Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Questions & Answers

• Question 1:

  Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies amongdifferent Service Territories.

  Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?

  Choose 2 answers

  A. Set the Service Appointment to Dispatch in Field Service Settings.
  B. Enable Drip Feed Dispatching inField Service Settings.
  C. Set the Number of Services to Drip Feed on the Service Territory.
  D. Enable Sharing of Dispatched Service Appointments.
  B. Enable Drip Feed Dispatching inField Service Settings.
  C. Set the Number of Services to Drip Feed on the Service Territory.

• Question 2:

  when completing a work order in the field, the technician needs to capture two signatures to ensure compliance. Which steps are needed to configure the signatures capture?

  A. create two service reports and add one signature block to each
  B. create relevant signature types and add signature blocks to the service report template.
  C. create a flow that adds tow signature blocks when theservice report is generated
  D. create two costume fields for the service appointment and use flows to capture each signature
  B. create relevant signature types and add signature blocks to the service report template.

• Question 3:

  Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each service requires a variety of skills and certification for a resource to excel.

  Which two configurations should a consultant implement to meet this requirement?

  Choose 2 answer

  A. Assign the appropriate skills to resources.
  B. Use work types with required skills.
  C. Select the relevant work types for each resource.
  D. Create multiple work order line items per service.
  A. Assign the appropriate skills to resources.
  B. Use work types with required skills.

• Question 4:

  A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.

  Where should the technician record this information?

  A. The Product Item Transactions Related List on the Product Item
  B. The Work Order Line Item associated with the completed Work Order
  C. The Products Consumed section on the Work Order
  D. The Product Request Line Item associated with the Product
  C. The Products Consumed section on the Work Order

• Question 5:

  Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?

  A. Proactively adjust Service Contracts.
  B. More accurately assign Work Orders based on skills.
  C. Proactively adjust to address demand fluctuations.
  D. More consistently meet customer response times.
  B. More accurately assign Work Orders based on skills.
  C. Proactively adjust to address demand fluctuations.

• Question 6:

  A technician needs to get replacement part for damaged inventory on them for an upcoming job. To which objectshould the technician add a product request record?

  A. work types
  B. work order
  C. service appointment
  D. service report
  B. work order

• Question 7:

  Org-Wide Default sharing is set to Private in a Salesforce org.

  If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?

  Choose3 answers

  A. Accounts
  B. Service Resources
  C. Work Orders
  D. Resource Absences
  E. Work Types
  A. Accounts
  D. Resource Absences
  E. Work Types

• Question 8:

  Universal Containers has external resources who only report back once a Service Appointment has been completed. All Internal resources need to report incremental progress on Service Appointments. How should a Consultant recommend implementing statuses to support these different user groups?

  A. Configure Status Transitions based on Resource Type.
  B. Limit Status Transition based on Profile.
  C. Allow Status Transitions based on Role.
  D. Block Status Transitions using a Validation Rule.
  B. Limit Status Transition based on Profile.

• Question 9:

  Universal Containers' (UC) customers have asset scheduled to be moved between locations by field personnel. UC wants to implement a standard process focused on asset traceability. Which two object should a Consultant recommend to meet this requirement? Choose 2 answers

  A. Work Orders
  B. Assets
  C. Cases
  D. Service Appointments
  A. Work Orders
  B. Assets

• Question 10:

  Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate ServiceAppointments. Which two sharing options are available for these Service Appointments?

  Choose 2 answers

  A. A Service Appointment can be shared by clicking Sharing on the record.
  B. The Service Appointment's parent record can be shared with the assigned resource.
  C. Auto-generated scheduled Service Appointments will be shared with resources.
  D. Make the dispatcher the assigned resource on the Service Appointments.
  A. A Service Appointment can be shared by clicking Sharing on the record.
  D. Make the dispatcher the assigned resource on the Service Appointments.