Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a predefined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers
A. Add the Work Order Quick Action on the Case.
B. Use Work Types to achieve pre-defined templates.
C. Add the Work Order Quick Action on the Account.
D. Use Record Types to achieve pre-defined templates.
A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?
A. The Product Item Transactions Related List on the Product Item
B. The Work Order Line Item associated with the completed Work Order
C. The Products Consumed section on the Work Order
D. The Product Request Line Item associated with the Product
Universal containersproducts need to be traceable form the factory to customer sites. The products are installed using disposable kits.
How should the consultant configure this?
A. Create the products and the installation kits as unsterilized inventory.
B. Create the productsand the installation kits as serialized inventory.
C. Creak the products as serialized inventory and the installation kits as unsterilized inventory.
D. Create the products and the installation kits as a single serialized product.
What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?
A. Service Objectives and Work Types
B. Service Objectives and Work Rules
C. Service Levels and Work Rules
D. Service Contracts and Service Levels.
Which three objects are associated to the Work Type? Choose 3 answers
A. Service Appointments
B. Products Required
C. Resources
D. Skill Requirements
E. Articles
Universal Containers wants to identify which resources need more or fewer appointments.
Which Gantt chart filter option should a Consultant recommend to provide this information?
A. Select Sort by Average Utilization on theResources Tab.
B. Select Date Resolution on the Hours Tab.
C. Select Travel Time and Breaks as skills on the Skills Tab.
D. Select Hours, Absences and Overtime on the Utilization Tab.
Universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit
Which data model should the consultant recommend to the universal container?
A. Work order to represent the preventative maintenance on the asset - work order line item to represent the different operations - service appointment to represent the visit
B. Service appointment to represent ante the preservative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit
C. Work order to represent the preventative maintenance on the asset - service appointment to represent the different operations - work orderline item to represent the visit
D. Work order line item represent the preventative Maintenance on the asset - work order represent the
different operations- service appointment to represent visit
Universal container UC want to track the asset lifecycle when equipment has been snapped out. What should a consultant recommend to meet this requirement?
A. Add the field history tracking related list to the assets page and configure the asset relationships object
B. Add the related asset related list to the asset page and configure the product request object
C. Add the related asset related list to the asset page and configure the asset relationships object
D. Add the field history tracking related list to the asset page and configure the product request object
Universal containers are implemented field service lightning and wants to make sre the dispatch team receive work orders with appropriate resources and knowledge article requirement is defined/
What should a consultant recommend to achieve this requirement?
A. skill requirement work type and case process
B. work type skill routing skill requirements operating house anddata categories
C. case process work types and record types
D. work types and skill requirements
Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?
A. Proactively adjust Service Contracts.
B. More accurately assign Work Orders based on skills.
C. Proactively adjust to address demand fluctuations.
D. More consistently meet customer response times.
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