Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Questions & Answers

• Question 181:

  Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.

  How should the Consultant meet these requirements?

  A. Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
  B. Each Asset will have a Service Appointment that will represent the work needed foreach machine.
  C. Each Account will have a Service Appointment that will represent the work to be done at the customer site.
  D. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
  D. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.

• Question 182:

  Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?

  A. Create two Service Appointments, set the Related Service Appointment and Time Dependency.
  B. Create one Service Appointment with the total duration of the two jobs and assign two Resources.
  C. Create two Service Appointments and schedule them to the same Resource.
  D. Create one Service Appointmentand schedule it to two different Resources.
  A. Create two Service Appointments, set the Related Service Appointment and Time Dependency.

• Question 183:

  universal containers needto send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time. How should the consultant make this requirement?

  A. Create a work rule with two required skills
  B. Create a two-service crew
  C. Create a crew with two technicians
  D. Create two service appointment
  C. Create a crew with two technicians

• Question 184:

  Which work rule should a field service lightning consultant use to assign service resources based on related object records?

  A. resource availability
  B. extended match
  C. match field
  D. required resources
  B. extended match

• Question 185:

  Universal container wantto track technician van stock and consigned products.

  How can this will be accomplished using the field service lightning standard object model?

  A. Service resources will track van stock. Location will track time and customer sites
  B. Location will track van stock. Account will track consigned products
  C. Service resources will track van stock. Products consumed will track item at customer's site
  D. Location will track van stock and items at customer's site
  B. Location will track van stock. Account will track consigned products

• Question 186:

  Service resources at universal container UC frequentlywork in more than one service territory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC

  also wants the scheduling policy to look at the resourcessecondary services territory.

  Which two scheduling policy changes should a consultant recommend?

  Choose 2 answers

  A. Includes the match territory work rule
  B. Remove the match territory work rule
  C. Select working location enable primary on the working territories work rule
  D. Deselect working location primary on the working territories work rule
  B. Remove the match territory work rule
  C. Select working location enable primary on the working territories work rule

• Question 187:

  Universal containers wants to assign service appointments based on the polygon of the child service Territory in the hierarchy. How should a consultant assign service appointments to the polygon?

  A. Set the polygon assignment policy to the highest level.
  B. Set the territory assignment policy to the highest level.
  C. Set the territory assignment policy to the lowest level.
  D. Setthe polygon assignment policy to the lowest level.
  C. Set the territory assignment policy to the lowest level.

• Question 188:

  Universal Containers (UC) wants to measure their adherence to specific SLAs for all Work Orders. In which order should a Consultant Implement the setup to achieve this requirement?

  A. Set UP Milestones, Create Entitlement records, Set Up Entitlements Process for Work Orders.
  B. Set Up entitlements Process for Work Orders, Set Up Milestones, Create Entitlement records.
  C. Set Up Milestones, Set Up Entitlements Process for Work Orders,Create Entitlement records.
  D. Create Entitlement records, Set Up Entitlements Process for Work Orders, Set Up Milestones.
  C. Set Up Milestones, Set Up Entitlements Process for Work Orders,Create Entitlement records.

• Question 189:

  Northern Trail outfitters (NTO) want to track the report on individual tasks completed, including part consumed and pricing details, as part of the work order completion process. NTO want to schedule one or multiple tasks to the different technician as needed How should the consultant meet the requirements utilizing the standard field service lightning datamodel?

  A. Create work order line item, each with its own child service appointment
  B. Create a multiple service appointment, each with its own child task records
  C. Create a multiple service appointment each with its own child work order line item
  D. Create a custom object records, each with its own child service appointment
  A. Create work order line item, each with its own child service appointment

• Question 190:

  A customer wants return a defective product instead of scheduling service appointment. How shouldthis product be tracked in field service lightning?

  A. Create a work order and work order line
  B. Create return order and return order line item
  C. Create a product request and product request line item
  D. Create a return order and relate it to the product
  B. Create return order and return order line item