Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Questions & Answers

• Question 141:

  Universal Containers wants to equip their field technicians with access to helpful information when they are in the field. What solution should a Consultant recommend to satisfy this requirement?

  A. Attachments on Cases.
  B. Knowledge Base on Cases.
  C. Custom Links on Work Orders.
  D. Knowledge Base on Work Orders.
  D. Knowledge Base on Work Orders.

• Question 142:

  What are the two benefits of using field service lightning apps instead of Salesforce mobile apps? Choose 2 answers

  A. Agents view of upcomingservice appointment
  B. Offline access to flow
  C. Native customer signature capture
  D. Customized navigation menu
  B. Offline access to flow
  C. Native customer signature capture

• Question 143:

  Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?

  A. Use Opportunity Line Items and Price Books to track the price.
  B. Use Products and Price Books to track the price.
  C. Use Assets and Products to track the price.
  D. Use a custom object to model the Work Orderpricing and price.
  C. Use Assets and Products to track the price.

• Question 144:

  an inventory manager at universal containers wantsto better understand the distribution of a critical and expensive part across all Inventory locations as the is reused and restocked. What should the consultant leverage to meet this requirement?

  A. Assets
  B. entertainment plan
  C. product item
  D. maintenance plan
  C. product item

• Question 145:

  Universal Containers is implementing Work Order Management to better support its clients.

  Which two approaches should the Consultant consider to create work skills for the Service Resources?

  Choose 2 answers

  A. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
  B. Create the work skillsusing Setup. Manually assign the skills to Service Resources.
  C. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
  D. Create the work skills using theGuided Setup wizard. Assign the skills to Service Resources using Guided Setup.
  B. Create the work skillsusing Setup. Manually assign the skills to Service Resources.
  D. Create the work skills using theGuided Setup wizard. Assign the skills to Service Resources using Guided Setup.

• Question 146:

  Universal Containers' (UC) product named "Widget 1" should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on "Widget 1" at their location. What should be implemented to ensure the customer's case automatically receives remote technical support?

  A. Create an Entitlement Template on the Product.
  B. Create a Workflow Rule on the Case.
  C. Create a Milestone on the Product.
  D. Create a Visualforce Page on the Case.
  C. Create a Milestone on the Product.

• Question 147:

  Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work. In which two ways can UC achieve this? Choose 2 answers

  A. Leverage the Match Skills SchedulingPolicy when scheduling appointments.
  B. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
  C. Leverage the Match Skills Work Rule when scheduling appointments.
  D. Create Skills that relate to qualifications fromthe Skills tab and assign them to a Service Resource.
  B. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
  C. Leverage the Match Skills Work Rule when scheduling appointments.

• Question 148:

  What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders inthe Field Service mobile app?

  A. Utilize Schedules Jobs from the Field Service Admin app.
  B. Enable Notifications in Field Service Settings.
  C. Utilize Triggers to send emails to relevant users.
  D. Enable Push Notifications in the Service Console app.
  B. Enable Notifications in Field Service Settings.

• Question 149:

  Universal Containers wants to ensure that Service Appointments are only assigned to Resources who are Active. What configuration should a Consultant recommend for the Scheduling Policy?

  A. Match Fields
  B. Required Resource
  C. Match Boolean
  D. Preferred Resource
  C. Match Boolean

• Question 150:

  a customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the

  technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled togetherand in sequence.

  Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur?

  Choose 3 answers

  A. The same resource and same day fields appear on the service appointments page layout.
  B. The complexwork visual force page is added to the service appointments page layout.
  C. A dependency has been created between the two appointment and the start time are the same.
  D. The checkbox uses all-or-none scheduling for related appointments in field service setting is selected.
  E. The dependency type is set to start after finish and day on the service appointment in the dependency.
  B. The complexwork visual force page is added to the service appointments page layout.
  D. The checkbox uses all-or-none scheduling for related appointments in field service setting is selected.
  E. The dependency type is set to start after finish and day on the service appointment in the dependency.