Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Questions & Answers

• Question 231:

  A dispatcher needs to reduce the backlog of service appointments in differentterritories and focus on Individual customer service. Which scheduling policy should the dispatcher use

  A. Customer first
  B. Emergency
  C. High intensity
  D. Soft boundaries
  D. Soft boundaries

• Question 232:

  When the universal container UC technician installed a product at a customer site the technicianmust perform all future work for that customer. Which process should the consultant use to meet the requirements?

  A. Add the resources as a required resource on the contact
  B. Add the resources as a required resource on the work order
  C. Add the resourcesas a required resource on the asset
  D. Add the resources as a required resource on the account
  D. Add the resources as a required resource on the account

• Question 233:

  Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?

  A. Create a Report Chart thatsummarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.
  B. Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.
  C. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.
  D. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.
  C. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.

• Question 234:

  Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion. What should a Consultant recommend to meet this requirement?

  A. Post to the Service Appointment Chatter feed.
  B. Change the Status field on the ServiceAppointment.
  C. Adjust the Scheduled End field on the Service Appointment.
  D. Update the In Jeopardy field on the Service Appointment.
  A. Post to the Service Appointment Chatter feed.

• Question 235:

  Universal Containers would like to engage Contractors and Customers directly in their Field ServiceSolution. Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers

  A. Customer Communities Plus
  B. Chatter Files Connect
  C. Chatter Customer Groups
  D. Partner Communities
  E. Customer Communities
  A. Customer Communities Plus
  D. Partner Communities
  E. Customer Communities

• Question 236:

  Universal Containers has Resources working in multiple countries and time zones. Each country has different holidaysand working hours as allowed by law. What should a Consultant recommend to implement these parameters with the most flexibility possible?

  A. Work Types, Resource Availabilities, and Operating Hours
  B. Service Territories, Resource Capacity, and Business Hours
  C. Service Territories, Operating Hours, and Resource Absences
  D. Skills, Operating Hours, Time Slots, and Holidays.
  C. Service Territories, Operating Hours, and Resource Absences

• Question 237:

  time sheet entries can be associated to which two objects? Choose 2 answer

  A. Work order line item
  B. assigned resources
  C. Service resource
  D. Work order
  A. Work order line item
  D. Work order

• Question 238:

  Universal containers wants to track when technicians need to visit a customer site multiple times to resolve an issue. How should a consultant configure this using a single work order?

  A. Create a new work order line item for each site visit.
  B. Create a new product consumed for each site visit.
  C. Create a new child work order for each site visit.
  D. Create a new service appointment for each site visit.
  D. Create a new service appointment for each site visit.

• Question 239:

  Upon arrival for the service appointment, technician report a team of people is required to resolve the issue. How can the dispatcher ensure the required resources are assign to the issue?

  A. Create a new work order and assign acrew
  B. Create a new service appointment and assign to crew
  C. Assign the existing service appointment to the crew
  D. Assign the existing work order to crew
  C. Assign the existing service appointment to the crew

• Question 240:

  Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a QuickAction. What should a Consultant recommend to achieve this requirement?

  A. Update the Service Appointment Status field.
  B. Update the Service Appointment field "In Jeopardy."
  C. Update the Service Appointment Chatter feed.
  D. Reschedule the ServiceAppointment for later.
  C. Update the Service Appointment Chatter feed.