Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Questions & Answers

• Question 1:

  Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?

  A. Quick Action on Opportunity to Create Work Order
  B. Quick Action on Work Order Line Items to Create Opportunity
  C. Quick Action on Work Order to Create Opportunity
  D. Quick Action on Opportunity to Create Work Order Line Item
  C. Quick Action on Work Order to Create Opportunity

• Question 2:

  Which object can be used to share service appointments with service resource s in field service lightning?

  A. Service territory member
  B. Service territory
  C. Work order
  D. User territory
  A. Service territory member

• Question 3:

  Universal Containers wants to track how much timeeach Technician is actively working each day. Which two data elements should be captured in order to calculate percentage of time spend actively working.

  A. Technician hours at client location.
  B. Technician work orders completed
  C. Technician hours traveling
  D. Technician hours per day.
  A. Technician hours at client location.
  D. Technician hours per day.

• Question 4:

  A Field Service Technician wants the ability to view a list of currently available parts on another Technician's truck. TheTechnician will then have ability to request the part(s) from the other Technician. What should a Consultant recommend to view and transfer parts between Technicians?

  A. Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock.
  B. Build a solution to view the Technician's truck stock and create a custom process to request transfer to stock.
  C. Build a solution to utilize the Parts transfer functionality to view the truck stock and request transfer ofstock.
  D. Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock.
  A. Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock.

• Question 5:

  Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date. What are two ways a Consultant can configure Maintenance Plans to meet the requirement?

  Choose 2 answers

  A. Auto-generate Work Orders with a 14 day Generation Timeframe.
  B. Auto-generate Work Orders with a 14 day Generation Horizon.
  C. Associate a Work Type called Site Visit to a Maintenance Plan.
  D. Associate a Required Skill called Site Visit to a Maintenance Plan.
  B. Auto-generate Work Orders with a 14 day Generation Horizon.
  C. Associate a Work Type called Site Visit to a Maintenance Plan.

• Question 6:

  Universal Containers' Customers typically like to be served by the same Technician that completed the initial installation. How should a Consultant implement this rule?

  A. Add all other Resources as Excluded Resources.
  B. Add the Resource as a Required Resource.
  C. Add the Resource as a Preferred Resource.
  D. Add the Account as one of the Resource Skills.
  C. Add the Resource as a Preferred Resource.

• Question 7:

  Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue. What is preventing the drip feed from triggering?

  A. The appointment status is going from Scheduled to Completed.
  B. The status on completedappointments can only be Canceled, Completed, or Cannot Complete.
  C. The default drip feed setting is overriding the drip feed rate on a service territory.
  D. Other scheduled jobs are dispatching appointments and exceeding the drip feed value.
  B. The status on completedappointments can only be Canceled, Completed, or Cannot Complete.

• Question 8:

  Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?

  A. Proactively adjust Service Contracts.
  B. More accurately assign Work Orders based on skills.
  C. Proactively adjust to address demand fluctuations.
  D. More consistently meet customer response times.
  B. More accurately assign Work Orders based on skills.
  C. Proactively adjust to address demand fluctuations.

• Question 9:

  Universal containers are implemented field service lightning and wants to make sre the dispatch team receive work orders with appropriate resources and knowledge article requirement is defined/ What should a consultant recommend to achieve this requirement?

  A. skill requirement work type and case process
  B. work type skill routing skill requirements operating house anddata categories
  C. case process work types and record types
  D. work types and skill requirements
  D. work types and skill requirements

• Question 10:

  Universal container UC want to track the asset lifecycle when equipment has been snapped out. What should a consultant recommend to meet this requirement?

  A. Add the field history tracking related list to the assets page and configure the asset relationships object
  B. Add the related asset related list to the asset page and configure the product request object
  C. Add the related asset related list to the asset page and configure the asset relationships object
  D. Add the field history tracking related list to the asset page and configure the product request object
  C. Add the related asset related list to the asset page and configure the asset relationships object