EXIN EX0-117 Online Practice Questions and Exam Preparation

EXIN EX0-117 Online Questions & Answers

• Question 211:

  Where would you expect incident resolution targets to be documented?

  A. A service level agreement (SLA)
  B. A request for change (RFC)
  C. The service portfolio
  D. A service description
  A. A service level agreement (SLA)

• Question 212:

  Which Functions are included in IT operations management?

  A. Network management and application management
  B. Technical management and change management
  C. IT operations control and facilities management
  D. Facilities management and release management
  C. IT operations control and facilities management

• Question 213:

  What do customer perceptions and business outcomes help to define?

  A. The value of a service
  B. Governance
  C. Total cost of ownership (TCO)
  D. Key performance indicators (KPIs)
  A. The value of a service

• Question 214:

  When can a known error record be raised?

  1.

  At any time it would be useful to do so

  2.

  After a workaround has been found

  A. 2 only
  B. 1 only
  C. Neither of the above
  D. Both of the above
  D. Both of the above

• Question 215:

  Which of the following areas would technology help to support during the service lifecycle?

  1.

  Data mining and workflow

  2.

  Measurement and reporting

  3.

  Release and deployment

  4.

  Process design

  A. 2, 3 and 4 only
  B. 1, 3 and 4 only
  C. 1, 2 and 3 only
  D. All of the above
  D. All of the above

• Question 216:

  Which of the following are valid parts of the service portfolio?

  1.

  Service pipeline

  2.

  Service knowledge management system (SKMS)

  3.

  Service catalogue

  A. 1 and 2 only
  B. 3 only
  C. 1 and 3 only
  D. All of the above
  C. 1 and 3 only

• Question 217:

  Which two processes will contribute MOST to enabling effective problem detection?

  A. Incident and financial management
  B. Change and release and deployment management
  C. Incident and event management
  D. Knowledge and service level management
  C. Incident and event management

• Question 218:

  Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?

  A. To decide how IT will engage with suppliers during the service lifecycle
  B. To proactively prevent all outages to IT services
  C. To design and build processes which will meet business needs
  D. To deliver and manage IT services at agreed levels to business users and customers
  D. To deliver and manage IT services at agreed levels to business users and customers

• Question 219:

  Which of the following is NOT an objective of request fulfillment?

  A. To provide information to users about what services are available and how to request them
  B. To update the service catalogue with services that may be requested through the service desk
  C. To provide a channel for users to request and receive standard services
  D. To source and deliver the components of standard services that have been requested
  B. To update the service catalogue with services that may be requested through the service desk

• Question 220:

  With which process is problem management likely to share categorization and impact coding systems?

  A. Incident management
  B. Service asset and configuration management
  C. Capacity management
  D. IT service continuity management
  A. Incident management