Salesforce HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Online Practice Questions and Exam Preparation

Salesforce HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Online Questions & Answers

• Question 51:

  A bug is assigned to a developer stating that when an address contains data in the Address Line 2 field, the FlexCard display adds additionalline, causing formatting issues.

  How should the developer handle this in a DataRaptor without changing the underlying data structures?

  A. Modify the Extract DataRaptor to concatenate the address fields by using a formula.
  B. Replace the Extract DataRaptorwith a Transform DataRaptor to convert the data as needed.
  C. Create a new Turbo Extract DataRaptor to trim the Address data in both fields.
  D. Add a Load DataRaptor to write the data into one new custom field.
  A. Modify the Extract DataRaptor to concatenate the address fields by using a formula.

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  Explanation/Reference:

  The developer should modify the Extract DataRaptor to concatenate the address fields by using a formula to handle this bug. An Extract DataRaptor is a component in OmniStudio that allows the developer to query data from Salesforce objects and display it on a FlexCard. The developer can usea formula to concatenate the address fields into one field and avoid adding an extra line when Address Line 2 contains data.

• Question 52:

  Which Three items can be a Life Science company track about a Care Programs using Program Management? (Choose Three)

  A. The multiple marketing campaigns that enrollees are subjected to as part of the Care Program.
  B. The budget and Expenses of the company's associate Care Program
  C. The clinical indicatorsthat need to be monitored in the care programs
  D. The products that are associate with a given Care Program
  E. The plans that enrollees have been engaged in as part of the care program
  A. The multiple marketing campaigns that enrollees are subjected to as part of the Care Program.
  D. The products that are associate with a given Care Program
  E. The plans that enrollees have been engaged in as part of the care program

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  Explanation/Reference:

  According to the Health Cloud Data Model Developer Guide, Program Management is a feature in Health Cloud that allows life science companies to track and manage care programs that offer products andservices to patients and providers. With Program Management, life science companies can track the following three items about a care program: The multiple marketing campaigns that enrollees are subjected to as part of the care program. This item can be tracked by using the CareProgramEnrolleeCampaign object, which represents a marketing campaign that targets a specific care program enrollee. The products that are associated with a given care program. This item can be tracked by using the CareProgramEnrolleeProduct object, which represents a product or service that is offered to a care program enrollee. The plans that enrollees have been engaged in as part of the care program. This item can be tracked by using the CareProgramEnrolleePlan object, which represents a plan or package that contains one or more products or services for a care program enrollee. The budget and expenses of the company's associated care program is not an item that can be tracked by using Program Management. The clinical indicators thatneed to be monitored in the care programs is not an item that can be tracked by using Program Management.

• Question 53:

  Which steps should a salesforce administrator complete to set up a warehouse that serves as a product fulfillment location to salesforce representative in a specific region, irrespective of the account? (Choose Three)

  A. Create Inventory Location and add Visitor Address as Location Address.
  B. Create Record in Product Fulfillment Location.
  C. Set-up Product Transfer and product request.
  D. Select inventory location while creating visit
  E. Create a product item entry inventory, a single entry for each product that will be replenished from industry.
  A. Create Inventory Location and add Visitor Address as Location Address.
  B. Create Record in Product Fulfillment Location.
  E. Create a product item entry inventory, a single entry for each product that will be replenished from industry.

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  Explanation/Reference:

  According to the[Intelligent Sales for Medical Devices Implementation Guide], to set up a warehouse that serves as a product fulfillment location to salesforce representatives in a specific region, irrespective of the account, a

  salesforce administrator should complete the following steps:

  Create Inventory Location and add Visitor Address as Location Address. This step creates a record for the warehouse location and associates it with a visitor address.

  Create Record in Product Fulfillment Location. This step defines theproduct fulfillment location for the inventory location and assigns it to a specific region. Create a product item entry inventory, a single entry for each product that will be

  replenished from industry. This step adds the products that will be available in the warehouse location and specifies their quantity and expiration date. Setting up Product Transfer and Product Request are not required steps for setting up a

  warehouse location. Selecting inventory location while creating visit is not a step for setting up a warehouse location, but for creating a visit record.

• Question 54:

  Healthcare companies face challenges from a variety of sources. What are three common challenges they could encounter that HC solves for? (Choose Three)

  A. There are not enough Providers for the amount of the Care Requests.
  B. Insufficient funds allocated to Research and Development.
  C. The need to drive sales while reducing cost.
  D. Growing customer expectations for delivery of care everywherE.
  E. Growing demand for a morepersonalized care experience.
  C. The need to drive sales while reducing cost.
  D. Growing customer expectations for delivery of care everywherE.
  E. Growing demand for a morepersonalized care experience.

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  Explanation/Reference:

  According to the Salesforce website, Health Cloud solves for some of the common challenges that healthcare companies face from various sources. Some of these challenges are:

  The need to drive sales whilereducing cost: Health Cloud helps healthcare companies increase their revenue and efficiency by streamlining their processes, automating their workflows, and optimizing their resources. Growing customer

  expectations for delivery of care everywhere: HealthCloud helps healthcare companies deliver personalized and collaborative care across every touchpoint, whether it is in person, online, or on mobile devices. Growing demand for a more

  personalized care experience: Health Cloud helps healthcare companies provide tailored and holistic care for each customer by leveraging data insights, artificial intelligence, and digital engagement tools.

• Question 55:

  Which three business process are supported by Salesforce HC utilization Management? (Choose Three)

  A. Ticketing
  B. Physician Request
  C. Drug Request
  D. Admissions
  E. Appeals
  C. Drug Request
  D. Admissions
  E. Appeals

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  Explanation/Reference:

  Reference and detailsbelow.

  

• Question 56:

  A provider wants to get a comprehensive view of a patient's prescriptions, including history, to improve health outcomes. Which Health Cloud capability should a consultant leverage to assist the provider?

  A. Intelligent Appointment Management
  B. Medication Management
  C. Integrated Care Management
  D. Virtual Care
  B. Medication Management

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  Explanation/Reference:

  To get a comprehensive view of a patient's prescriptions, including history, to improve health outcomes, a consultant should leverage the Medication Management capability in Health Cloud.Medication Management is a feature that helps providers and care coordinators manage the medication regimen of their patients, helping to improve patient safety and reduce healthcare costs. Medication Management allows providers and care coordinators to develop a curated list of current medications, review medications with the patient, make clinical decisions and recommendations based on the review, and communicate the recommendations to the patient and the patient's prescriber6. Intelligent Appointment Management, Integrated Care Management, or Virtual Care are not capabilities that can fulfill this use case.

• Question 57:

  Which Visual representation in Health Cloud would enable a care coordination to see all the relationships between a patient and the people and organizations participating in the patient's, including those across multiple care plans?

  A. Timeline view
  B. Care Team
  C. Lightning Empower Components
  D. Householding Map
  E. Patient Card
  D. Householding Map

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  Explanation/Reference:

  According to the Health Cloud Implementation Guide, Householding Map is thevisual representation in Health Cloud that enables a care coordinator to see all the relationships between a patient and the people and organizations participating in the patient's care, including those across multiple care plans. Householding Map shows agraphical view of the patient's household members, care team members, providers, and other related entities. Timeline View, Care Team, Lightning Empower Components, and Patient Card are not visual representations that show all the relationships between a patient and their care participants.

• Question 58:

  The Salesforce administrator for Lake Tahoe Hospital would like to implement Utilization Management. What are the design consideration that administrator has to be aware of when creating the application? (Choose Two)

  A. Path can not be used to visually represent the status of a care request.
  B. Care request functionality is included in the Health Cloud managed package.
  C. Each Care request has to have an associated case.
  D. New Care requests can becreated using the `create care request' component.
  E. Care requests has empower components that can be exposed within Communities.
  C. Each Care request has to have an associated case.
  D. New Care requests can becreated using the `create care request' component.

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  Explanation/Reference:

  The design considerations that the administrator has to be aware of when creating the application forutilization management are:

  Each care request has to have an associated case. A case is the standard Salesforce object that represents a carerequest in Health Cloud4. New care requests can be created using the `Create Care Request' component. This component

  allows users to create a new care request from any page in the Health Cloud console5.

  Path can be used to visually represent the status of a care request. Path is a standard Salesforce feature that displays the stages of a process, such as a care request, and guides users along the steps in Salesforce Lightning Experience6.

  Care request functionality is not included in the Health Cloud managed package. It requires installing the Utilization Management unmanaged package for Health Cloud and assigning the Health Cloud Utilization Management permission set to

  users along with Health Cloud permission set licenses. Care requests do not have empower components that can be exposed within Communities. Empower components are custom Lightning components that allow patients or members to

  view and manage their health information in Communities. Care requests are not part of the empower components.

• Question 59:

  What is the difference betweenCare Program and Care Plans in Health Cloud?

  A. Care Programs track a patient's overall health journey, while Care Plans are more focused on specific care needs.
  B. Care Plans can be exposed in a community while Care Programs cannot.
  C. Care Plans are only used by Providers and Payers while Care Programs are only used by Life Sciences companies.
  D. Care Programs are just a different type of Care Plan which capture more details such as financial information.
  E. Care Programs are an extension on Care Plans.
  A. Care Programs track a patient's overall health journey, while Care Plans are more focused on specific care needs.

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  Explanation/Reference:

  According to the Salesforce documentation, care programs and care plans are different concepts in Health Cloud:

  Care programs track a patient's overall health journey from enrollment to completion. They provide guidance and support for patients to proactively manage their health by increasing their adherence to treatment plans. Care plans are

  practical, actionable steps to support the health of a patient. They break health problems down into doable, trackableactions. They serve as the source of truth for all the individuals involved in the care of a patient. Therefore, option A is

  correct. Option B is incorrect, because both care programs and care plans can be exposed in a community. Option C is incorrect, because both care programs and care plans can be used by providers, payers, and life sciences companies.

  Option D is incorrect, because care programs are not a different type of care plan, but a separate object in Health Cloud. Option E is incorrect, becausecare programs are not an extension of care plans, but a related object in Health Cloud.

• Question 60:

  Bloomington Caregivers has identified the need to encrypt data to comply with the Health Insurance Portability and Accountability Act (HIPAA).

  What are three key considerations when complying with HIPAA regulations using Salesforce Shield in conjunction with Bloomington Caregivers' data strategy? (Choose Three)

  A. Ensuring that sensitive data is encrypted both in transit and at rest
  B. Configuring data retention policies to ensure that records are retained for the appropriate length of time
  C. Using third-party data backup solutions to store backups of sensitive data off-site
  D. Implementing audit trails and regularly reviewing them to detect unauthorized access attempts
  E. Providing access to third-party auditors to regularly review Shield implementation settings
  A. Ensuring that sensitive data is encrypted both in transit and at rest
  B. Configuring data retention policies to ensure that records are retained for the appropriate length of time
  D. Implementing audit trails and regularly reviewing them to detect unauthorized access attempts

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  Explanation/Reference:

  The three key considerations when complying with HIPAA regulations using Salesforce Shield in conjunction with Bloomington Caregivers' data strategy are ensuring that sensitive data is encrypted both in transit and at rest, configuring data retention policies to ensure that records are retained for the appropriate length of time, and implementing audit trails and regularly reviewing them to detect unauthorized access attempts. Salesforce Shield provides these features as part of its platform encryption, event monitoring, and field audit trail capabilities.