Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Questions & Answers

• Question 131:

  Universal container want to offercustomers a maintenance plan that provides 12 monthly checkups the customer will call to schedule each visit. How should consultant configure the maintenance plan to meet the requirements

  A. Set frequency to 1 month; generation time frame 0; Check auto generate work order
  B. Set frequency to 1 month; generation time frame 0; uncheck auto generate work order
  C. Set frequency to 1 month; generation time frame 12; uncheck auto generate work order
  D. Set frequency to 1 month; generation time frame 12; Check autogenerate work orderc
  B. Set frequency to 1 month; generation time frame 0; uncheck auto generate work order

• Question 132:

  Universal containers (UC) have enabled field service lightning and installed the managed package. UC wants to ensure that technicians can update their own appointments' status using the dispatcher console Gantt chart. Which steps should the consultant take to meet these requirements?

  A. Createpermission sets and assign the field service lightning resource permission set and scheduling license to each technician
  B. Create permission sets and assign the field service lightning admin permission set to service resources.
  C. Create permission sets and assign the field service lightning scheduling and mobile permission sets to the resource profile.
  D. Create permission sets and assign the field service lightning mobile permission set to service resources.
  A. Createpermission sets and assign the field service lightning resource permission set and scheduling license to each technician

• Question 133:

  Which three factors should the consultant consider when recommending a routing option? Choose 3 answers

  A. Aerial routing is used if a service appointment requires a travel distance of more than 200 kilometres
  B. Multiday work schedule only aerial routing.
  C. Street level routing incorporates Google map api and run faster than aerialrouting
  D. Aerial Routing is used if a service appointment requires a travel distance of more than 100 kilometres
  E. Aerial routing computes the shortest distance between two locations based on a straight-line route
  B. Multiday work schedule only aerial routing.
  D. Aerial Routing is used if a service appointment requires a travel distance of more than 100 kilometres
  E. Aerial routing computes the shortest distance between two locations based on a straight-line route

• Question 134:

  When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a workorder is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning componentto the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.

  How should this issue be resolved?

  A. Make sure the case entitlement record is being shared with the service resource.
  B. Add work order milestones after the case milestones to the entitlement process.
  C. Ensure the work order entitlement is related to the same process as the case entitlement.
  D. Create a separate entitlement process associated to the work order object.
  D. Create a separate entitlement process associated to the work order object.

• Question 135:

  Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?

  A. Create a new Work Order and relate it to the previous Work Order.
  B. Create a new Work Order and relate it to the Customer.
  C. Update a field called "Repeat Call" on the initial Work Order.
  D. Create new Work Order Line Items under the initial Work Order.
  A. Create a new Work Order and relate it to the previous Work Order.

• Question 136:

  Universal Containers occasionally needs to use two technicians to complete a job, however the technicians can be onsite at different How should a consultant implement this process?

  A. Create two service appointments and set the early start to the start time of the first service appointments
  B. Create two service appointments and assign two different resources
  C. Create one service appointments and schedule two resources
  D. Create one service appointments and add two required resources
  B. Create two service appointments and assign two different resources

• Question 137:

  At universal containers the service territory member's time zone is one hour behind the service territory time zone. How should the consultant ensure proper scheduling and optimization for the member?

  A. Add one hour to the start and end times on the service territory.
  B. Add one hour to the start and end times on the service territory member's operating hours.
  C. Change the time zone on the service territory member's user record to matchthe service territory's time zone.
  D. Subtract one hour from the start and end times on the service territory.
  B. Add one hour to the start and end times on the service territory member's operating hours.

• Question 138:

  Which configuration canuniversal containers use to brand the field service lightning mobile app?

  A. Company colours
  B. Company address
  C. Company style sheets
  D. Company logo
  D. Company logo

• Question 139:

  How should a Consultant configure Salesforce Field Service to ensureagents and dispatchers can quickly create Work Orders with the appropriate materials?

  A. Create Work Types with Work Order Line Items.
  B. Create Work Types with Products Consumed.
  C. Create Work Types and Locations.
  D. Create Work Types with Products Required.
  D. Create Work Types with Products Required.

• Question 140:

  Universal Containers wants to automatically create Work order Line Items based on the products being serviced. How can this be achieved?

  A. With Entitlement Templates
  B. With Workflows
  C. With Process Builder
  D. With Work Order Types.
  C. With Process Builder