Salesforce Salesforce Consultant FIELD-SERVICE-LIGHTNING-CONSULTANT Questions & Answers

• Question 1:

  Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?

  A. Quick Action on Opportunity to Create Work Order

  B. Quick Action on Work Order Line Items to Create Opportunity

  C. Quick Action on Work Order to Create Opportunity

  D. Quick Action on Opportunity to Create Work Order Line Item

  Correct Answer: C

• Question 2:

  Universal Containers wants to track how much timeeach Technician is actively working each day. Which two data elements should be captured in order to calculate percentage of time spend actively working.

  A. Technician hours at client location.

  B. Technician work orders completed

  C. Technician hours traveling

  D. Technician hours per day.

  Correct Answer: AD

• Question 3:

  Which object can be used to share service appointments with service resource s in field service lightning?

  A. Service territory member

  B. Service territory

  C. Work order

  D. User territory

  Correct Answer: A

• Question 4:

  Universal Container's Dispatchers want to visualize the planned travel route for a Technician during their shift.

  Which feature should the Consultant recommend to meet the requirement?

  A. Service Resource Dashboard

  B. Service Appointment Reports

  C. Street-level Routing

  D. Aerial Routing

  Correct Answer: B

• Question 5:

  Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?

  A. Give the Minimize Travel Service Objective the highest weight.

  B. Remove the ASAP Service Objective.

  C. Remove the Match Location Work Rule.

  D. Add the Maximum Travel From Home Work Rule.

  Correct Answer: A

• Question 6:

  Universal Containers' (UC) customers have asset scheduled to be moved between locations by field personnel. UC wants to implement a standard process focused on asset traceability. Which two object should a Consultant recommend to meet this requirement? Choose 2 answers

  A. Work Orders

  B. Assets

  C. Cases

  D. Service Appointments

  Correct Answer: AB

• Question 7:

  Universal container wants to ensure the technician has the correct equipment before arriving at a job site.

  Which two considerations should the consultant take into account when configuring field service lightning?

  Choose 2 answers

  A. Quantity and unit of measure are required when adding a required product

  B. Validation rule and triggers created on work order and work order line-item objects are automatically recreated for work

  C. Required product must beadded to both work order and all work order line items

  D. Work type can be configured to include required products on the work order and work order line item

  Correct Answer: BD

• Question 8:

  Universal Containers' (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported usingstandard fields and features?

  A. Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.

  B. Train Dispatchers to update the "Duration" field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.

  C. Create Knowledge Articles with the baseline durations foreach Product. Train Service Technicians to associate the appropriate Knowledge Article, and then update the "Duration" field on the Work Order Line Item.

  D. Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order.

  Correct Answer: D

• Question 9:

  Universal container isimplementing work order management to better the support its clients? Choose 2 answers

  A. Create work skills using the fsl lightning Managed package wizard. Assign the skills to service resources. And the skill to work type and work order

  B. Create the workskill using setup. Manually assign the skills to service resources

  C. Create the work skills using the FSL lightning web component. Assign the skill to service resources add the skill to work type

  D. Create the work skills using the guided setup wizard. Assign the skill to service to service resources using guided setup

  Correct Answer: BD

• Question 10:

  Northern Trail Outfitters wants to improve overall responsiveness to customers.

  Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

  A. Enable Drip-feed to dispatch the next appointments.

  B. Shuffle daily work manually via the Gantt.

  C. Leverage Resource Schedule Optimization.

  D. Configure the Auto Dispatch scheduledjob.

  Correct Answer: B