Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Questions & Answers

• Question 91:

  universal containers want to standardize creation of work orders. Historically, work orders have been set up with the incorrect skills and estimated time to completion. What should a consultant utilize to meet thisrequirement?

  A. Work order record types
  B. Entitlements
  C. Work types
  D. Entitlement templates
  C. Work types

• Question 92:

  northern trail outfitters (NTO) wants to improve costume satisfaction by setting expectations around upcoming appointments.

  When designing the costume service representative's user interface, in most cases which tow fields should be shared with the costumer about an upcoming appointment?

  Choose 2 answers

  A. scheduled end
  B. arrival window starts
  C. arrival window end
  D. scheduled start
  B. arrival window starts
  D. scheduled start

• Question 93:

  Universal Containers wants to process mobile payments. How can this requirement be met?

  A. Attach a picture of the credit card
  B. Add a custom filed to store the credit cardnumber
  C. Create a custom payments object
  D. Install an AppExchange package.
  D. Install an AppExchange package.

• Question 94:

  UniversalContainers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

  A. Work Order Record Types for Break-fix, Install, and Inspection.
  B. Work Type Line Items for Install, Break-fix, and Inspections.
  C. Work Types and Skill Requirements for Install, Break-fix, and Inspections.
  D. Work Order custom fields to define Install, Break-fix, and Inspections.
  C. Work Types and Skill Requirements for Install, Break-fix, and Inspections.

• Question 95:

  Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service. How should a Consultant recommend UC handle unplanned service during times of severe weather?

  A. Configure a new Service Level for immediate assignment.
  B. Postpone all lower-priority jobs and extend Due Dates.
  C. Manually flag Service Appointments as "In Jeopardy" due to weather.
  D. Configure Emergency Policy and use the Emergency Wizard.
  D. Configure Emergency Policy and use the Emergency Wizard.

• Question 96:

  Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges. How should a Consultant configure Salesforce Field Service to track the work performed?

  A. Create a Work Order and Work Order Line Item for each Asset being serviced.
  B. Create a Work Type to automatically create relevant line items for each Asset.
  C. Create a Work Type and Work Order for each Asset being serviced.
  D. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
  A. Create a Work Order and Work Order Line Item for each Asset being serviced.

• Question 97:

  universal container UC uses two contractors 1 and contractor 2 to perform repair work contractor 1 has provided service for UC for longer period time and considered to have more repair work expertise then contractor 2

  How should a consultant configure the contractors experience?

  A. Assign contractors 1 and 2 different capacities of repair work
  B. Assign contractors 1 and 2 different skill levels for repair works
  C. Assign contractors 1 and 2 preferred source
  D. Assigncontractors 1 and 2 as excluded resources
  B. Assign contractors 1 and 2 different skill levels for repair works

• Question 98:

  Universal container has enabled field service lightning and want to enable milestones forwork order. What should a consultant take into consideration?

  A. Creating milestones for word orders requires an entitlement for case
  B. Creating milestones trackers requires a custom lightning component
  C. Creating entitlements for work orders requires acustom lightning component
  D. Creating entitlement for class and work order must be separated
  D. Creating entitlement for class and work order must be separated

• Question 99:

  Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?

  A. Utilize Standard Global Service Price Book Entries.
  B. Utilize multiple country-specific Price Books.
  C. Utilize country-specific Price Book Entries.
  D. Utilize the standard Salesforce Price Book.
  D. Utilize the standard Salesforce Price Book.

• Question 100:

  each container consists of multiple parts that are tracked by assets records.

  Universal container customers usually wait until several parts need service before requesting the technician come on a site to save money on the service charges.

  How should consultants configure the field service lightning to track the work performed?

  A. Create a work to type automatically create relevant line time for each asset
  B. Create a work order and work order line item for each asset being serviced
  C. Createa work order for all assets being serviced and work order line item for each product consumed
  D. Create a work order for each asset being serviced
  B. Create a work order and work order line item for each asset being serviced