Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Questions & Answers

• Question 161:

  Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time andis considered to have more repair work expertise than Contractor 2. How should the Consultant configure the Contractors' experience?

  A. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
  B. Assign Contractor 1 as a Preferred Resource.
  C. Assign Contractor 1 and 2 different capacities for repair work.
  D. Assign Contractor 2 as an Excluded Resource.
  A. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

• Question 162:

  Universal containersproducts need to be traceable form the factory to customer sites. The products are installed using disposable kits. How should the consultant configure this?

  A. Create the products and the installation kits as unsterilized inventory.
  B. Create the productsand the installation kits as serialized inventory.
  C. Creak the products as serialized inventory and the installation kits as unsterilized inventory.
  D. Create the products and the installation kits as a single serialized product.
  C. Creak the products as serialized inventory and the installation kits as unsterilized inventory.

• Question 163:

  universal containers has identified a business process in which a customer support agent reviews an existing work order and needs to associate an additional part to the order for the technician to successfully complete the job. How should a consultant support this process?

  A. Add a new product required to the work order.
  B. Add a new product consumed to the work order.
  C. Add a new product required to the work type.
  D. Add a newproduct consumed to the work rule.
  C. Add a new product required to the work type.

• Question 164:

  Universal Containers schedules jobs that require multiple steps when on-site. They would like to add a new status to the existing statusflow. Which two configurations need to be set up? Choose 2 answers.

  A. Add the allowed Status Transitions in Field Service Settings.
  B. Add new Status to the Work Order
  C. Add the Status Transitions to the Technicians' Profile.
  D. Add new Status to theService Appointment.
  C. Add the Status Transitions to the Technicians' Profile.
  D. Add new Status to theService Appointment.

• Question 165:

  Universal Containers has identified a business process in which a Customer Support Agent reviews an existing Work Order and needs to associate an additional part to the order for the Technician to successfully complete the job. How should a Consultant support this process?

  A. Add a new Product Required to the Work Order.
  B. Add a new Product Required to the Work Type. 2
  C. Add a new Product Consumed to the Work Rule. Seer
  D. Add a new Product Consumed to the Work Order.
  B. Add a new Product Required to the Work Type. 2

• Question 166:

  Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees. How can geolocation tracking for contractors be disabled?

  A. Set the Geolocation Update Frequency field to zero for contractors.
  B. Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it to contractors.
  C. Uncheck the Geocoding field on the Contractor's profile.
  D. AUncheck the Collect Service Resource Geolocation History field in Field Service Mobile Settings.
  B. Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it to contractors.

• Question 167:

  Universal Containers wants to identify which resources need more or fewer appointments. Which Gantt chart filter option should a Consultant recommend to provide this information?

  A. Select Sort by Average Utilization on theResources Tab.
  B. Select Date Resolution on the Hours Tab.
  C. Select Travel Time and Breaks as skills on the Skills Tab.
  D. Select Hours, Absences and Overtime on the Utilization Tab.
  A. Select Sort by Average Utilization on theResources Tab.

• Question 168:

  The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.

  A. Custom Work Order Escalation Rules
  B. Custom Validation Rule on Work Orders
  C. Custom Approval Process on Work Orders
  D. Custom Work Order Status with Category
  B. Custom Validation Rule on Work Orders
  D. Custom Work Order Status with Category

• Question 169:

  Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?

  A. Quick Action on Opportunity to Create Work Order
  B. Quick Action on Work Order Line Items to Create Opportunity
  C. Quick Action on Work Order to Create Opportunity
  D. Quick Action on Opportunity to Create Work Order Line Item
  C. Quick Action on Work Order to Create Opportunity

• Question 170:

  An agent has to create a work order for a complex installation. A work order line item is createdline item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's preferred price book while the other is on the U.S price book.

  Which solution should a consultant recommend so the agent can meet this requirement?

  A. Create one work order for each price book and add work order line items to the appropriate work order based on its price book.
  B. Create one work order and override the price on work order line items for products on the preferred price book.
  C. Create one work order and add work order line items based on the price book selected on the work type.
  D. Create one work order for each price book and use work types to assign the price book to work order line item.
  C. Create one work order and add work order line items based on the price book selected on the work type.