Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Questions & Answers

• Question 71:

  Universal Containers performs service whichmay require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s). What should be considered as part of this solution to ensure tasks are dispatched?

  A. Work Order Line Items require a Case for the field technician to perform the work.
  B. All Work Order Line items inherit the required Skills for the associated Asset.
  C. Work Order Line Items require a Service Appointment for a field technician to perform the work.
  D. Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.
  C. Work Order Line Items require a Service Appointment for a field technician to perform the work.

• Question 72:

  Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will thenbe addressed by the inside sales team. What Configuration will support this requirement?

  A. Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.
  B. Create a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.
  C. Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.
  D. Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.
  D. Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.

• Question 73:

  the org -wide default sharing for a service appointment Is set to private If the service appointment iscancelled, which users will have visibility to the record?

  A. assigned resources, owner of service appointment and members of service territory
  B. owner of service appointment and members of user territory
  C. assigned resources, owner of service appointment and members of user territory
  D. owner of service appointment and members of service territory
  B. owner of service appointment and members of user territory

• Question 74:

  Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced. What should a Consultant recommend to accurately record the required work?

  A. ServiceAppointments and Service Appointment Line Items
  B. Work Orders with Products Consumed
  C. Work Orders with Work Order Line Items
  D. Work Orders with Service Appointments
  C. Work Orders with Work Order Line Items

• Question 75:

  Which two features on the dispatcher console should the consultant use to visualize rules violating service appointments? Choose 2 answers

  A. Gantz
  B. Gantt Map
  C. Appointment List
  D. Color Palettes
  A. Gantz
  C. Appointment List

• Question 76:

  Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.

  A. Adjust Scheduling Policy
  B. Knowledge Base
  C. Customer Entitlements
  D. Dispatching
  E. Scheduling
  A. Adjust Scheduling Policy
  B. Knowledge Base
  D. Dispatching

• Question 77:

  Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer's account. What should a Consultant recommend to track these work requests?

  A. Cases Only
  B. Cases, Work Orders, and Tasks
  C. Work Orders and Cases
  D. Work Orders only
  C. Work Orders and Cases

• Question 78:

  Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?

  A. Create a Capacity-based Resource and delete that Resource after three weeks.
  B. Create a Resource and give them 24-hour availability for the next three weeks.
  C. Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.
  D. Create a Capacity-based Resource andgive them Capacity for the next three weeks.
  D. Create a Capacity-based Resource andgive them Capacity for the next three weeks.

• Question 79:

  When a Universal Containers (UC) Technician installs a product at a customer site, the Technician must perform all future work for that customer. Which process should the Consultantuse to meet this requirement?

  A. Add the Resource as a Required Resource on the Contact.
  B. Add the Resource as a Required Resource on the Account.
  C. Add the Resource as a Preferred Resource on the Work Order.
  D. Add the Resource as a Preferred Resource on the Asset.
  B. Add the Resource as a Required Resource on the Account.

• Question 80:

  A dispatcher of a local power outage. All appointments in the affected area must be rescheduled to a different day. How should the dispatcher update the service appointment?

  A. Create the report to identify the service appointment in the area of notified service resources.
  B. Configure a new scheduling policy to change service appointment
  C. Push reschedule notifications to service service resource using the field service lightning mobile app
  D. Create a map polygon of affected area to select service appointment for rescheduling
  D. Create a map polygon of affected area to select service appointment for rescheduling