Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Questions & Answers

• Question 151:

  A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.

  A. Build a report to view Products Consumed on Work Order Line Items.
  B. Build a report using the Service Appointment Inventory module.
  C. Build a report to view Products Consumed on Work Orders.
  D. Build a report using the Work Order inventory module.
  E. Build a report to view Inventory Transactions.
  A. Build a report to view Products Consumed on Work Order Line Items.
  C. Build a report to view Products Consumed on Work Orders.
  E. Build a report to view Inventory Transactions.

• Question 152:

  Universal Containers wants to schedule deliveries using Salesforce Field Service. Each delivery requires that an installation and safety inspection be performed by different Technicians during the same day. The safety inspection needs to be executed after the installation is complete.

  How should the Consultant use Complex Work tomeet this requirement?

  A. Define Same Resource and Same Start dependencies.
  B. Define Start After Finish and Same Day dependencies.
  C. Define a Start After Finish dependency.
  D. Define a Same Start dependency.
  B. Define Start After Finish and Same Day dependencies.

• Question 153:

  Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unableto gain access to the customer's equipment. In this scenario, only the Manager has permission to cancel the Service Appointment. How should a Consultant recommend adhering to this business process?

  A. Assign Permission Sets that allow Status Transitions.
  B. Allow Status Transitions based on Role.
  C. Limit Status Transitions based on Profile.
  D. Configure Status Transitions based on Resource Type.
  C. Limit Status Transitions based on Profile.

• Question 154:

  Universal Containers would like to report on the volume of products installed within a specific timeframe. What solution will help meet the customer's requirement?

  A. Utilize a Work Order related list on Asset.
  B. Utilize a custom "Installation Date" field on Asset.
  C. Utilize Field History Tracking on Asset.
  D. Utilize the standard "Installation Date" field on Asset.
  D. Utilize the standard "Installation Date" field on Asset.

• Question 155:

  Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all Service Appointments.

  Which two customizations should the Consultant recommend to meet this requirement?

  Choose 2 answers

  A. Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime, Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority,ASAP.
  B. Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.
  C. Create a custom Quick Action for Booking Appointments and Candidates that use the new Scheduling Policy.
  D. Create a new Scheduling Policy that includes ServiceObjectives in this order: ASAP, Resource Priority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.
  A. Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime, Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority,ASAP.
  B. Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.

• Question 156:

  Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.

  How should UC define Service Territories to ensure ahigh quality of optimization and dispatcher experience?

  A. Three Service Territories with fewer than 50 resources
  B. Two Service Territories that split the Service Resources evenly
  C. One Service Territory with four Polygons
  D. Five Service Territories with fewer than 500 Service Appointments per day
  A. Three Service Territories with fewer than 50 resources

• Question 157:

  Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a ContractorManager instead of individual external technicians. The Contractor Manager is in charge of updating Service Appointments and Work Orders upon completion.

  How should a Consultant implement the requirement?

  A. Create the individual Technicians as Service Crew Members.
  B. Set the individual Technicians as Capacity-Based Service Resources.
  C. Set the Contractor Manager as a Capacity-Based Service Resource.
  D. Create the Contractor Manager as a Crew Service Resource.
  C. Set the Contractor Manager as a Capacity-Based Service Resource.

• Question 158:

  Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2answers

  A. Soft Boundaries
  B. Customer First
  C. High Intensity
  D. Emergency Policy
  A. Soft Boundaries
  B. Customer First

• Question 159:

  A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day. Which setting should a consultant consider to improve travel time accuracy?

  A. Minimum grade, default operating hour
  B. Estimated travel time, minimize travel
  C. Travel speed unit, actual travel time
  D. Street level routing, Default travel speed
  D. Street level routing, Default travel speed

• Question 160:

  Universal containers (UC) wants to standardize the process that process that agents use to create andmaintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order.

  What should the consultant implement to meet this requirement?

  A. Add a lightning component to work orders.
  B. Enable path for work orders.
  C. Enable knowledge on work orders.
  D. Add compact layouts to work orders.
  C. Enable knowledge on work orders.