Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Questions & Answers

• Question 101:

  Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?

  A. Give the Minimize Travel Service Objective the highest weight.
  B. Remove the ASAP Service Objective.
  C. Remove the Match Location Work Rule.
  D. Add the Maximum Travel From Home Work Rule.
  A. Give the Minimize Travel Service Objective the highest weight.

• Question 102:

  Universal Containers (UC) wants to deploy Knowledge to its field team.

  How should UC ensure its Technicians can access Knowledge Articles offline?

  A. Write a workflow that associates Articles to Work Orders based on a picklist on the Work Order.
  B. Use Work Types toassign associated Articles to Work Orders.
  C. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
  D. Create a custom mobile app that syncs articles based on Service Appointment assignments.
  B. Use Work Types toassign associated Articles to Work Orders.

• Question 103:

  Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue. How should a Consultant configure this using a single WorkOrder'

  A. Create a new Service Appointment for each site visit.
  B. Create a new Child Work Order for each site visit.
  C. Create a new Product Consumed for each site visit.
  D. Create a new Work Order Line Item for each site visit.
  A. Create a new Service Appointment for each site visit.

• Question 104:

  Universal Containers is looking to implement Entitlement Management to meet the following requirements:

  1) Any employee from the customer account is eligible for support.

  2)Specific purchased products are eligible for support.

  What Objects should be set up for Entitlement Management?

  A. Accounts and Assets
  B. Contacts and Service Contracts
  C. Accounts and Service Contracts
  D. Contracts and Assets
  C. Accounts and Service Contracts

• Question 105:

  Universal containers requires trained inspectors to make three site visits per year to inspect containers sites. These visits must be scheduled within 14 days of the inspection due date. What are two ways s consultant can configure maintenance plans to meet the requirement? Choose 2 answer

  A. Auto-generate work orders with a 14-day Generation timeframe.
  B. Associate a required skill called site visit to a maintenance plan.
  C. Auto-generate work orders with a 14-day Generation horizon.
  D. Associate a work type called site visit to a maintenance plan.
  C. Auto-generate work orders with a 14-day Generation horizon.
  D. Associate a work type called site visit to a maintenance plan.

• Question 106:

  A customer wants to return a defective product instead of scheduling a Service Appointment. How should this productbe tracked in Salesforce Field Service?

  A. Create a Product Request and Product Request Line Item.
  B. Create a Return Order and relate it to the Product.
  C. Create a Work Order and Work Order Line Item.
  D. Create a Return Order and Return Order Line Item.
  D. Create a Return Order and Return Order Line Item.

• Question 107:

  In which two scenariosshould a consultant recommend multi day service appointment? Choose 2 answers

  A. Jobs can take longer than the available resources hours in a day.
  B. jobs need to be performed at the same site on the same day of the week.
  C. jobs require multiple stages ofwork performed by different resources.
  D. jobs require consecutive days of work and can span over weekends.
  A. Jobs can take longer than the available resources hours in a day.
  D. jobs require consecutive days of work and can span over weekends.

• Question 108:

  Optimization for the Midwest is set to automatically run each night for the next three days. The dispatcher has noticed that the optimizer is leaving many service appointments unscheduled and has asked the consultant to troubleshoot the

  issue.

  The consultant noticed that the optimization service run time per service appointment is setto low in field service settings.

  Which two conditions should make the consultant consider setting the optimizer too high?

  Choose 2 answers

  A. The scheduling policy used field is blank
  B. The scheduling policy is producing too many candidates that qualify for each service appointment
  C. Most service appointment have the same priority
  D. The calculate travel and breaks field service setting is disabled for the service resource availability work rule.
  B. The scheduling policy is producing too many candidates that qualify for each service appointment
  C. Most service appointment have the same priority

• Question 109:

  Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order. Which three should a Consultant set up in order to achieve thisrequirement?

  A. Create Account-wide Discounts.
  B. Apply Promotion to the Work Order.
  C. Apply Price Book to the Work Order.
  D. AppCreate Products and Price Book Entries.
  E. Create Work Order Line Items with Products.
  C. Apply Price Book to the Work Order.
  D. AppCreate Products and Price Book Entries.
  E. Create Work Order Line Items with Products.

• Question 110:

  Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.

  In which two ways should the Consultant define Operating Hours to meet this requirement? Choose 2 answers

  A. The Maintenance Plan for the Account
  B. The Due Date of the Service Appointment
  C. The Time Slots for Appointment Booking
  D. When Service Resources are available for work
  B. The Due Date of the Service Appointment
  C. The Time Slots for Appointment Booking