Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Questions & Answers

• Question 211:

  Which three objects are associated to the Work Type? Choose 3 answers

  A. Service Appointments
  B. Products Required
  C. Resources
  D. Skill Requirements
  E. Articles
  B. Products Required
  D. Skill Requirements
  E. Articles

• Question 212:

  one of the universal container customers allow maintenance only between 12:00 noon to 1:00 pm On which object should a consultant set operating Hours to meet this requirement?

  A. Service territory number
  B. Service territories
  C. Service appointment
  D. Account
  D. Account

• Question 213:

  Service appointments in a "cannot complete" status may indicate that an additional part or expert assistance is needed to completethe work. Universal containers defined that service appointments in a "cannot complete" status are unable to

  be rescheduled or unscheduled for history tracking purposes.

  Which two items should the consultant recommend to meet the requirement?

  Choose 2 answers

  A. Define "cannot complete" as a pinned status for auto-dispatch services.
  B. Define "cannot complete" as a pinned status for scheduling and optimization services.
  C. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.
  D. Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".
  B. Define "cannot complete" as a pinned status for scheduling and optimization services.
  C. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.

• Question 214:

  Universal Containers plans to implement Crew Management to better support its clients. Whicharea does the Consultant need to consider as part of the recommendation'

  A. The Preferred Resource service objective is ignored for active Crew Members.
  B. Capacity-based scheduling is supported for Service Crews.
  C. A service resource can only be a memberof a single Crew.
  D. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
  C. A service resource can only be a memberof a single Crew.

• Question 215:

  Universal Containers' DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time. What will help reduce DSO?

  A. Require Technicians log all non-billable hours.
  B. Require customer signature on billable Work Orders
  C. Require approval on all Installations.
  D. Require Technicians sign-off on Work Orders.
  D. Require Technicians sign-off on Work Orders.

• Question 216:

  Which fields on service appointments help ensurethat they are completed within the agreed upon service level agreement (SLA) with universal containers customers?

  A. Scheduled start, scheduled end
  B. Actual start, actual end
  C. Earliest start permitted, due date
  D. Arrival window start, arrival windowend
  C. Earliest start permitted, due date

• Question 217:

  Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources. Which configuration should a Consultant recommend for the Scheduling Policy?

  A. Match Fields
  B. Preferred Resources
  C. Match Boolean
  D. Required Resources.
  C. Match Boolean

• Question 218:

  Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?

  A. Create a recurring Service Appointment
  B. Create Resource Absences every day.
  C. Use appropriate Resource Operating Hours.
  D. Use the Resource Availability Rule.
  A. Create a recurring Service Appointment

• Question 219:

  Which three objects are associated with the work type? Choose 3 answers

  A. Skills
  B. Products
  C. Article
  D. Service appointment
  E. Resource
  A. Skills
  B. Products
  C. Article

• Question 220:

  A Technician at UniversalContainers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician. What should the Consultant recommend to meet this requirement?

  A. Create and schedule independent Work Orders for each Asset, each with a Service Appointment.
  B. Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.
  C. Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.
  D. Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.
  B. Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.