Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Questions & Answers

• Question 81:

  Universal container want todispatch group of service appointment to there technician the number of service appointment dispatched at the time varies among different services territories.

  Which two settings should a consultant enable to ensure the service appointments?

  are dispatchedcorrectly?

  A. Set the number of services to drip feed on the service territories
  B. Set the service appointment to dispatch in the field service settings
  C. Enable sharing or dispatch service appointments D. Enable drip feed dispatching in field service settings
  A. Set the number of services to drip feed on the service territories

• Question 82:

  An employee at Universal Containers performs the role of a Dispatcher and a Technician. How should a Consultant configure Salesforce Field Service to support this behavior?

  A. Createone Service Resource and assign the relevant Permission Set Licenses.
  B. Create one Service Resource and assign the Technician and Dispatcher role.
  C. Create two Skills records and assign them to the Service Resource record.
  D. Create two Service Resourcesand assign them to the employee.
  A. Createone Service Resource and assign the relevant Permission Set Licenses.

• Question 83:

  technicians at Universal container use the field service lightning mobile app at a customer site. After completing th3 work technician updates the service appointment status to complete and save the records. Dispatcher see the appointment

  as dispatched on the console instead ofseeing the complete status update.

  Which two troubleshooting steps should a consultant take to resolve the issue? Choose 2 answers

  A. Conform the technician mobile device is online
  B. Investigate work order life cycle
  C. Verify the dispatcher ran the service appointment data job
  D. Review service appointment automation
  A. Conform the technician mobile device is online
  D. Review service appointment automation

• Question 84:

  Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record. Dispatchers see the

  appointment as Dispatched on the console instead of seeing the Complete status update.

  Which two troubleshooting steps should a Consultant take to resolve the issue?

  Choose 2 answers

  A. Confirm the Technician's mobile device is online.
  B. Review Service Appointment automation.
  C. Verify the Dispatcher ran the Service Appointment data Job.
  D. Investigate the Work Order lifecycle.
  A. Confirm the Technician's mobile device is online.
  B. Review Service Appointment automation.

• Question 85:

  Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?

  A. Work Types, Skill Routing, Skill Requirements, Operating Hours
  B. Case process, Work Types, Entitlements, andMilestones
  C. Skill Requirements, Work Types, Case Process, Milestones
  D. Work Types, Skill Requirements, Entitlements, and Milestones
  A. Work Types, Skill Routing, Skill Requirements, Operating Hours

• Question 86:

  Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing somedata into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?

  A. First time fix rate: The percentage of on-site service requests resolved on the first visit.
  B. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.
  C. Average time to repair: The average time required to repair or install as asset.
  D. Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.
  B. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.

• Question 87:

  Which two objects are required when configuring an optimization job? Choose 2 answers

  A. Service territory
  B. Polygons
  C. Work type
  D. Scheduling policy
  A. Service territory
  D. Scheduling policy

• Question 88:

  A Dispatcher is notified of a local power outage. All service appointments in the affected area must be rescheduled to a different day. How should the dispatcher update the service appointments?

  A. Create a map polygon of the affected area to select service appointments for rescheduling.
  B. Create a report to identify service appointmentsin the area and notify service resources.
  C. Push reschedule notifications to service resources using the field service lightning mobile app.
  D. Configure a new scheduling policy to change service appointments.
  A. Create a map polygon of the affected area to select service appointments for rescheduling.

• Question 89:

  Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working 100 hours per week. How should this be configured in the system?

  A. Create 5 Resources with 20 hours available a week.
  B. Createa Resource with 20 hours available a day.
  C. Create 100 Service Appointments with Contractors as Required Resources.
  D. Create a Capacity-based Resource with 100 hours capacity a week.
  D. Create a Capacity-based Resource with 100 hours capacity a week.

• Question 90:

  Universal containers want to schedule delivery using field service lightning. Each delivery requires that an installation and safety inspection be performed bydifferent technicians during the same visit. The safety inspection needs to be executed after the installation is completed

  How should the Consultant use complex work to meet this requirement?

  A. Define start after finish and same day dependencies
  B. Define a same start dependency
  C. Define same resource and start dependencies
  D. Define start after finish dependencies
  A. Define start after finish and same day dependencies