Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Questions & Answers

• Question 201:

  Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?

  A. Create Milestones, set upEntitlement Process, display the related List on the Work Order Page Layout.
  B. Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page Layout.
  C. Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page Layout.
  D. Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout.
  D. Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout.

• Question 202:

  Universal Containers wants to track how much timeeach Technician is actively working each day. Which two data elements should be captured in order to calculate percentage of time spend actively working.

  A. Technician hours at client location.
  B. Technician work orders completed
  C. Technician hours traveling
  D. Technician hours per day.
  A. Technician hours at client location.
  D. Technician hours per day.

• Question 203:

  A servicetechnician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.

  Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians?

  Choose 2 answers

  A. Reshuffle
  B. Group Nearby
  C. Resource Schedule Optimization
  D. In-day Optimization
  A. Reshuffle
  B. Group Nearby

• Question 204:

  Universal Containers provides installation, repair, and consulting services. When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services. Which two configurations should a Consultant recommend to meet this requirement? Choose 2 answers

  A. Assets
  B. ProductTemplates
  C. Work Types
  D. Service Report Templates
  C. Work Types
  D. Service Report Templates

• Question 205:

  Universal Containers wants toencourage their Technicians to identify sales opportunities in the field. Which option should a Consultant recommend?

  A. Log a follow-up task on the Work Order.
  B. Call the Sales Team with the Opportunity.
  C. Create a custom filed on the Work Order.
  D. Create a Quick Action to create the Opportunity.
  D. Create a Quick Action to create the Opportunity.

• Question 206:

  Universal Containers has implemented a flow that allows technicians to replace faulty or damaged assets directly from within the field service lightning mobile app. Once a replacement has been made, where can the asset relationship s be viewed?

  A. Both the primary assets and related assets related lists on the assets object
  B. Only the primary assets related list on the assets object
  C. Both the primary assets andrelated assets related lists on the work order object
  D. Only the primary assets related list on the work order object
  B. Only the primary assets related list on the assets object

• Question 207:

  The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be inviolation. There is a

  global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.

  What are tworeasons appointments remain in violation and are not reassigned?

  Choose 2 answers

  A. Global optimization doesn't reschedule appointments that have rule violations.
  B. The optimizer uses a scheduling policy different from what is used on the dispatch console.
  C. The territory of the resources was not included in the global optimization request.
  D. There are no service resources available with the required skill levels.
  B. The optimizer uses a scheduling policy different from what is used on the dispatch console.
  C. The territory of the resources was not included in the global optimization request.

• Question 208:

  Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

  A. User Territory
  B. Service Territory Member
  C. Service Territory
  D. Work Order
  A. User Territory

• Question 209:

  Technician often need to generate reports in customer language.

  Which configuration should the consultant recommend to meet the requirements?

  A. Update thelanguage of the current user
  B. Update the default language of the organization
  C. Add the language field to the contact page layouts
  D. Add the service report language field to the work order page layout
  D. Add the service report language field to the work order page layout

• Question 210:

  An extreme whether situation impacts both the volume of work and number of available resources at universal container Which approachshould a consultant recommend to realign available resources with?

  A. Resource Schedule optimization
  B. Global optimization
  C. Emergency scheduling
  D. Customer first scheduling
  C. Emergency scheduling