Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Questions & Answers

• Question 191:

  Universal container want technician using the field service lightningmobile app to indicate when service appointment is at risk. What should be a consultant recommended to meet the requirements?

  A. Adjust the scheduled end field on the service appointment
  B. Change the status field on the service appointment
  C. Update the in-jeopardy field on the service appointment
  D. Post the service appointment chatter feed
  D. Post the service appointment chatter feed

• Question 192:

  Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships. How should the Consultant meet this requirement?

  A. Use the Assets without Products report.
  B. Enable andcustomize the View Asset Hierarchy action.
  C. Create custom reports and reference the Parent Asset and Root Asset fields.
  D. Use standard reports and reference the Parent Asset and Root Asset fields.
  C. Create custom reports and reference the Parent Asset and Root Asset fields.

• Question 193:

  What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?

  A. Service Objectives and Work Types
  B. Service Objectives and Work Rules
  C. Service Levels and Work Rules
  D. Service Contracts and Service Levels.
  B. Service Objectives and Work Rules

• Question 194:

  Universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit

  Which data model should the consultant recommend to the universal container?

  A. Work order to represent the preventative maintenance on the asset - work order line item to represent the different operations - service appointment to represent the visit
  B. Service appointment to represent ante the preservative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit
  C. Work order to represent the preventative maintenance on the asset - service appointment to represent the different operations - work orderline item to represent the visit
  D. Work order line item represent the preventative Maintenance on the asset - work order represent the different operations- service appointment to represent visit
  A. Work order to represent the preventative maintenance on the asset - work order line item to represent the different operations - service appointment to represent the visit

• Question 195:

  Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

  A. Create a Process Builder to generate a report.
  B. Create a custom report.
  C. Use the standard Service Report
  D. Use the standard Work Order email template.
  C. Use the standard Service Report

• Question 196:

  Which configuration can Universal Containers use to brand the SalesforceField Service mobile app?

  A. Company style sheets
  B. Company colors
  C. Company logo
  D. Company address
  B. Company colors

• Question 197:

  Universal Containers' (UC) Technicians often report seeing competitor's assets when on- site. UC would liketo run a report on which of their customers have competitive assets. How should a Consultant recommend meeting this requirement using the Field Service mobile app?

  A. Manually create a competitor's Asset Record on the Field Service mobile app.
  B. Use a Quick Action to create a competitor Asset Record on the Field Service mobile app.
  C. Use a Quick Action to create a Note to explain the competitor's Asset and attach it to the Work Order.
  D. Use a Macro to create a competitor Asset Record on the Field Servicemobile app.
  B. Use a Quick Action to create a competitor Asset Record on the Field Service mobile app.

• Question 198:

  A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created. Which twoactions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers

  A. Create a new user territory associated with the Service Territory and dispatcher.
  B. Configure and run the User Territory Sharing Job in Field Service Settings.
  C. Assign a new user territory and add each of the assigned service resources.
  D. Add the resources assigned to the Service Territory's Member related list.
  A. Create a new user territory associated with the Service Territory and dispatcher.
  B. Configure and run the User Territory Sharing Job in Field Service Settings.

• Question 199:

  Universal container UC want to track the asset lifecycle when equipment has been snapped out. What should a consultant recommend to meet this requirement?

  A. Add the field history tracking related list to the assets page and configure the asset relationships object
  B. Add the related asset related list to the asset page and configure the product request object
  C. Add the related asset related list to the asset page and configure the asset relationships object
  D. Add the field history tracking related list to the asset page and configure the product request object
  C. Add the related asset related list to the asset page and configure the asset relationships object

• Question 200:

  Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.

  How should a Consultant provide access to the Salesforce Field Service mobile app?

  A. Modify the user's Profile.
  B. Update Public Group membership.
  C. Assign a Field Service Mobile License to the user.
  D. Modify the user record.
  C. Assign a Field Service Mobile License to the user.