Salesforce Salesforce Consultant FIELD-SERVICE-LIGHTNING-CONSULTANT Questions & Answers

• Question 291:

  Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?

  A. Use Assets and define a hierarchy.

  B. Use a custom object to model the BoM.

  C. Use an ERP to manage the BoM.

  D. Use Products and add to an Order.

  Correct Answer: C

• Question 292:

  A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.

  Which setting should a consultant consider to improve travel time accuracy?

  A. Minimum grade, default operating hour

  B. Estimated travel time, minimize travel

  C. Travel speed unit, actual travel time

  D. Street level routing, Default travel speed

  Correct Answer: D

• Question 293:

  Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete. How can CSAT information be collected?

  A. Add the CSAT Visualforce page to the Work Order.

  B. Install the Survey Snap-in for CSAT capture.

  C. Install an AppExchange Package.

  D. Enable the CSAT Quick Action for Work Orders.

  Correct Answer: C

• Question 294:

  Universal containers want to implement service legal agreements (SLA) for work Order. Which three considerations should the consultanttake into account?

  A. A new entitlement process requires selecting entitlement process type.

  B. Milestones for the work orders can be set up from the metadata API

  C. A single milestone can be added to both case and work order entitlement processes.

  D. Anentitlement process must be applied to both cases and work order

  E. Milestone of the work orders can be configured in setup.

  Correct Answer: ACE

• Question 295:

  universal container (uc) is rolling out inventory management to better manage parts and inventory. UC wants to automatically associate certain parts and products to work orders on creations based on the work to be performed.

  How should the Consultant meet this requirement?

  A. Add product to the products required related list on the asset object

  B. Add product to the products required related list on the work type object

  C. Add product to the work order products related list on the work type object

  D. Add product to the work order products related list on the asset object

  Correct Answer: B

• Question 296:

  Over 70% of Universal Containers' sales are made by Field Technicians during on-site, customer visits, Many times, after selling a product, they will install the product as part of the current body of work. How should a Consultantrecommend accomplishing this in the Field Service mobile app?

  A. Create a New Task linked to the Contact and assign to a Sales Rep.

  B. Add a "Create Opportunity" Quick Action to the Work Order Line Item.

  C. Create a custom Visualforce page to create a newOpportunity.

  D. Add an "Upsell" Quick Action to the Account that creates a new Work Order

  Correct Answer: B

• Question 297:

  Universal Containers (UC) wants to customize Service Reports provided to customers at sign-off. Which three options are available through configuration in Field Service Lightning?

  A. Add additional page to End Section of report.

  B. Add additional field to Address Section of report.

  C. Add additional filed toGeneral Section of report.

  D. Add additional image to Detail Section of report.

  E. Add additional dates in Date Section of report.

  Correct Answer: ACE

• Question 298:

  universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks.

  How should a consultant configure field service lightning to support this service

  A. Use the work type to define the installation services for each product- use work order to track work for each customer - use service appointment to assign the work

  B. Use cases to define the installation services for each product - use service appointment to track the work for each customer- use work order to assign the work

  C. Use service appointment to define the installation services for each product - use work order to track order for each customer use task to assign the work

  D. Use work order to define the installation services for each product use work type to each work - use work type to track work for each customer - use service appointment to assign the work

  Correct Answer: A

• Question 299:

  Universal containers just started its field service implementation and is configuring service territories and

  locations. Need to be associated to territories.

  In which two ways should the consultant show this relationship?

  Choose 2 answers

  A. add the service territory location related list on the location page layout

  B. create the service territory location as a location lookup field.

  C. add the service territory location related list on the service territory page layout

  D. create the service territory location as a service territory lookup field.

  Correct Answer: AC

• Question 300:

  When the universal container UC technician installed a product at a customer site the technicianmust perform all future work for that customer.

  Which process should the consultant use to meet the requirements?

  A. Add the resources as a required resource on the contact

  B. Add the resources as a required resource on the work order

  C. Add the resourcesas a required resource on the asset

  D. Add the resources as a required resource on the account

  Correct Answer: D