Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-LIGHTNING-CONSULTANT Online Questions & Answers

• Question 111:

  Universal container provides services to multiple machines installed at customer sites. Each machine hasdifferent issues that need to be fixed. UC wants to track progress, different part used, and time spent on each machine when

  dispatching a technician.

  How should consultants meet these requirements?

  A. Work order will have multiple service appointments. Each service appointment will be linked to the asset
  B. Each account will have a service appointment that will represent the work to be done at customer site
  C. Work order will have multiple work order line item each work order line item will be link to the asset and have a service appointment
  D. Each asset will have a service appointment that will represent work order needed each machine
  C. Work order will have multiple work order line item each work order line item will be link to the asset and have a service appointment

• Question 112:

  Universal containers plans to deployfield service lightning to 100 external contractors. There are 75 contractors who need access to work.

  Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.

  Which license types and quantities should the consultant recommend?

  A. 100 contractors 100 contractors
  B. 25 contractors 75 contractors 25 contractors
  C. 25 contractors 100 contractors
  C. 25 contractors 100 contractors

• Question 113:

  A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement. What process should a Consultant recommend to handle this situation?

  A. Set the existing Service Appointment status to Cannot Complete; Create a new Service Appointment against the same Work Order for the follow-up trip.
  B. Set theexisting Service Appointment status to Complete; Create a new Work Order and Service Appointment for the follow-up trip.
  C. Set the existing Service Appointment status to In Progress; Create a new Work Order and Service Appointment for the follow-up trip.
  D. Set the existing Service Appointment status to Cannot Complete; Create a new Work Order Line Item for the follow-up trip.
  A. Set the existing Service Appointment status to Cannot Complete; Create a new Service Appointment against the same Work Order for the follow-up trip.

• Question 114:

  The org-wide default sharing for a service appointment is set to beprivate.

  If service appointment is cancelled, which users will have visibility to record?

  A. Assigned resources, owner of service appointment and member of user territory
  B. Assigned resources, owners of service appointment and member of service territory
  C. Owner of service appointment and member of service territory
  D. Owner of service appointment and member of user territory
  D. Owner of service appointment and member of user territory

• Question 115:

  Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?

  A. Create CSS in the Dispatcher's Console.
  B. Add Fields on the Page Layout.
  C. Use Lookup Fields.
  D. Configure Field Sets on the Service Appointment.
  D. Configure Field Sets on the Service Appointment.

• Question 116:

  Universal containers operates in a highly regulated industry technician must conduct quarterly inspections for all customers in their region each inspection should be completed within a single visit and include all installed assets on site.

  Which two maintenance plan settings should the consultant recommend?

  Choose 2 answers

  A. Service appointment generation method - one service appointment per work order line item
  B. Work order generation method - one work order line item per asset
  C. Service appointment generation method - one service appointment per work order
  D. Work order generation method - one work order per asset
  B. Work order generation method - one work order line item per asset
  C. Service appointment generation method - one service appointment per work order

• Question 117:

  A Dispatcher at UniversalContainers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?

  A. Drag and drop the Service Appointments to other available Resources and run Optimization.
  B. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
  C. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
  D. Update the Resource a notavailable, select the affected Service Appointments, and press "Schedule."
  A. Drag and drop the Service Appointments to other available Resources and run Optimization.

• Question 118:

  Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.

  How should a Consultant configure the Scheduling Policy to ensure a 30-minutelunch break that begins every day after 1 PM?

  A. Create a recurring Service Appointment.
  B. Use the Resource Availability Rule.
  C. Use appropriate Resource Operating Hours.
  D. Create Resource Absences every day.
  D. Create Resource Absences every day.

• Question 119:

  Which two configurations can companies add to brand the Field Service mobile app?

  A. Company logo
  B. Company Colors
  C. Company style sheets
  D. Company address
  B. Company Colors

• Question 120:

  A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose2 answers.

  A. Open a Case and inform Customer of weekend service pricing.
  B. Open a Case and send email with new Service Offerings.
  C. Open a Case and a renewal Opportunity for the Sales team.
  D. Open a Case and create a Work Order for the Dispatch Team.
  A. Open a Case and inform Customer of weekend service pricing.
  B. Open a Case and send email with new Service Offerings.