Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Questions & Answers

• Question 221:

  Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments' status using the Dispatcher console Gantt chart. Which steps should the Consultant take to meet these requirements?

  A. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.
  B. Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.
  C. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.
  D. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.
  C. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.

• Question 222:

  Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.

  When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?

  Choose 2 answers

  A. Scheduled End
  B. Arrival Window Start
  C. Scheduled Start
  D. Arrival Window End
  B. Arrival Window Start
  D. Arrival Window End

• Question 223:

  Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

  A. Change the Work Order with a closed status of "Cancelled."
  B. Change the Work Order with a status of "New."
  C. Re-use the existing Work Order for the follow-up.
  D. Create a child Work Order for the follow-up Work Order.
  A. Change the Work Order with a closed status of "Cancelled."
  D. Create a child Work Order for the follow-up Work Order.

• Question 224:

  Northern trail outfitters (NTO) asks its clients for feedback on every service visit.

  NTO wants to dispatch the appropriatetechnicians based on customer feedback.

  What are two ways the consultant can meet this requirement?

  Choose 2 answers

  A. Configure and add excluded and required required resource business objectives to scheduling policies.
  B. Configure customer preferenceson the service resource record.
  C. Configure resource preferences on the account or work order.
  D. Configure and add excluded and required resource work rules to scheduling policies.
  C. Configure resource preferences on the account or work order.
  D. Configure and add excluded and required resource work rules to scheduling policies.

• Question 225:

  universal containers outsources 100 hours of weekly maintenance to an external contractor. Jobs are assigned to a contractor manager instead of individual external technicians. The contractor manager is in charge of updatingservice appointments and work orders upon completion.

  How should a consultant implement the requirement?

  A. Set the individual technicians as capacity-based service resources.
  B. Create the individual technicians as service crew members.
  C. Create the contractor manager as a crew service resource.
  D. Set the contractor manager as a capacity-based service resource.
  D. Set the contractor manager as a capacity-based service resource.

• Question 226:

  Universal Containers' (UC) Technicians identify and complete additional work when they are at a customer site. UC wants to track the additionalwork using the Salesforce Field Service mobile app. How should the Consultant meet this requirement?

  A. Add the Work Order Line Item related list to the Work Order page to allow creation of additional line items.
  B. Create a Quick Action to create a WorkOrder Line Item. Add a Quick Action to the Work Order Layout.
  C. Create a Visualforce page to create Work Order Line items. Add a Visualforce page to the Work Order Layout.
  D. Add the Work Order related list to the account to allow creation of additional line items.
  A. Add the Work Order Line Item related list to the Work Order page to allow creation of additional line items.

• Question 227:

  A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?

  A. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Cannot Complete".
  B. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line Item; mark the parent Work Order as "In Progress."
  C. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Closed"
  D. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Itemas "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as "Cancelled."
  A. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Cannot Complete".

• Question 228:

  Which two considerations impact the scheduled time frame of multi-day work? Choose 2 answers

  A. Assigned resource
  B. Homebase travel
  C. Resource skill level
  D. Break duration
  A. Assigned resource
  D. Break duration

• Question 229:

  Universal Containers (UC) wants to track the full lifecycle of their Cases. UCdefines a Case as resolved when all interactions with the customer are complete. How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?

  A. Use Workflow to close the Case when all Work Orders are closed.
  B. Use Process Builder to close the Case when all Work Orders are closed.
  C. Use Workflow to close the Case when the Work Order is dispatched.
  D. Use Process Builder to close the Case when the Work Order is created.
  B. Use Process Builder to close the Case when all Work Orders are closed.

• Question 230:

  Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose 3 answers

  A. Create an Entitlement Process which has entry criteria for Status= Technician Wrap Up.
  B. Create a Milestone which has entry criteria for Status = Technician Wrap Up.
  C. Create custom fields to capture that the Wrap UP Activities have been completed.
  D. Create a Workflow to close the Milestone when the Wrap Up is complete.
  E. Create a Process Builder to close the Milestone when the Wrap Up is complete.
  B. Create a Milestone which has entry criteria for Status = Technician Wrap Up.
  C. Create custom fields to capture that the Wrap UP Activities have been completed.
  D. Create a Workflow to close the Milestone when the Wrap Up is complete.