Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Questions & Answers

• Question 121:

  universal container UC wants to create a new scheduling policy that takes into account the technician assigned to customers account and then considers a resource from the customer group of preferred technician UC also wants to consider only technician with 50 miles of schedule work.

  Which two items should a consultant include in the scheduling policy to meet this requirement?

  A. Minimize travel service objectives and resources priority services objectives
  B. Maximize travel from home and working territories
  C. Required resources and maximum travel from home
  D. Minimize travel service objective and preferred resource services objectives
  B. Maximize travel from home and working territories
  D. Minimize travel service objective and preferred resource services objectives

• Question 122:

  A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.

  Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?

  Choose 2 answers

  A. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.
  B. Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.
  C. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.
  D. Add each Asset toa separate Work Order. Create a Service Appointment for each Work Order.
  C. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.
  D. Add each Asset toa separate Work Order. Create a Service Appointment for each Work Order.

• Question 123:

  Universal containers are implemented field service lightning and wants to make sre the dispatch team receive work orders with appropriate resources and knowledge article requirement is defined/ What should a consultant recommend to achieve this requirement?

  A. skill requirement work type and case process
  B. work type skill routing skill requirements operating house anddata categories
  C. case process work types and record types
  D. work types and skill requirements
  D. work types and skill requirements

• Question 124:

  Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date. What are two ways a Consultant can configure Maintenance Plans to meet the requirement?

  Choose 2 answers

  A. Auto-generate Work Orders with a 14 day Generation Timeframe.
  B. Auto-generate Work Orders with a 14 day Generation Horizon.
  C. Associate a Work Type called Site Visit to a Maintenance Plan.
  D. Associate a Required Skill called Site Visit to a Maintenance Plan.
  B. Auto-generate Work Orders with a 14 day Generation Horizon.
  C. Associate a Work Type called Site Visit to a Maintenance Plan.

• Question 125:

  Universal Containers provides prompt service and has multiple servicelevels for different customers. Over 50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day. What method of dispatching should a Consultantrecommend implementing?

  A. Automatically schedule unscheduled services to available Resources.
  B. Automatically Dispatch Service Appointments using Drip Feed.
  C. Automatically change the status to Dispatched of all Service Appointments.
  D. Automatically run Optimization Background Job every hour.
  B. Automatically Dispatch Service Appointments using Drip Feed.

• Question 126:

  Universal containers technician may be assigned to jobs with arrival window to meet the costumer appointment time preference technicians are also assigned to jobs without a preferred appointment time In which two ways should the consultant define operation house to meet this requirement

  Choose 2 answers

  A. When service resources are available for work
  B. The maintenance plan foraccount
  C. The due date of the service appointment
  D. The time slots for appointment booking
  C. The due date of the service appointment
  D. The time slots for appointment booking

• Question 127:

  Universal Containers' (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported usingstandard fields and features?

  A. Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.
  B. Train Dispatchers to update the "Duration" field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.
  C. Create Knowledge Articles with the baseline durations foreach Product. Train Service Technicians to associate the appropriate Knowledge Article, and then update the "Duration" field on the Work Order Line Item.
  D. Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order.
  D. Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order.

• Question 128:

  Universal container typically performsinstalls, break-fix, and inspection for all clients. The service manager wants to create a template for common work requests. What should a consultant implement to assist the dispatch team?

  A. Work type line items for install, break-fix, and inspection
  B. Work order Business process for install, break-fix, and inspection
  C. Work order custom fields to define install, break-fix, and inspection
  D. Work type and skill requirements for install, break-fix, and inspection
  D. Work type and skill requirements for install, break-fix, and inspection

• Question 129:

  Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable

  to be rescheduled or unscheduled for history tracking purposes.

  Which two items should the Consultant recommend tomeet the requirement?

  Choose 2 answers

  A. Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to "scheduled."
  B. Ensure that Status Transitions are configured to prevent the update from "Cannot Complete" to "None."
  C. Define "Cannot Complete" as a Pinned Status for Auto-Dispatch Services.
  D. Define "Cannot Complete" as a Pinned Status for Scheduling and Optimization Services.
  B. Ensure that Status Transitions are configured to prevent the update from "Cannot Complete" to "None."
  D. Define "Cannot Complete" as a Pinned Status for Scheduling and Optimization Services.

• Question 130:

  Universal containers wants toidentify which resources need more or fewer appointment. Which Gantt chart filter option should a consultant recommend to provide this information?

  A. Select date resolution on the hours tab.
  B. Select hours absences and overtime on the utilization tab.
  C. Select sort by average utilization on the resources tab.
  D. Select travel time and breaks as skills on the skills tab.
  C. Select sort by average utilization on the resources tab.