patient's smartwatch to display within the Remote Monitoring charts. What object would you store this information in?

  A. DiagnosticSummary
  B. Care Observations
  C. Clinical Encounters
  D. Identifiers
  B. Care Observations

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  Explanation/Reference:

  According to the Salesforce documentation2, Care Observations is an object in Health Cloud that is used to store the data for patient's smartwatch to display within the Remote Monitoring charts. Care Observations include information such as the observation type, value, unit, date, and time. Care Observations can be created from various sources, such as connected devices, manual entry, or external systems2.

• Question 80:

  Which three options explain why the new clinical data model in Health Cloud is labeled as FHIR aligned and not FHIR compliant? (Choose Three)

  A. Some entitles have additional non-FHIR attributes to increase the usability of the data within Salesforce.
  B. The cardinality of a few attributes has been changed (e.g. in picklist scenarios)
  C. Not all attributes in a given FHIR resource may be supported.
  D. It does not utilize the latestFHIR R4 standards.
  E. It only aligns with FHIR 0STU2 specs.
  A. Some entitles have additional non-FHIR attributes to increase the usability of the data within Salesforce.
  B. The cardinality of a few attributes has been changed (e.g. in picklist scenarios)
  C. Not all attributes in a given FHIR resource may be supported.

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  Explanation/Reference:

  Some entities have additional non-FHIR attributes to increase the usability of the data within Salesforce (A), the cardinality of a few attributes has been changed (e.g. in picklist scenarios) (B), and not all attributes in a given FHIR resource may be supported ?are three options that explain why the new clinical data model in Health Cloud is labeled as FHIR aligned and not FHIR compliant. It does utilize the latest FHIR R4 standards (D), so this is not a reason for being FHIR aligned. It aligns with both FHIR DSTU2 and FHIR R4 specs (E), so this is not a reason for being FHIR aligned either.