Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Questions & Answers

• Question 241:

  Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue. What is preventing the drip feed from triggering?

  A. The appointment status is going from Scheduled to Completed.
  B. The status on completedappointments can only be Canceled, Completed, or Cannot Complete.
  C. The default drip feed setting is overriding the drip feed rate on a service territory.
  D. Other scheduled jobs are dispatching appointments and exceeding the drip feed value.
  B. The status on completedappointments can only be Canceled, Completed, or Cannot Complete.

• Question 242:

  Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm. How can this be achieved?

  A. Use Territory-specific Operating Hours.
  B. Use Customer Operating Hours.
  C. Use Multiple Operating Hours with Slots for each hour.
  D. Use Exact Appointments on the Work Types.
  A. Use Territory-specific Operating Hours.

• Question 243:

  The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers

  A. Select a Service Appointment from the list, press the "Edit" action and allocate the Resource.
  B. Select a Service Appointment from the list and press the "Schedule" action.
  C. Select multiple Service Appointments from the list and bulk schedule them.
  D. Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot.
  E. Select a Service Appointment from the list, press the "Change Status" action and "Dispatch."
  B. Select a Service Appointment from the list and press the "Schedule" action.
  C. Select multiple Service Appointments from the list and bulk schedule them.
  E. Select a Service Appointment from the list, press the "Change Status" action and "Dispatch."

• Question 244:

  Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?

  A. Assign Contractor 2 as an excluded Resource.
  B. Assign Contractor 1 and 2 different capacities for repair work.
  C. Assign Contractor 1 as a Preferred Resource.
  D. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
  D. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

• Question 245:

  Universal Containers has dispatchers who can set up new territories, define new schedule policies, and controlsettings on the Gantt chart.

  In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers'7

  A. Field Service Lightning Admin Permissions
  B. Field Service Lightning Mobile License
  C. Field Service Lightning Standard Permissions
  D. Field Service Lightning Scheduling License
  C. Field Service Lightning Standard Permissions

• Question 246:

  universal containers needs a team to perform periodic maintenance on the most complex products.

  Which feature should the consultant configure to meet this requirement?

  A. Preferred resource
  B. Required resource
  C. Technicians with required skill
  D. Service crew
  D. Service crew

• Question 247:

  Northern Trail Outfitters has hired a contractor to help with service calls onan as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home. Which action should a consultant recommend?

  A. Link rules to Relevance Groups.
  B. Assign a high efficiency score.
  C. Check 'Keep These AppointmentsScheduled'.
  D. Include a Match Fields work rule.
  B. Assign a high efficiency score.

• Question 248:

  Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.

  A. Create operating hours for the Service Appointment.
  B. Create operating hours for the Service Resource.
  C. Create operating hours forthe Optimization Engine.
  D. Create operating hours for the Service Territory.
  B. Create operating hours for the Service Resource.
  D. Create operating hours for the Service Territory.

• Question 249:

  Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products. What combination of Salesforce features should a Consultant recommend to support this use case?

  A. Assets and Entitlements.
  B. Assets and Service Contracts.
  C. Accounts and Service Contracts.
  D. Accounts and Assets
  A. Assets and Entitlements.

• Question 250:

  Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated.

  Which two items should the consultant consider?

  Choose 2 answers

  A. Generate service in the organization's default language
  B. Send a feedback survey to the customer when a service appointment is completed
  C. Configure signature blocks for service report templates
  D. Add service reports templates to the appropriate repair work type
  B. Send a feedback survey to the customer when a service appointment is completed
  C. Configure signature blocks for service report templates