Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Questions & Answers

• Question 171:

  A universal container customer is having issues with three containers at the customer's site. Each container is tracked as an asset on the customer's account. Which two methods should Consultants recommend to ensure the servicewith each container can be handled independently?

  A. Add each asset to a separate work order line item. Create a service appointment for the work orders.
  B. Add each asset to a separate child work order. Create a service appointment for the parent work order.
  C. Add each asset to a separate work order line item. Create a service appointment for each line items.
  D. Add each asset to a separate work order. Create a service appointment for each work order.
  C. Add each asset to a separate work order line item. Create a service appointment for each line items.
  D. Add each asset to a separate work order. Create a service appointment for each work order.

• Question 172:

  universal container technicians have 12 mandatory company holidays each calendar year. Technician need view all of their absence records at once . Which two applications should a consultant recommend to meet this requirement?

  Choose 2 answers

  A. Salesforce browser-based applications
  B. Custom mobile applications
  C. Field service lightning mobile applications
  D. Salesforce mobile applications
  A. Salesforce browser-based applications
  C. Field service lightning mobile applications

• Question 173:

  universal containers want to track the time a service resource spends on each step of a more complex repair job. This time could include travel, prep and on site time. How could a service resource'stimesheet be configured to track the total time spent on each step?

  A. Relate the timesheet entries to the work order line time
  B. Relate the timesheet entries to the service appointment
  C. Relate the time sheet to the service appointment
  D. Relate thetime sheet to the work order line item
  A. Relate the timesheet entries to the work order line time

• Question 174:

  Universalcontainers have a call center that responds to requests from customers and schedules time for field service engineers (FSEs) to perform work on assets owned by the client. Call center agents are responsible for booking

  appointments.

  Which permission set license should be assigned to the call center agents?

  A. FSL dispatcher license
  B. FSL agent license
  C. FSL admin license
  D. FSL resource license
  B. FSL agent license

• Question 175:

  Universal Containers wants to have more controlover the geography in which their Technicians are performing work. What capability should a Consultant enable?

  A. Service Territories
  B. Geotracking
  C. Territory Management
  D. Location Management
  A. Service Territories

• Question 176:

  Universal Containers sells products that are made up of serialized components. Field Technicians often need towork on a specific component. How should a Consultant recommend tracking the products a customer buys so Work Orders can be assigned to a component?

  A. Use Work Orders and define a hierarchy.
  B. Use Orders and Order Products.
  C. Use Products and Product Families.
  D. Use Assets and define a hierarchy.
  B. Use Orders and Order Products.

• Question 177:

  Northern trail outfitters (N T O) wants to automatically dispatch a technician's next two service appointments after the technician completes their current service appointment. NTO wants to be consistent across all of the service territories and control the number of service appointments that are pushed to the technician.

  What automated processing should the consultant configure upon work order completion to dispatch the next two appointments?

  A. Create an apex trigger.
  B. Build a workflow rule.
  C. Configure an auto dispatch schedule job.
  D. Enable drip feed dispatch.
  D. Enable drip feed dispatch.

• Question 178:

  universal containers is evaluating a strategy for reducing the cost of service using automated scheduling.

  Which toe approaches will contribute to this goal?

  Choose 2 answers

  A. reduced overtime per work order
  B. reduced travel time per work order
  C. reduced work orders per shift
  D. reduced number of territories
  A. reduced overtime per work order
  B. reduced travel time per work order

• Question 179:

  Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete w Work Order due to missing inventory. What should a Consultant implement to meet this requirement?

  A. Implement a Macro to generate Service Appointments on the existing Work Order.
  B. Implement a Quick Action to create a new Work Order Line Item on the existing Work Order.
  C. Implement a QuickAction to create a new Service Appointment on the existing Work Order.
  D. Implement a Custom Button to Create a Service Appointment on the existing Work Order.
  C. Implement a QuickAction to create a new Service Appointment on the existing Work Order.

• Question 180:

  Universal containers (UC) wants to schedule work orders only if technicians have the necessary qualifications to complete the designated work. In which two ways can UC achieve this Choose 2 answers

  A. Leverage the match skills work rule when scheduling appointments
  B. Create skills that relate to qualifications from setup and assign them to a service resource
  C. Leverage the match skills scheduling policy when scheduling appointments
  D. Create skills that relate to qualifications from the skills tab end assign them to a service resource
  A. Leverage the match skills work rule when scheduling appointments
  B. Create skills that relate to qualifications from setup and assign them to a service resource